Upside down kitchen window

[Jim]

Makes you wonder though about the rest of the process. If fitters are careless enough to put windows in the wrong way, what else are they doing badly? If the factory quality control is negligent enough to not notice it, what else are they missing? If the dealer doesn't see it and put it right in their PDI, did it even have one. What a poor show all round

 

[Odd-no-more]

I would be tempted to send the dealer a bill for the remedial work to correct a manufacturing fault. £80 per hour is reasonable and a one hour minimum is also standard. Send a bill for £80 and see if they pay it, if not threaten them with the small claims court. If only for fun

 

[TDub49]

Thanks Landy Andy, I had a reply from Burstner saying they wouldn’t agree to correct the window because I should have reported it soon after buying the van, which I would have done if I’d known it was wrongly fitted at the time. Anyway I followed your advice and did it myself and was pleasantly surprised that it only took me about half an hour. I can’t believe how easy it was. I was surprised to find on removing the blind cassette that they’d had a couple of attempts at fitting it in the first place and also that there were less brackets holding the window in than there should have been. I’ve attached some photos and maybe it’ll help someone else if they have a problem with their window. Thanks everyone for your comments, this is the first post I’ve put on Motorhomefun, I’m delighted with the result!

Well done. Why not post these pics on both the supplying dealer's and Burstner's social media pages? Informative for other potential customers methinks.

 

[Landy Andy]

I assume that they bought the van new, and it hasn’t been altered by last owner?

 

[Yorkie Steve]

I assume that they bought the van new, and it hasn’t been altered by last owner?

That’s right Landy Andy, bought new so no one has made any alterations.

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[KevinTuplin]

All the motorhomes I have bought new have had the cost of a PDI included in the purchase price so there should be no excuses from a dealer for missing defects in the vehicle before handover to the customer.

 

[Lenny HB]

Hi Lenny, I didn’t need to use sealant, it has a seal around the frame which compresses against the van body when the brackets are fitted and tightened.

I'm a bit worried about that, I've never seen a Motorhome where a window frame has been fitted without sealant under the rubber trim.
Have a look at the other windows to see if you can see sealant races around them.

 

[SpeedyDux]

All the motorhomes I have bought new have had the cost of a PDI included in the purchase price so there should be no excuses from a dealer for missing defects in the vehicle before handover to the customer.

This defect should have been seen and rectified during the first habitation service. How many opportunities does the industry need?

 

[andy63]

I'm a bit worried about that, I've never seen a Motorhome where a window frame has been fitted without sealant under the rubber trim.
Have a look at the other windows to see if you can see sealant races around them.

I've had a couple of my windows out and back in ..the outer frame has an inset rubber seal which as long as it isn't old and compressed seals against the outer flat surface of the van body..no sealant in evidence when I popped them out and none used to replace them when they went back.. and all watertight..
Andy

 

[funflair]

I've had a couple of my windows out and back in ..the outer frame has an inset rubber seal which as long as it isn't old and compressed seals against the outer flat surface of the van body..no sealant in evidence when I popped them out and none used to replace them when they went back.. and all watertight..
Andy

I had a feeling ours were like that Andy but could not be sure, that seems to confirm though.

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[andy63]

I had a feeling ours were like that Andy but could not be sure, that seems to confirm though.

The work you've done I'm surprised you haven't had at least one window out
Andy

 

[andy63]

The gasketing fitted to the window works well without extra sealant. On an older van it's obvious when the window is removed that it has compressed and aged so sealant is needed.

Just looking back through the thread..Tony has already mentioned this anyway
Andy

 

[Spriddler]

All the motorhomes I have bought new have had the cost of a PDI included in the purchase price so there should be no excuses from a dealer for missing defects in the vehicle before handover to the customer.

I doubt that the Oik doing the PDI even knew which way up it was supposed to be.

 

[dalspa]

I doubt that the Oik doing the PDI even knew which way up it was supposed to be.

What, the motorhome? Come on give him some credit

 

[Spriddler]

What, the motorhome? Come on give him some credit

You're right; perhaps I was being a bit harsh as maybe he hadn't yet done the 'Motorhome Senior Technician' course.

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[Yorkie Steve]

I'm a bit worried about that, I've never seen a Motorhome where a window frame has been fitted without sealant under the rubber trim.
Have a look at the other windows to see if you can see sealant races around them.

All the windows are fitted exactly the same way with the seal compressed against the van body, no sign of any sealant. We’ve had several lots of very heavy rain since I did the window and it’s still nice and watertight thankfully.