Tunnel - Frequent Traveller Warning

[Otter Spotter]

I booked an ordinary ticket with them using my tesco vouchers back december 2019 for travel june 2020 , obviously had too cancel they gave me 6 monhs grace but come june this year it runs out no refund !! I have booked for June but not sure if I will go , as french dont seem so well vaccinated as UK.

Any chance of redress with Tesco ? Is it worth talking to them?

 

[Peg Star]

I booked an ordinary ticket with them using my tesco vouchers back december 2019 for travel june 2020 , obviously had too cancel they gave me 6 monhs grace but come june this year it runs out no refund !! I have booked for June but not sure if I will go , as french dont seem so well vaccinated as UK.

We did exactly the same. Contacted them last month regarding the new refundable ticket tariff (£40 extra). They guaranteed that if used voucher towards new refundable ticket (refundable for any reason) if we cancel we will get another voucher issued with a further 12 month ‘use by date’. So that’s what I’ve done as last years voucher would have expired this year anyway and at least won’t loose it.

 

[Oscar]

For info - new sales of Frequent Traveller tickets are currently suspended