Teleco satellite (2 Viewers)

[wain58]

I have a 4 Yr old system. Last week it was working fine. I have just tested it and it won't lock onto 28.2 astra. The dish goes round and stops in the parking position for a couple of seconds tilts down slightly the does 360 rotation and does the same.
Line of sight clear, power good. Atra 2 selected.
Any ideas please

 

[The Coops]

satellite software update needed?

 

[meanders]

It's not just clear line of sight needed. The signal forms a bloated cigar shape so anything on the near peripheral can cause a problem.

Check also that the LNB is properly fixed and hasn't moved position. Don't know your particular device, but some fit into slides. If not absolutely in the right place, then the alignment within the dish will not be correct.

 

[Dorset Diver]

Software update available from Teleco. They, not Teleco, did something to the satellite which means your kit needs updating.

 

[Dorset Diver]

Just completed updating my unit. Straight forward but a little fiddly in our van due to access to the unit.

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[Wanders from Glos]

You can often do a Telco satellite update through the app. Connect to your satellite usual as and then run any updates.

 

[Louie25]

You can often do a Telco satellite update through the app. Connect to your satellite usual as and then run any updates.

We have the same issue with ours. I have tried connecting via the app but it just keeps saying timeout error?
Do you need to switch something on at the box or have the dish up to find it?

 

[LostInSpace]

I have just tested it and it won't lock onto 28.2 astra.

How did you get on with fixing this?

 

[Wanders from Glos]

We have the same issue with ours. I have tried connecting via the app but it just keeps saying timeout error?
Do you need to switch something on at the box or have the dish up to find it?

On ours the box is factory fitted and hidden behind some panelling. I just need to connect the app via bluetooth. The power needs to be switched on the main control panel that's all.

 

[wain58]

How did you get on with fixing this?

Yes locked on no problem. It can take up to 20 minutes to find the satallite

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[Dorset Diver]

I did mine with my laptop connected to the box with a USB cable. It took about 10 mins max. and most of that was me fiddling about .

 

[Wanders from Glos]

I just had a look at mine. When I opened the app, I selected Automatic Antenna and after it had connected it said I needed to update. I did it using 4G and it took maybe 2 minutes. Tested after and it locked on.

 

[Eddieb]

Cant find the app on Play Store - what is it called?

 

[Wanders from Glos]

Cant find the app on Play Store - what is it called?

I’m on an iPhone, at the App Store it’s just called Teleco.

 

[LostInSpace]

Our Hymer TV has a setting which it says sets the satellite system ready for use. I really have no idea what it actually does other than makes the Teleco dish find the Satellite quickly first time, every time.

Until next time! when I have to repeat the procedure. Twice now in 15 months of ownership, so I can live with that.

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[G1969]

Here’s what mine says while updating yesterday

 

[Jim Schush]

I have tried to update ours (it’s the old non Bluetooth version).
I’ve downloaded the firmware update onto the laptop.
Plugged the laptop and the Teleco black box in using the cable, followed the onscreen instructions and nothing happens apart from the dish just continually spinning.
Apparently there’s a little black button on the box that you need to press but still nothing happens. Worryingly the message on the onscreen instructions shows the sign “disconnected”. I’m doing something wrong.
Does anyone have instructions on how to do this procedure.
Any help would be appreciated.

 

[eurajohn]

When I recently did mine I disconnected the 2 plugs that come into box from dish, then followed the on screen instructions (exactly) and it worked perfectly, from memory the black button and the controller button need to be pressed simultaneously.

 

[sharongarman]

I have tried to update ours (it’s the old non Bluetooth version).
I’ve downloaded the firmware update onto the laptop.
Plugged the laptop and the Teleco black box in using the cable, followed the onscreen instructions and nothing happens apart from the dish just continually spinning.
Apparently there’s a little black button on the box that you need to press but still nothing happens. Worryingly the message on the onscreen instructions shows the sign “disconnected”. I’m doing something wrong.
Does anyone have instructions on how to do this procedure.
Any help would be appreciated.

Hi, we are having exact issues as you, have you had any joy since ?

 

[Jim Schush]

Hi, we are having exact issues as you, have you had any joy since ?

Trying again tomorrow morning, will let you know. It’s a proper pain in the arse.

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[Jim Schush]

I managed to sort it out today. I can’t explain how or why the newer computer I was using really didn’t work, not sure if it was the firewalls or USB port.
I ended up using an old computer, downloaded the software update from the Teleco website and tried again. Followed the onscreen instructions and this time I had the connected message on the corner of the screen. Followed the instructions and all sorted. The hardest part was having to simultaneously press the black button on the back of the Teleco box and the satellite on button at the same time.
Hope you manage to sort yours.

 

[Bustup15]

Sorted mine today but it was a bit odd.
Downloaded update but laptop would not connect to the Teleco. Dish constantly spinning.
Got an older laptop as per a previous comment but it did exactly the same thing. I just left it expecting the dish to time out after 5 or 10 minutes.
I was on my phone doing other stuff and I heard the dish stop. It was stationary and pointing in the general direction of the Astra. Turned tv on and all channels appeared.
Turned everything off, parked dish, unplugged the cable, restarted and it immediately found the satellite.
I'm convinced the update never showed connected and I made no intervention or pressed any buttons.

Confused.com

 

[PensterBabe]

I’m on an iPhone, at the App Store it’s just called Teleco. View attachment 931133

I have the same screenshot. Did you manage to resolve the issue?
I do not own a windows laptop, only an Apple.

 

[MisterB]

I managed to sort it out today. I can’t explain how or why the newer computer I was using really didn’t work, not sure if it was the firewalls or USB port.
I ended up using an old computer, downloaded the software update from the Teleco website and tried again. Followed the onscreen instructions and this time I had the connected message on the corner of the screen. Followed the instructions and all sorted. The hardest part was having to simultaneously press the black button on the back of the Teleco box and the satellite on button at the same time.
Hope you manage to sort yours.

Can you share the file and instructions please? Thanks

 

[Wanders from Glos]

I have the same screenshot. Did you manage to resolve the issue?
I do not own a windows laptop, only an Apple.

I wasn't having an issue that was the OP, it worked fine for me using the app on my iPhone.

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[Jim Schush]

Can you share the file and instructions please? Thanks

I don’t actually have a file to transfer.
I used a friends pc to download the file from the Teleco group website.
To do this you will need to create an account on the Teleco website.
Once this is complete you can download the file to your desktop.
You will need a printer style cable to connect your pc to your Teleco box in your van.
If you open the file on your desktop and follow the on screen instructions everything should be quite straightforward.
There’s a black button on the Teleco box that you will need to press simultaneously with the Sat on button.
It took me a few attempts to sort this as the original file I downloaded would not operate on my newer computer.
Good luck .