Warranty, Can I Claim & How?

[DP+JAY]

Good that your getting some where, and you know which route your Snipe came from

Well done

Eddie

Thanks,

Just been looking at Avtex again & I cannot see anything to say that their 2. year warranty does not apply to the snipe

 

[jaygee]

Bought our Snipe from EBay. It was delivered to us direct from Germany. When we bought it (approx 4 weeks ago) the website on EBay stated the following
"Snipe Fully Automatic Camping Caravan,Motorhome,Satellite Dish 2 Year Warranty
Price Includes Mounting Plate Unlike Other Snipes"

I have just checked the sellers website and he is still offering Avtex Snipe but with the following note at the bottom of the description
"PLEASE NOTE THIS IS UK STOCK AND COMES WITH A 1 YEAR UK WARRANTY AND NO MOUNTING BRACKET"

????????

 

[RowleyBirkinQC]

Based on that, I'm happy I got the German version, even though we can't use the bloody thing on our first trip post install due to the tree line in the way

 

[Gellyneck]

Good news you are in dialogue with retailer albeit with just a holding mail. Hope it works out OK for you.

 

[laneside]

While all this was going on I was running a little nervous as I had one on order from Firstchoiceav on EBay.
It took ten days to arrive, delivered by UPS, from Germany not from Tumbridge wells as the listing suggested. I fitted the day after it arrived, very easy task, and so far I am suited with it. I enclose two pictures of it where the van is located at my Daughters pub and as you can see we ain't got a brilliant clear view of the sky but it is picking up all of the freesat channels. the other bonus seems to be that it is less susceptible to gusts of winds than my previous Mobisat or Oyster always was. What it will work like as we get nearer to Limoge in June is anyone's guess but I can report back.

The interesting thing is After payment I got an email including a copy invoice which clearly states print this off and keep safe as it serves as your TWO year warranty, incidentally the invoice is from Blackberry Media not who I placed the original order wit

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[Lenny HB]

Had ours receiving UK channels as far south as 40km north of Orange in Provence, Limoge won't be a problem, never had to take it down in high winds, the Oyster on the last van was a pain when the wind got up.

 

[gus-lopez]

http://www.thisismoney.co.uk/money/bills/article-1677034/Two-year-warranty-EU-law.html

http://europa.eu/youreurope/citizens/shopping/shopping-abroad/guarantees/index_en.htm

 

[DP+JAY]

For those who are interested I have received a reply from Roadpro.

" In our catalogue and on our website, we always made a point of explaining that the Snipe was a portable satellite system and not intended for permanent installation. We even referred to it as the “Snipe Portable Satellite System”. We did this because we believed that, although the Snipe was fine for use as a portable unit, we had reservations about its ability to withstand the vibration and stress from wind when mounted on a vehicle. For that reason, we have never advertised the mounting plate which became available and was sold by many of our competitors.

It turns out that our concerns about the suitability of the Snipe for permanent installation have, unfortunately, been proved correct.

When we sold you the Snipe, we sold it to you as a portable unit and not as a system that was intended to be installed permanently. As you have mounted it on the roof of your vehicle, I regret that the warranty is not applicable."

 

[peterc10]

For those who are interested I have received a reply from Roadpro.

" In our catalogue and on our website, we always made a point of explaining that the Snipe was a portable satellite system and not intended for permanent installation. We even referred to it as the “Snipe Portable Satellite System”. We did this because we believed that, although the Snipe was fine for use as a portable unit, we had reservations about its ability to withstand the vibration and stress from wind when mounted on a vehicle. For that reason, we have never advertised the mounting plate which became available and was sold by many of our competitors.

It turns out that our concerns about the suitability of the Snipe for permanent installation have, unfortunately, been proved correct.

When we sold you the Snipe, we sold it to you as a portable unit and not as a system that was intended to be installed permanently. As you have mounted it on the roof of your vehicle, I regret that the warranty is not applicable."

Wriggle wriggle wriggle .......

 

[jaygee]

Why tell them you mounted it - just used as portable unit?

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[dave newell]

For those who are interested I have received a reply from Roadpro.

" In our catalogue and on our website, we always made a point of explaining that the Snipe was a portable satellite system and not intended for permanent installation. We even referred to it as the “Snipe Portable Satellite System”. We did this because we believed that, although the Snipe was fine for use as a portable unit, we had reservations about its ability to withstand the vibration and stress from wind when mounted on a vehicle. For that reason, we have never advertised the mounting plate which became available and was sold by many of our competitors.

It turns out that our concerns about the suitability of the Snipe for permanent installation have, unfortunately, been proved correct.

When we sold you the Snipe, we sold it to you as a portable unit and not as a system that was intended to be installed permanently. As you have mounted it on the roof of your vehicle, I regret that the warranty is not applicable."

Seems clear enough to me.

D.

 

[Minxy]

It appears from re-reading the previous thread, that the Snipe was permanently mounted on the MH despite it being sold as a portable unit and whilst mounted it was then not only subjected to being left on the roof during travel with all the weather/buffering that it would suffer, but it was also subjected to being in a sandstorm! I'm therefore not surprised that it won't work properly or that RP won't fix it as it has been used 'outside' of it's design limitations.

Sorry.

 

[funflair]

Why tell them you mounted it - just used as portable unit?

If it had been mounted that should be declared, surely you are not suggesting that the facts are altered to suit a warranty claim. If the user has misused the product they should stand the consequences not the retailer.

Martin