What happens when you reject a new motorhome?

thebriars said:
Just looked back at the previous posting by donnkim and see he is buying a Chausson with a Ford engine, and it is an auto. Firstly, the brochure says that the dealer will give more information on towing weights. Secondly, donnkim has bought the auto version, and this is limited to towing 750kg either braked or unbraked, unlike the manual Ford. The CoC does give these figures.

Much depends on whether the OP can prove he told them he intended to tow, and what he was going to tow, though I do wonder why he did not get an explicit towing figure from the dealer before buying. If all this was done then, as I pointed out earlier, the CRA is quite clear, he has a right to reject:

10 Goods to be fit for particular purpose

(1)Subsection (3) applies to a contract to supply goods if before the contract is made the consumer makes known to the trader (expressly or by implication) any particular purpose for which the consumer is contracting for the goods.

.
.
.


(3)The contract is to be treated as including a term that the goods are reasonably fit for that purpose, whether or not that is a purpose for which goods of that kind are usually supplied.


However, just to add to the confusion, the Ford 350 skeletal chassis single cab 170bhp auto has a towing limit of 1800kg according to Ford. Wonder why the Trigano group say this is only 750kg????
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They have probably extended the chassis though
 
chaser said:
They have probably extended the chassis though
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They have, any towbar has to bolt back onto the main chassis as the chassis extension is lightweight. That would affect the hitch weight not the tow weight.
 
olley said:
This reminds me of the RV is too wide case from 20 years ago, guy buys an RV then after a while tries to reject it because its over the legal width (many A class RV's are) he goes to court to sue the dealer, it seesaws from one court to another getting higher and more expensive before finally losing. Poor guy lost his house over the costs of the case, the dealer didn't do to well either as costs weren't awarded.
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I wonder if that's why they changed the law to allow US RV widths? (Maximum width of a UK vehicle is 2.55m except for imported US RVs, which may be 2.6m! They don't allow the full "40 ft" length, though. You need to chop a little slice off!
 
So what is the latest from the original thread creator....?
 
hmj said:
At the risk of being boring WHAT ARE THE TOWING WEIGHTS SHOWN ON THE V5?
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My V5 doesn't show anything for towing weights, either braked or unbraked, although the CoC does.
 
I would love to tell you what my towing weight is but my V5 has been with DVLA since the 1st week of July.😟
 
I wish you luck with sorting everything out.
 
If the manufacturer does not give an official towing weight and you fit a tow bar and have an accident I suspect your insurance would be invalid
 
CharlieBear said:
If the manufacturer does not give an official towing weight and you fit a tow bar and have an accident I suspect your insurance would be third party only.
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Simon Howards Motorhomes said:
Unless the customer has specifically mentioned that he wants to tow and the dealer has said "Aha" I have the perfect vehicle I would argue on this one. Not all vehicles can tow.
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Spot on, plus why are people not having a tow bar fitted on a new vehicle by the MoHo manufacture if buying new? The manufacturer will or should ensure the correct weight Capacity of the MoHo eg 3500 or more
 
Refer to the plate the vehicle manufacturer puts on the vehicle and start from there including weigh ridge figures
 
He hasn't come back so we can't really tell what the dealer said but if he didn't specifically ask if it would tow his car and was told it would I would say he is on very dodgy ground.
 
So my 4000kg Adria has a 6000kg train weight, I want to fit a towbar / rear rack, but it only has flimsy aluminium rails, why 2000kg towing capacity? If it's not possible?

I'll need steel rails fitting to brackets near rear axle

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Drexxer said:
So my 4000kg Adria has a 6000kg train weight, I want to fit a towbar / rear rack, but it only has flimsy aluminium rails, why 2000kg towing capacity? If it's not possible?

I'll need steel rails fitting to brackets near rear axle
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All that means is that legally it can tow that amount based on the weight etc, how you fit a tow bar to allow you to do so is another matter entirely.
 
I wonder just how many bannana skins there are when buying a van these days. I downloaded Jims guide on buying a van, then the one on security, and forgot to read them :rolleyes:. Towing is just another thats not so obvious, almost justifies a buying agent with all the various pitfalls and mistakes. I think that would be worth a decent fee myself.
 
Drexxer said:
I want to fit a towbar / rear rack, but it only has flimsy aluminium rails, why 2000kg towing capacity? If it's not possible?
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That's why the general public, like here ,shouldn't be allowed to install them.
It can tow 2 tonne, easily with rails back to the original chassis & supports for them.
Drexxer said:
I'll need steel rails fitting to brackets near rear axle
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Yes, exactly with some motorhomes the extaension rails can be in excess of 2 metres in length . As has to be the wiring.
 
Hi,
Interesting reading all your comments. Final update. The dealers decided- after receiving my solicitor’s letter and consulting their solicitor to issue a full refund! Big sigh of relief.
Basically - as a salesperson you are the expert on your product. You must ensure, through your conversation with the buyer that your product matches his expectations. He knew I needed to tow a car. The car was on his forecourt every time we visited. And, YES I should not have assumed that a 170 bhp engine can tow.
The company didn’t realise that it could not tow anything. They initially tried to rely on the Ford vin plate which allows it to tow up to 700 kgs. However, that vin is nullified by the ‘Trigano’ group vin plate and that is the plate which must be relied on.
I don’t think towbars are factory fitted - usually the dealer would have it fitted. I wanted Towbars 2 Towcars who I have had utmost faith in for almost 10 years to fit the tow bar to their system on my car. Thank goodness I did. They asked to have a photo of the vin plates and immediately rejected the job. They were a great help explaining everything. So a lesson learned and all credit to the dealers who came clean - in the end.
 
donnkim said:
Hi,
Interesting reading all your comments. Final update. The dealers decided- after receiving my solicitor’s letter and consulting their solicitor to issue a full refund! Big sigh of relief.
Basically - as a salesperson you are the expert on your product. You must ensure, through your conversation with the buyer that your product matches his expectations. He knew I needed to tow a car. The car was on his forecourt every time we visited. And, YES I should not have assumed that a 170 bhp engine can tow.
The company didn’t realise that it could not tow anything. They initially tried to rely on the Ford vin plate which allows it to tow up to 700 kgs. However, that vin is nullified by the ‘Trigano’ group vin plate and that is the plate which must be relied on.
I don’t think towbars are factory fitted - usually the dealer would have it fitted. I wanted Towbars 2 Towcars who I have had utmost faith in for almost 10 years to fit the tow bar to their system on my car. Thank goodness I did. They asked to have a photo of the vin plates and immediately rejected the job. They were a great help explaining everything. So a lesson learned and all credit to the dealers who came clean - in the end.
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Good news .
Hope you get a new van that can tow your car.

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donnkim said:
Hi,
Interesting reading all your comments. Final update. The dealers decided- after receiving my solicitor’s letter and consulting their solicitor to issue a full refund! Big sigh of relief.
Basically - as a salesperson you are the expert on your product. You must ensure, through your conversation with the buyer that your product matches his expectations. He knew I needed to tow a car. The car was on his forecourt every time we visited. And, YES I should not have assumed that a 170 bhp engine can tow.
The company didn’t realise that it could not tow anything. They initially tried to rely on the Ford vin plate which allows it to tow up to 700 kgs. However, that vin is nullified by the ‘Trigano’ group vin plate and that is the plate which must be relied on.
I don’t think towbars are factory fitted - usually the dealer would have it fitted. I wanted Towbars 2 Towcars who I have had utmost faith in for almost 10 years to fit the tow bar to their system on my car. Thank goodness I did. They asked to have a photo of the vin plates and immediately rejected the job. They were a great help explaining everything. So a lesson learned and all credit to the dealers who came clean - in the end.
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Glad you got a positive outcome

Factory fitted tow bars were an option on both the European vans I bought.
Furthermore the towing capacity was clearly listed in the brochure.

If the manufacturer doesn’t produce this info I’d walk away
 
Well done, your perseverance has paid off, good luck with finding a van that suits and can tow. Did you get your old van back?
 
Loadofmischief said:
What does the published technical specification say about 'Maximum towing weight'. It's the first thing I would check if I intended to tow a car.
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Q- published by whom, this is a commercial chassis which has then been used as a base for a built up vehicle, no guarantee that the chassis has not been buggered.
 
Chausson, Rimor and Burstner are 3 brochures I have recently viewed - they do not indicate any towing weights.
 
donnkim said:
Chausson, Rimor and Burstner are 3 brochures I have recently viewed - they do not indicate any towing weights.
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Would have thought Burstner included this in their technical spec

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