V5 registration document

[Richard n Ann]

Well I bought the bike mid December and STILL haven't received the Registration Document. I've been ringing the dealership every week or so, a salesman has left and nobody knows what's happened to it. I don't even know if the bike is in my name.

I don't want to fill in a v62 as a £25 charge is incurred if you don't have the new keepers slip. I know it's not a huge amount but Why should I? It's their responsibility to let dvla know they've sold the bike. (pre registered by the way, I'm the second owner)

So what can I do? Anybody have any ideas? I've emailed the DVLA but I don't expect any useful outcome of that. I'll probably get some kind of platitude the computer spits out.

Thanks for reading

 

[airwave]

Hmmm , what happened to the new keeper's slip , you should have retained it . It's your only proof of ownership . Worst case scenario you can't prove you own it , a receipt is worthless unless there is some way to connect it to the bike .

 

[Flamenca]

Hmmm , what happened to the new keeper's slip , you should have retained it . It's your only proof of ownership . Worst case scenario you can't prove you own it , a receipt is worthless unless there is some way to connect it to the bike .

I don't like to be picky but the V5 or even the new keepers slip is not proof of ownership. It is merely a record of the registered keeper.

 

[airwave]

I don't like to be picky but the V5 or even the new keepers slip is not proof of ownership. It is merely a record of the registered keeper.

Actually , your quite right , sorry i forgot , but either way he should still have retained the new keeper's slip .

 

[Richard n Ann]

Hmmm , what happened to the new keeper's slip , you should have retained it . It's your only proof of ownership . Worst case scenario you can't prove you own it , a receipt is worthless unless there is some way to connect it to the bike .

They delivered the bike and it never came with the new keepers slip. My bank statement shows I've paid for it and I have a printout receipt and visa card slip so no problem there.

Edit: The frame number is on the receipt

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[Flamenca]

@Richard and Ann Vehicle transfers with DVLA can now be done online. Why not ask the dealer to do the transfer online which will either go through or, if rejected, suggest that they did send off the V5 to DVLA. However, they will probably need the V5C reference number which most good dealers would have a copy of.

 

[jaygee]

phone the dvla you'll get a quicker answer as they'll look it up there & then & tell you if received change of ownership forms or not.

 

[vin0114]

They have been amiss not passing you the new keepers slip. Have you insured it yet?

 

[airwave]

it never came with the new keepers slip.

I've gotta be honest , i've never being put in this position . I always make sure i leave with the new keeper's slip , or i don't pay . I've just recently bought a new bike myself , but it went in the back of my car , and yes i did say car , again with the new keepers slip . You really do need to speak to the dvla , there is a number you can get through on , but i don't know it . My guess is the v5 has been lost in post , something the dvla are good at , but you need to confirm that , before you go any further .

 

[Richard n Ann]

phone the dvla you'll get a quicker answer as they'll look it up there & then & tell you if received change of ownership forms or not.

Did, got through once too after selecting many options (most of them don't pertain to my exact situation) I end up at a dead end with the computer telling me to fill in a v62

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[Richard n Ann]

They have been amiss not passing you the new keepers slip. Have you insured it yet?

Yes I insured it so they could tax it. It is taxed I checked but in who's name? I know tax isn't transferable now.

 

[pappajohn]

If the dealer won't play go and collect a few parking tickets....you'll soon see who's name is on the V5

 

[pappajohn]

Bring back DVLA local offices.. .never a problem when you could talk to a face rather than a phone handset.

 

[TheTwoOfUs]

Was it paid for on a Visa Credit or Debit card? If it was credit get on to your bank and ask them to sort it out with the garage.

 

[Larby]

Get on to the garage, tell them to produce evidence of dealing with V5 or tell them to give you £25 so you can apply for a new V5.
If you have to apply via a V62, DVLA write to the last known owner for them to confirm sale so may be a wait.
I would still 'phone DVLA first to confirm current status, my son has a garage and he finds them extremely efficient and helpful, don't follow options.

By phone
DVLA vehicle registration enquiries
Telephone: 0300 790 6802
Monday to Friday, 8am to 7pm
Saturday, 8am to 2pm

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[Richard n Ann]

Visa Debit.
Phoned the dealership again today the new salesman is now passing it off to his boss. I'll ring again tomorrow and suggest they apply for a new V5 online... But what if it's in my name now... I'would get a letter from DVLA asking if I've sold the bike!
I"m leaning towards just paying the £25 and filling in a v62.
The dealership is M&P at Swansea, useless ****wits!

 

[Richard n Ann]

Get on to the garage, tell them to produce evidence of dealing with V5 or tell them to give you £25 so you can apply for a new V5.
If you have to apply via a V62, DVLA write to the last known owner for them to confirm sale so may be a wait.
I would still 'phone DVLA first to confirm current status, my son has a garage and he finds them extremely efficient and helpful, don't follow options.

By phone
DVLA vehicle registration enquiries
Telephone: 0300 790 6802
Monday to Friday, 8am to 7pm
Saturday, 8am to 2pm

Rang that number, only got through once and it was automated. If only there was an option to wait 2 hours and speak to a human

 

[airwave]

Yes I insured it so they could tax it.

This is a real shot in the dark here , but i'm wondering if the insurance company could tell you it's status . They have access to the database for insurance use , i just don't know how much . They may not be able to give you the information , however if you gave them the information , they maybe able to confirm it perhaps .

 

[gus-lopez]

Yes I insured it so they could tax it. It is taxed I checked but in who's name? I know tax isn't transferable now.

It is insured in your name. They cannot insure it anyones name except who is on the policy. If it was in their name they would have had to use there own policy.Then as soon as the V5 was registered in your name the tax would have been cancelled & a refund supplied to the dealer as they would then expect it to be taxed by you. So the fact that it is taxed means that it must be in your name , as would be the V5 if you had one. My bet is it is either lost in the post or the dealer hasn't sent there bit in. I'd go foor the former.

 

[Larby]

It is insured in your name. They cannot insure it anyones name except who is on the policy. If it was in their name they would have had to use there own policy.Then as soon as the V5 was registered in your name the tax would have been cancelled & a refund supplied to the dealer as they would then expect it to be taxed by you. So the fact that it is taxed means that it must be in your name , as would be the V5 if you had one. My bet is it is either lost in the post or the dealer hasn't sent there bit in. I'd go foor the former.

Use this, as Gus Lopez says, if taxed it will be in your name, regrettably you still have to obtain a V5.

https://www.gov.uk/check-vehicle-tax

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[Richard n Ann]

Right, DVLA have replied to my email. There is no record of the bike being in my name, but it is taxed, ending next December. So it looks like the salesman taxed it in the dealerships name and lost the V5.

I need to fill in a v62 pay £25 and then tax it in my name. The dealership will get a refund of the road tax they paid. I'll ring them yet again tomorrow.

 

[Larby]

Right, DVLA have replied to my email. There is no record of the bike being in my name, but it is taxed, ending next December. So it looks like the salesman taxed it in the dealerships name and lost the V5.

I need to fill in a v62 pay £25 and then tax it in my name. The dealership will get a refund of the road tax they paid. I'll ring them yet again tomorrow.

NO, NO, NO, they need to sort it and pay, NOT YOU !

 

[Richard n Ann]

NO, NO, NO, they need to sort it and pay, NOT YOU !

Yes I'll tell them tomorrow, they send me a cheque for £65 and I'll sort it all my end.

Thinking about it, the salesman probably got sacked. Imagine working at a car/bike dealership and not knowing the procedure to sell a vehicle. Spectacular incompetence.

 

[Mikeco]

I bought a new pre registered panel van to do my self build, it took 12 months to get the V5 from them, it turned out that they bought them from Peugeot at a cheap rate on the proviso that they hired them out for a year before selling.

 

[gus-lopez]

Yes I'll tell them tomorrow, they send me a cheque for £65 and I'll sort it all my end.

Thinking about it, the salesman probably got sacked. Imagine working at a car/bike dealership and not knowing the procedure to sell a vehicle. Spectacular incompetence.

I'd also be asking what recompense they will be supplying due to the fact that the bike will be worth less as it would now appear that you are the THIRD owner ? What a shambles.
It really needs the dealer sorting this with the dvla so as to remove themselves from the logbook so that you are the second owner.

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[airwave]

now appear that you are the THIRD owner

Doubt much doing there mate . I have a brand new bike sitting in the garage right this minute , only got 5 mile on the clock , in fact it's so new , i haven't ridden it , to bloody cold . Yet the log book list's me as the second owner , the reason . Well it seem's the good ole eu strike's again , moved the goal post's , so they did . As of christmas last year , i'm unsure of the exact date , the law was changed in that all new vehicle's must now be pre- registered by the dealer . This in effect mean's that any new vehicle is effectively now , a second hand vehicle . Warranty's and mot requirement's are unaffected .

 

[Richard n Ann]

Rang this morning ready to tell them exactly how we're going to do it, and while I was on the phone they found the V5! (or so they said) he's going to transfer it on line and also tax it in my name, should be all sorted in a few days.

Looking online they get some shocking customer services reviews

 

[airwave]

Looking online they get some shocking customer services reviews

Don't bother taking it there for any servicing , Rich .

 

[Larby]

Rang this morning ready to tell them exactly how we're going to do it, and while I was on the phone they found the V5! (or so they said) he's going to transfer it on line and also tax it in my name, should be all sorted in a few days.

Looking online they get some shocking customer services reviews

If they have the V5 then it's an old one, but if a new one then it was registered to them to be able to tax it, because it had to be registered to someone and it wasn't you.
Did you look up the reg on the DVLA link I sent to you? If so, what did it say?

 

[Richard n Ann]

If they have the V5 then it's an old one, but if a new one then it was registered to them to be able to tax it, because it had to be registered to someone and it wasn't you.
Did you look up the reg on the DVLA link I sent to you? If so, what did it say?

Yes it's taxed until December. Why they taxed it god knows. Will be in their name as the bike is preregistered. I'll be the 2nd owner.

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