Used vs new warranty

[BOOMEL]

Anyone in the trade and can help me understand the difference between new and used warranty. I think it is incorrect to call the latter a warranty, it is more akin to an insurance policy.

I had this issue with a Škoda car and the process (we will charge a diagnostics fee if we deem not covered of £120) and amount of coverage is significantly different. Is this the next financial scandal brewing? None of this was explained at time sale. This will be pertinent to me my next MH purchase. Is there an insider that can shed light on this please.

BOOMEL

 

[Carpmart]

It’s as you are suggesting with a used vehicle warranty!

The dealers pay a sum of money to a third party to provide a piece of paper with some words on it which they call a warranty!

The words are designed to give you, the layperson consumer, a view that they give a shit and will support you in repairing the vehicle should the worst happen.

The reality is, the clever people writing the words, have deceived the layperson and really don’t give a shit, create loads of spurious exclusions with the intent of never paying out anything ever; if they can get away with it!

 

[bobnick]

It’s as you are suggesting with a used vehicle warranty!

The dealers pay a sum of money to a third party to provide a piece of paper with some words on it which they call a warranty!

The words are designed to give you, the layperson consumer, a view that they give a shit and will support you in repairing the vehicle should the worst happen.

The reality is, the clever people writing the words, have deceived the layperson and really don’t give a shit, create loads of spurious exclusions with the intent of never paying out anything ever; if they can get away with it!

Bang on, dead right.

 

[Howard B]

Took 3rd party one out on a BMW a good few years back. ( car purchased privately).
Car was in for servicing with BMW when they found a fault on the ABS system.
I was expecting a big bill, but BMW had found the policy and it covered the part & labour. Sometimes they do work.

 

[MillieMoocher]

Used warranties are indeed insurance policies. They cover what they SPECIFICALLY cover and exclude everything that is written under the exclusions. The amount they will pay for any one claim is also stated, and that is all they will pay. That is the contract. Anything else is down to you.

Personally I’ve never bothered with one as when you read the detail generally anything you are worried about isn’t covered or has a low limit applied to it.

Some cars/vans will come with “the balance of manufactures warranty”, which is an entirely different thing and transfers the original owners new vehicle warranty rights to you, up the the time at which the original new warranty would expire.

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[Pausim]

If your next motorhome purchase is a new Fiat buy the extended Fiat warranty from a Fiat Professional. Some dealers may try to push you into buying an extended insurance type warranty because they get commission on these but they are not as good.

 

[Guigsy]

All warranties are insurance. The difference is who backs them. A manufacturer warranty is likely to be more thorough as they've got reputation and recalls to consider.

 

[PeterCarole29]

If your next motorhome purchase is a new Fiat buy the extended Fiat warranty from a Fiat Professional. Some dealers may try to push you into buying an extended insurance type warranty because they get commission on these but they are not as good.

I have read that the new van Fiat extended warranty has to be purchased within 30 days of handover someone i,m sure will clarify this

 

[Pausim]

I have read that the new van Fiat extended warranty has to be purchased within 30 days of handover someone i,m sure will clarify this

I think it used to be 14 days and was from the date of registration not purchase. I arranged mine as soon as I had the VIN number and registration, in advance of the purchase. I then only had to email a copy of the V5C after the purchase to start it. Most of it was done on the phone plus a couple of emails, no need to call in. As usual Adams Morey at Portsmouth were up to speed for a no fuss transaction.

 

[Whippet93]

When I bought my current motorhome in August the dealer provided a 12 month warranty through a third party. Within a week I had three problems: both leisure batteries failed, overheating and setting off the smoke alarm, bathroom tap leaked and exhaust heat deflector falling off. Although I had the warranty ( which excluded batteries) I contacted the dealer who arranged to replace both batteries, the tap and heat deflector.
Two months later we had water dripping down the rear wall, which was identified as coming from a hole in the roof, where a cable from previously removed satellite dish had been covered with a rectangular plastic patch. I contacted the insurers who did the warranty, who arranged for a repair, removing the plastic and re fibreglassing the roof. So I've been happy both with the dealers response and the warranty.

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[bobnick]

When we bought our RR Velar we bought the extened warranty. Totalling 6 years. What a waste of money, not a dam thing has gone wrong with it. This is why we are finding it hard to change it, it's simply too good.

 

[BouncyBoatFolk]

Took 3rd party one out on a BMW a good few years back. ( car purchased privately).
Car was in for servicing with BMW when they found a fault on the ABS system.
I was expecting a big bill, but BMW had found the policy and it covered the part & labour. Sometimes they do work.

Agreed, but on balance for the business model to pay a profit they need to exclude as many expensive repairs as feasibly possible , AKA, " by hook or by crook".

 

[BOOMEL]

Are these supposed to be regulated given they are a disguised insurance product?

 

[grasscutter]

My used Motorhome came with a three year warranty.
TBH it’s really not much good.
When you get down to the nitty gritty you have to take it to a garage and get a written quote. Submit the quote for approval and then see if they approve it. That’s a no go if you breakdown on a trip and need it repaired quickly. On top of this the hourly rate they will pay is way below the rate most garages charge.
Just my take on it.

 

[Pausim]

Are these supposed to be regulated given they are a disguised insurance product?

Yes they are regulated.

I was told this is the reason why the Fiat one has to be sold within a few days of sale because it has to be seen as part of the original purchase, not as a separate financial product. Fiat are not registered with the FCA and they would need to be if they were selling financial products but they can sell extended warranties as part of the original sale.

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[stevewagner]

Are these supposed to be regulated given they are a disguised insurance product?

They are not disguised though, you just need to read the entire policy.

 

[Silver-Fox]

When we bought our RR Velar we bought the extened warranty. Totalling 6 years. What a waste of money, not a dam thing has gone wrong with it.

Blimey, I heard a rumour there was a RR without fault.

I just thought it was motor trade folk law

 

[AdrianChen]

Blimey, I heard a rumour there was a RR without fault.

I just thought it was motor trade folk law

Haha - Our previous two LR cars had no warranty work on them at all so kept the last one for 10years, have a couple more now, one has recall for a water rail to be changed, but so far so good. Come to think of it I've been left on the side of the road in anything apart from an 3.8 S1 E type!

 

[rob1234]

Yes they are regulated.

I was told this is the reason why the Fiat one has to be sold within a few days of sale because it has to be seen as part of the original purchase, not as a separate financial product. Fiat are not registered with the FCA and they would need to be if they were selling financial products but they can sell extended warranties as part of the original sale.

when i bought my new pilote in may ,,dealer never told me a thing about the 5 year warranty ,,so by the time i picked the van up it was nearly out of time to buy the warranty ,,i contacted a few fiat dealers to see if i could still take the 5 year warranty ,,local dealers were not interested it was now 3 weeks since it was registered but i only picked it up after it was to late ,, adams moray are the only ones that would listen to me ,and helped me get it ,,without there help i would not have it ,,

 

[1090alex]

It’s as you are suggesting with a used vehicle warranty!

The dealers pay a sum of money to a third party to provide a piece of paper with some words on it which they call a warranty!

The words are designed to give you, the layperson consumer, a view that they give a shit and will support you in repairing the vehicle should the worst happen.

The reality is, the clever people writing the words, have deceived the layperson and really don’t give a shit, create loads of spurious exclusions with the intent of never paying out anything ever; if they can get away with it!

I think it's a bit of an exaggeration to infer that all used vehicle warranties are the same . I've delt with a number of them in my job and a lot of them are very good.
However just like vehicle insurance companies they're there to make a profit.
They limit the hourly labour rate on claims and obviously make sure that the vehicle owner has kept to their terms and conditions.

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[Carpmart]

I think it's a bit of an exaggeration to infer that all used vehicle warranties are the same . I've delt with a number of them in my job and a lot of them are very good.
However just like vehicle insurance companies they're there to make a profit.
They limit the hourly labour rate on claims and obviously make sure that the vehicle owner has kept to their terms and conditions.

Yes you’re of course correct. The principles of what I have said do however stand up to challenge. They are not consumer friendly; all over promise at the point of sale and under deliver at the point one tries to consume them, something you acknowledge in your comment!

 

[stewartwebr]

When we bought our RR Velar we bought the extened warranty. Totalling 6 years. What a waste of money, not a dam thing has gone wrong with it. This is why we are finding it hard to change it, it's simply too good.

Had to google RR Velar…Range Rover, I was thinking Rolls Royce

 

[Pausim]

Had to google RR Velar…Range Rover, I was thinking Rolls Royce

I too was thinking

 

[Heebson]

I got a 2-yr warranty on a 3 yr-old van…and had mixed results.

Within 6 months, we took the van back with some very obvious non wear&tear items : alternator not charging; step not charging and a cupboard door splitting along a seam. All were done under warranty. The Sargent control unit actually got sent back to Sargent, whereas the door was just glued rather than replaced. There was a lot of labour, but £0 to us. Pretty happy.

The glued door failed, but seemed pointless to go back again. I ordered a replacement and as we were going away immediately, I glued and clamped it myself. Needless to say, that glue has held and I have a spare door in storage!

I then had a weird problem with a light fitting suddenly failing:

• LED bulbs not covered.
• It’s an entire fitting not a bulb
• not covered
• buys replacement. Swapping them around - it’s clearly not the bulb/fitting as it works elsewhere. Something else going on
• we will charge you hourly rate to investigate and if it’s a wiring issue, that’s excluded!

Seemed bizarre that the previous electrical problems were covered, but this wasn’t - and you have to gamble at their hourly rate to see if you’re covered. After that, I’ve used this forum and others to just DIY it (the lighting wires were reversed polarity btw).

I should conclude by saying that I got the warranty for free as part of the negotiations (many thanks to Jim ‘s Buying Guide!), so personally can’t complain, but don’t think I’d pay for one.

Heeb

 

[bobnick]

And heres me thinking you lot on here knew everything

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[Lavender1]

Just bought a 2 year old AS Broadway EL from, unfortunately, Brownhills. Know from experience their after service is crap. AS warranty is also crap. As a second owner, they only give you years 1, 2 and 3 water ingress - are they confident in their builds?
Habitation, hardly covers anything after first year. And they want you to pay £120 to transfer a warranty that covers virtually nothing.
Brownhills gave me a 3 year warranty with Car Care. Took delivery of a £65000 motorhome on Tuesday. Stayed overnight at Brownhills to ensure all good. If you didn’t know Brownhills, at this point, you would think they are great. All good, took it home. Stood on drive for 2 days whilst we packed ready to go away. Went to set off, would not start. Brownhills insurance came out, could not fault, and jump started. At this point, 4 personnel had called from Brownhills to ensure everything was good. Not so when everything was bad! Had rung Brownhills to ask for technician to ring - nothing.
Drove to campsite with yellow warning light on. Got there and had to turn engine off to fill up with water - would not start. Someone had a battery pack and got it going. Parked up but flat again following morning. Brownhills attitude, have to ring recovery again to jump start. Then get it back, book in and will see if it needs a new battery. Unless company. Thinking I should never have bought from Brownhills and an Auto Sleeper! Could reject motorhome as within 30 days but, unfortunately, like the layout plus colour of interior. Just hope their insurance cover is ok as Brownhills cannot resolve any problems in a timely manner as after sales cannot cope.

 

[LostInSpace]

You probably think - Why Should I"?

But I would buy a new starter battery from Halfrauds. Job Done. (They will also fit it, if you need them to)

If the existing lead acid acid battery has been left to go flat at this time of year it is dead anyway and you have no idea what Brownhills will put it.

 

[1090alex]

Yes you’re of course correct. The principles of what I have said do however stand up to challenge. They are not consumer friendly; all over promise at the point of sale and under deliver at the point one tries to consume them, something you acknowledge in your comment!

Hi,
Name a company or large institution that is consumer friendly and I think you'll find it's hype. They will only ever do as little as they have to. It's the bottom line that takes priority over all else.

 

[Carpmart]

Hi,
Name a company or large institution that is consumer friendly and I think you'll find it's hype. They will only ever do as little as they have to. It's the bottom line that takes priority over all else.

Agree… as I stated originally, a warranty is largely worthless!

 

[wildcampers69]

We learned the hard way, our autotrail roof started to let in at the joint (5 years old) turns out that the ten year water ingress warranty is on a sliding scale 1 year old 100% 2years old 90% ect at 5 years old we were going to be paying half of the cost. So i repaired it myself during which i discovery just how poor the build quality was , as the market was going crazy at the time i sold it and went back to a German van.