Thule Electric step problem

[MickandHelen]

In my rush to get away, I didn't allow the electric step to fully open. When I stepped on it I heard a bang and now the step won't retract. Any ideas? We are now sitting in Canterbury Aire before we travel on Eurotunnel tomorrow. The step is tied up.

 

[Two on Tour]

In my rush to get away, I didn't allow the electric step to fully open. When I stepped on it I heard a bang and now the step won't retract. Any ideas? We are now sitting in Canterbury Aire before we travel on Eurotunnel tomorrow. The step is tied up.

You have probably ripped a lot of teeth off the plastic gears on the motor or broken the motor driveshaft, been there, done it.
If you fancy pulling off the motor and opening up the gearbox cover and find broken teeth, then you may find that you can move the larger gear around a few degrees to section without the stripped teeth to get you by.

 

[MickandHelen]

You have probably ripped a lot of teeth off the plastic gears on the motor or broken the motor driveshaft, been there, done it.
If you fancy pulling off the motor and opening up the gearbox cover and find broken teeth, then you may find that you can move the larger gear around a few degrees to section without the stripped teeth to get you by.

Thanks, I think there might be a bit more damage than that. When I press the button I can only hear the whine of the motor, nothing else - no sound of any crashing or banging. Do you know if you can get the parts?

 

[Two on Tour]

Maybe a quick drive to B&Q, Screwfix or Toolstation in Canterbury to buy a folding step would be your best option at present.

 

[Two on Tour]

Thanks, I think there might be a bit more damage than that. When I press the button I can only hear the whine of the motor, nothing else - no sound of any crashing or banging. Do you know if you can get the parts?

I found that a Bosch headlamp levelling motor and the Thule motor for the step are one and the same thing with the same part number on the motor, but £100 cheap that the Thule price.
I bought a Bosch unit from eBay which fits and works just as the original Thule one did. £38 on eBay.

Genuine Bosch Headlamp Levelling Device 0390203266 4047024419933 | eBay

Sealey Air Compressor 50L Belt Drive. Sealey Air Compressor 270L Belt Drive. AL-KO Garage Bike Loading System Sawiko. Fitted and works perfectly, as good as the original. Our Promise. Sporting Goods.

www.ebay.co.uk

If it's the drive shaft then,

https://www.ebay.co.uk/itm/Genuine-...pid=5339023013&customid=&toolid=10001&mkevt=1

Thule Omnistor Motorhome Double Step Motor Pinion Kit 1500602282Default Title

Elevate your outdoor experience with the Omnistor/Thule Step Pinion Kit, meticulously designed for 12V Double Steps 380, 440, 500, and 550. Featuring a shaft length of 84mm and a round part with a diameter of 15mm, this kit ensures a perfect fit for your steps. The large gear, measuring 82mm in...

ukcampingandleisure.co.uk

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[MickandHelen]

Maybe a quick drive to B&Q, Screwfix or Toolstation in Canterbury to buy a folding step would be your best option at present.

We do have a plastic step as a spare as Wifey is vertically challenged and sometimes we need both. I have attached some cord so we can raise and lower it like a drawbridge. One stop we intend has a camper place next door, we will see if they can help but they haven't been that helpful in the past. Am sure we'll manage.

 

[MickandHelen]

I found that a Bosch headlamp levelling motor and the Thule motor for the step are one and the same thing with the same part number on the motor, but £100 cheap that the Thule price.
I bought a Bosch unit from eBay which fits and works just as the original Thule one did. £38 on eBay.

Genuine Bosch Headlamp Levelling Device 0390203266 4047024419933 | eBay

Sealey Air Compressor 50L Belt Drive. Sealey Air Compressor 270L Belt Drive. AL-KO Garage Bike Loading System Sawiko. Fitted and works perfectly, as good as the original. Our Promise. Sporting Goods.

www.ebay.co.uk

If it's the drive shaft then,

https://www.ebay.co.uk/itm/Genuine-...pid=5339023013&customid=&toolid=10001&mkevt=1

Thule Omnistor Motorhome Double Step Motor Pinion Kit 1500602282Default Title

Elevate your outdoor experience with the Omnistor/Thule Step Pinion Kit, meticulously designed for 12V Double Steps 380, 440, 500, and 550. Featuring a shaft length of 84mm and a round part with a diameter of 15mm, this kit ensures a perfect fit for your steps. The large gear, measuring 82mm in...

ukcampingandleisure.co.uk

I found that a Bosch headlamp levelling motor and the Thule motor for the step are one and the same thing with the same part number on the motor, but £100 cheap that the Thule price.
I bought a Bosch unit from eBay which fits and works just as the original Thule one did. £38 on eBay.

Genuine Bosch Headlamp Levelling Device 0390203266 4047024419933 | eBay

Sealey Air Compressor 50L Belt Drive. Sealey Air Compressor 270L Belt Drive. AL-KO Garage Bike Loading System Sawiko. Fitted and works perfectly, as good as the original. Our Promise. Sporting Goods.

www.ebay.co.uk

If it's the drive shaft then,

https://www.ebay.co.uk/itm/Genuine-...pid=5339023013&customid=&toolid=10001&mkevt=1

Thule Omnistor Motorhome Double Step Motor Pinion Kit 1500602282Default Title

Elevate your outdoor experience with the Omnistor/Thule Step Pinion Kit, meticulously designed for 12V Double Steps 380, 440, 500, and 550. Featuring a shaft length of 84mm and a round part with a diameter of 15mm, this kit ensures a perfect fit for your steps. The large gear, measuring 82mm in...

ukcampingandleisure.co.uk

Brilliant thanks for your help.

 

[Diabalo]

Did the same.

See HERE

 

[Branston]

In my rush to get away, I didn't allow the electric step to fully open. When I stepped on it I heard a bang and now the step won't retract. Any ideas? We are now sitting in Canterbury Aire before we travel on Eurotunnel tomorrow. The step is tied up.

Try calling Steve at Weald of Kent caravan services (. Google number) he is mobile and very inexpensive. Tell him the problem. If he can help he will, he's based not too far from Canterbury.