Truma App & iNet box

[DDJC]

Has this been superseded by something new from Truma? Mine won't update, although it still seems to work OK.

 

[Ian_H]

I didn't realise the iNet X had 2g ? Thought it was only Bluetooth unlike the first iNet box.

I think that's what StillGoing is saying, the box that will allow the iNetX to comunicate remotely has been delayed.

 

[Steve N Tracy]

I am talking to Truma at the moment, they keep referring to updating the android app, I have explained to them that I am running the latest app, and the fault I believe lies in the latest firmware update which puts the Inet box Bluetooth to sleep if no link is detected after a period of time, and it only takes a momentary press of the connect button on the Inet box to wake the Bluetooth and reinitiate the existing contact.
I will wait and see what they say.

 

[Ditcha]

I wonder if I don't have a problem with the Bluetooth connection as I am using my iNet box with our Alde heating so different firmware and or app.

 

[Lyrick]

There are a few suggestion from Truma to possibly deal with this problem.
If you open the new iNET app on your phone, click on Self Service then scroll down to and click on Service Blog there are a few ideas muted by Truma to try resolve these issues.
Haven't tried them yet, but one of the options reverts the iNet box to a previous firmware version which might help.
Apologies if this has ben posted before.

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[VWDrooper]

Truma now keep telling me to update IPhone App to 5.0.0.5 but when I look in the App Store it’s showing as 4.22.0, apparently other Apple users are managing to update, beats me

 

[StillGoing]

There are now 2 apps in App Store. There’s the original ‘Truma’ app and the new ‘Truma iNet System’ app. Have you downloaded the new one VWDrooper ?

 

[Tigger-Tim]

I'm sticking with the original Truma app for now. I'll upgrade when you early adopters tell me it's working!

 

[StillGoing]

I'm sticking with the original Truma app for now. I'll upgrade when you early adopters tell me it's working!

The new one looks exactly the same as the old one but is slower as it has to synchronise when you open it. I seem to remember the new one did update the firmware on the iNet box.

 

[VWDrooper]

There are now 2 apps in App Store. There’s the original ‘Truma’ app and the new ‘Truma iNet System’ app. Have you downloaded the new one VWDrooper ?

View attachment 974851

Using the original app as hadn’t twigged there was a completely new one, think I assumed that was for the iNet X

Assume V4 is the original app OS with V5 being the new Truma iNet System app OS

Now to change over or not ? Dont want to cause more issues but the Bluetooth connection issue I’m having at present is very annoying

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[StillGoing]

 

[Steve N Tracy]

Just received this from Truma
So hopefully the issue will be sorted on the next firmware update.

Hi Steve

Sorry for the delay, I was awaiting information from Germany. I have been informed that unfortunately this is a glitch that we are aware of and developers are working on a solution.

I am sorry I can't be more helpful.

Kind Regards

Rachel Roberts
Customer Experience Team