What’s the cutoff point to refuse a motorhome (1 Viewer)

[Al n Val]

Is there a time limit of owning a motorhome that you can refuse it

asking for a friend

 

[Al n Val]

Update!

i’ve been advised that the new boiler is being fitted this coming thursday so hopefully we’ll have a fully working hot water/heating system for the first time.

All the other warranty work i’ve been assured will be sorted as and when Rapido authorise it and parts start arriving.

Then after the weekend we’re going down to see nigelivy at off grid power solutions for a bit of an upgrade

 

[Just smiffy]

 

[Mr A]

Is there a time limit of owning a motorhome that you can refuse it

asking for a friend

I haven’t read all the responses but if it hasn’t already been mentioned the CRA2015 gives you 6 years. Providing you can prove the fault was present at the time of purchase.

 

[Redken]

Is there a time limit of owning a motorhome that you can refuse it

asking for a friend

Look at the consumer rights act 2015 and have a look to see if you qualify for a section 75 claim

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[Steve I]

Clearly Autotrail = Autofail!!!! but seriously the dealer does not seem to be holding a duty of care , from reading this they dont seem to be pro-active at all,,, The original van from factory had issues , and they were not sorted ,, the continuing issues with £140k item is very concerning ,, I think it is time to get proper legal advice ... Go at the dealer not the factory

Not an Autotrail, that was their previous vehicle and perfect for 3 years, this is a range-topper Rapido i1090

 

[Rozzer]

We paid £95k for a Swift, we also had a long, long list of faults, mostly down to poor workmanship and cheap materials under the glossy trim. Suspect we have the same dealer as you mentioned all those facilities who were pretty useless and if I hadn’t been involved in engineering for many years we would have had countless return trips with equally poor repairs and a 2-3 month wait for an appointment each time. Every trip we’ve had has me using my ( now extensive) tool kit repairing poor build and in many cases poor design. Do any of their Directors take random models off the line for trips? I ran a successful firm for 40 years and the cliqued mantra was always “ customer is king”, I’m horrified at the standards of this industry and the acceptance that a new MH is a “project”. Draft in some quality guys from the automotive industry would be a good start. The UK manufacturers smack of British Leyland mentality to me. Our Adria 670 was brilliant over 5 years of ownership, the Swift has been heartache and frustration all the way although finally it’s in good shape, no thanks to the dealer or Swift.

 

[Mike Rivers]

I believe it boils down to whether you’ve been deemed to have accepted the vehicle. After that the dealer reserves the right to repair. If the vehicle was bought using finance then contact the finance company as they have a joint responsibility along with the dealer to supply you with a product that works. They would want the dealer to set a timeline for full resolution.

 

[Smokaijo]

Let’s just say “his” Autotrail Comanche whilst in the 3 years of ownership was an absolute pleasure to own and more or less fault free compared to “his” present one

The list of faults and reoccurring faults is longer than the Magna Carta, the dealer so far has been good but patience is now starting to wear a bit thin and it’s now out of warranty, so 2 years has gone buy and things are still not resolved.

It’s the time taken to sort the issues out that’s been one of the bugbears, the dealer has quoted September the other day and they’ve had the moho since the end of March this year for service and warranty work. It’s still there now waiting for a new Alde boiler to be fitted which is only one of a very long list of jobs needing doing.

The problem “he” sees is, to start again with another brand new vehicle it will,

1. cost around another £65-85k to replace it. on top of the original outlay of £140.

2. probably start again with all the issues a new motorhome comes with, and if anyone says they don’t then they’re lying.

3. if changing to another dealer probably one who’s farer away from his home than his present dealer is, (an hour ish) so even more of a drag.

So I may have answered the original question if it’s already past the “time to refuse it” date.

Should this one be a keeper once all the issues have been sorted, the moho is lovely and does everything you’d want it to, it has space and comfort and style and tbh he (we) love it.

If anyone wants a list of the issues typing out to read then book a morning off work to go through them all, and i’m serious

For instance the boiler was empty of fluid at handover 2 years ago and it’s still not sorted

paid for 13ltrs of Alde fluid to try to keep the boiler topped up and the dealer is refusing to refund it saying it’s Alde’s issue not there’s

Surely the dealer are the ones the contract is with i’d have thought

Sadly you are not the only one with Rapido issues and without naming them I’m pretty sure the dealer is the same one my friend bought his from and he’s now renamed his Moho “The Big Lemon” because it’s still having issues however he too could have refused it but it’s gone too far now so he decided to keep it

 

[nicholsong]

I have not followed this thread for a while.

Has the OP taken several posters advice to engage a Solicitor?

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[Al n Val]

I have not followed this thread for a while.

Has the OP taken several posters advice to engage a Solicitor?

No because I feel that would be detrimental at this moment in time, the new boiler is being fitted as I type this and i've had it it writing (email) that all the other jobs will be sorted under warranty as and when the parts needed come into stock

 

[nicholsong]

No because I feel that would be detrimental at this moment in time, the new boiler is being fitted as I type this and i've had it it writing (email) that all the other jobs will be sorted under warranty as and when the parts needed come into stock

The original question on your OP was when is the time limit for rejection.

From your answer above I assume you have decided not to reject, so the need for advice on rejection is not needed.

 

[CherylnMick]

I think what Carpmart has suggested is your best bet if you don't want to go down the legal route. The other alternative is to buy another van and sell this one back to the dealer for the price you paid less VAT. I don't really see what other alternatives you have.

I hope you get it sorted to your satisfaction. Good Luck

 

[WESTY66]

No because I feel that would be detrimental at this moment in time, the new boiler is being fitted as I type this and i've had it it writing (email) that all the other jobs will be sorted under warranty as and when the parts needed come into stock

Good to hear Al

 

[Al n Val]

Further update

well the boiler is fitted and afaik is working perfectly, all the other jobs are waiting on warranty confirmation from Rapido which I know takes time.

Were at the dealers now for the weekend, the sun is out, i’ve had a few pints of Guinness in Newark and we’ve fallen in love again with the motorhome and each other so it’s all looking rosy again.

Cirencester tomorrow then Offgrid Power Solutions tuesday before heading home and picking out some nice THS sites for the next week or 2.

The dealer has come up trumps eventually and all is looking good with the world

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[Brize]

You need to ask what they are going to offer you for all the hassle they have given you - free service?

 

[bigtree]

We paid £95k for a Swift, we also had a long, long list of faults, mostly down to poor workmanship and cheap materials under the glossy trim. Suspect we have the same dealer as you mentioned all those facilities who were pretty useless and if I hadn’t been involved in engineering for many years we would have had countless return trips with equally poor repairs and a 2-3 month wait for an appointment each time. Every trip we’ve had has me using my ( now extensive) tool kit repairing poor build and in many cases poor design. Do any of their Directors take random models off the line for trips? I ran a successful firm for 40 years and the cliqued mantra was always “ customer is king”, I’m horrified at the standards of this industry and the acceptance that a new MH is a “project”. Draft in some quality guys from the automotive industry would be a good start. The UK manufacturers smack of British Leyland mentality to me. Our Adria 670 was brilliant over 5 years of ownership, the Swift has been heartache and frustration all the way although finally it’s in good shape, no thanks to the dealer or Swift.

Oi,
I resemble that remark about British Leyland, I worked in the Albion Motors factory where we put out quality products. We increased the warranty on LDV van axles from 12 to 24 months due to our better engineering. The plant is now owned by American Axle and Manufacturing.

 

[Al n Val]

You need to ask what they are going to offer you for all the hassle they have given you - free service?

I suppose it won’t hurt to ask

 

[Clewie68]

Oi,
I resemble that remark about British Leyland, I worked in the Albion Motors factory where we put out quality products. We increased the warranty on LDV van axles from 12 to 24 months due to our better engineering. The plant is now owned by American Axle and Manufacturing.

My Dad worked at British Leyland. He was born in Leyland too. I was born in Preston. I live down south now but Lancashire will always be very special.

 

[Al n Val]

Update

well i’ve given them enough time to get these jobs done only to be told today that Rapido have refused to authorise the motorised TV lift and Thule hab step failures as both are now out of warranty even though both jobs were reported months in warranty

So my dealer has told me i’ll have to pay for all the jobs outstanding even though some of the jobs have been reported from day 1 of ownership, March 1st 2022

So a return email from me today said my contract is with them so i’ll be instructing my solicitor if things aren’t sorted within 7 days from tomorrow.

What this space

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[WESTY66]

Update

well i’ve given them enough time to get these jobs done only to be told today that Rapido have refused to authorise the motorised TV lift and Thule hab step failures as both are now out of warranty even though both jobs were reported months in warranty

So my dealer has told me i’ll have to pay for all the jobs outstanding even though some of the jobs have been reported from day 1 of ownership, March 1st 2022

So a return email from me today said my contract is with them so i’ll be instructing my solicitor if things aren’t sorted within 7 days from tomorrow.

What this space

Not very good service by a well known manufacturer.
Brownhills have a great set up and the potential to be a first class supplier only to constantly let down customers!!

 

[Al n Val]

Not very good service by a well known manufacturer.
Brownhills have a great set up and the potential to be a first class supplier only to constantly let down customers!!

I’ll be honest Ade i’ve def not wanted to go down this route but Rapido have let me down badly

But my contract isn’t with them so it’s the route i’m having to take now unfortunately

 

[Old Gibber]

I believe it boils down to whether you’ve been deemed to have accepted the vehicle. After that the dealer reserves the right to repair. If the vehicle was bought using finance then contact the finance company as they have a joint responsibility along with the dealer to supply you with a product that works. They would want the dealer to set a timeline for full resolution.

That's not true. There is nothing in the CRA 2015 about accepting the vehicle. Indeed the CRA specifically states that you can reject goods after just one repair. The dealer only has a right to repair once. Subsequent faults do not need to relate to the first fault.

However, the CRA does differentiate between vehicles and other goods, and as such you need to be aware that you will never get the full value back of a motorhome if you reject it. There will be a not inconsiderable reduction in value due to the time you've had it and its use. There are set figure for this apparently.

Finance is a completely different matter. Basically the finance company owns the vehicle until you pay them off. As a result they are usually very good at getting a resolution if needed, there is no joint responsibility.

 

[Old Gibber]

I’ll be honest Ade i’ve def not wanted to go down this route but Rapido have let me down badly

But my contract isn’t with them so it’s the route i’m having to take now unfortunately

?? Not quite sure who you mean, but your contract is with the supplying dealer, not the manufacturer or any of the component manufacturers.

 

[Al n Val]

?? Not quite sure who you mean, but your contract is with the supplying dealer, not the manufacturer or any of the component manufacturers.

That’s what i’ve put in post 81

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[Al n Val]

Bit of an update

i’ve had a reply from the dealer saying they confirmed i’d sent in several emails well within warranty for the 2 items Rapido have refused to honour.

They say they will contact Rapido on monday and lmk the outcome, i’ve asked them not to drag their feet and get it all sorted quickly as i’ve waited long enough.

So watch this space again