Small dent / chip in motorhome floor

[knickam]

Presently waiting for our new motorhome and have been informed it has arrived in the UK but has failed a quality control test.
We have been told it is very minor damage to the floor probably cased by a dropped tool or screwdriver.
We are now waiting on a photograph to see the damage for ourselves so we can decide on the way forward.
We have been told that we would have the option of ordering a replacement with another lengthy wait or some compensation.

While a small cosmetic dent or chip would not really put us off,
We do have a concern that if the damage allows spilled liquid to soak in would this cause future problems with the floor swelling in the future.

Would it be possible to seal the floor to prevent this?

Any thoughts welcome.

 

[Phill D]

Would have thought ( dependent on how deep and where it is ) it would be easy to fill and seal. It is likely a wood grain pattern of some sort so unless its really big should be able to hide and seal it.

also, as long as it can be sealed and repaired then the amount of compensation relative to damage / location would have a bearing on the outcome.

but its a very personal choice. hope the outcome goes well for you

 

[Stealaway]

Its seems an odd statement -- why didn't they let you make the decision.
How long will you have to wait for a replacement van? -- I would take delivery and then decide,
they can take its straight back with them if its too bad.
What's the make and model? Where is the dent?

 

[Phill D]

I am sorry to disagree but i would not take delivery until I had seen the extent of the damage and considered all the options.

once you take delivery knowing that it has damage it reduces your ability to influence the outcome.

 

[pappajohn]

If the dent is small and not prominent you could fill it with epoxy resin or plastic wood to seal it.

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[Two on Tour]

The floor in out MH developed a soft spot on a high traffic place in the kitchen area.
Our floor covering is a vinyl with a wood plank pattern. I carefully cut along the edges of a couple of the plank in the soft area, lifted the section of the vinyl out, injected resin in the floor to stabilise it, and relayed the section of vinyl planking back in and you would never know it had been touch.

If the damage is not to bad and to bigger area then if you can negotiate a few grand off, then it could well be an easy fix and money in your pocket.

 

[pappajohn]

why didn't they let you make the decision.

It appears to me they have.

We are now waiting on a photograph to see the damage for ourselves so we can decide on the way forward.
We have been told that we would have the option of ordering a replacement with another lengthy wait or some compensation.

 

[Lenny HB]

If it is minor I don't think they would have told you about it.
If they order another van how long for delivery? As realisticly you are unlikely to be going far for 5 or 6 months maybe longer.

 

[knickam]

Its seems an odd statement -- why didn't they let you make the decision.
How long will you have to wait for a replacement van? -- I would take delivery and then decide,
they can take its straight back with them if its too bad.
What's the make and model? Where is the dent?

They are letting me make the decision, I can order a new one or get some money off.
Not sure if I would have to wait another 9 months or if it would be fast tracked.

The dealer is not accepting the Motorhome until they know we are happy to accept the damage.

It is an Adria Matrix, Not sure exactly where the dent is as still waiting for a photograph

 

[Jimbohorlicks]

Presently waiting for our new motorhome and have been informed it has arrived in the UK but has failed a quality control test.
We have been told it is very minor damage to the floor probably cased by a dropped tool or screwdriver.
We are now waiting on a photograph to see the damage for ourselves so we can decide on the way forward.
We have been told that we would have the option of ordering a replacement with another lengthy wait or some compensation.

While a small cosmetic dent or chip would not really put us off,
We do have a concern that if the damage allows spilled liquid to soak in would this cause future problems with the floor swelling in the future.

Would it be possible to seal the floor to prevent this?

Any thoughts welcome.

I would ask for a replacement delivery time and if it's too long suggest that you will look elsewhere for a replacement with a faster delivery to suit you.just bear in mind that there won't be much movement of motorhomes untill after April.

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[PP Bear]

Refuse the van, get another one.

While we're in lockdown, you can't use it anyway.

You've spent literally £10's of £1000's on it, so it should be perfect. I can imagine that they're on bended knees praying that you'll take it and take the problem away.

Refuse it and have a new, undamaged motorhome to enjoy. You don't want to be looking at a repair and wondering if it'll ever fail in the future and all the associated heartache and headache that will cause.

But each to their own and old luck, whichever way you choose to go.

 

[Googlebot]

I would take it and negotiate a big discount.

You will wish you had the first time you drop something yourself and do the same.

 

[TheBig1]

That is good of the dealer, flagging up the fault. Most would use the people who do repairs to worktops etc and not mentioned it unless you somehow found it

 

[Lenny HB]

That is good of the dealer, flagging up the fault. Most would use the people who do repairs to worktops etc and not mentioned it unless you somehow found it

Thats what makes me think it's not minor.

 

[TheBig1]

A good digital photo is easy enough for the dealer to email over

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[Minxy]

If it's not bad and can be easily filled to seal it it's not likely to cause any issues in the future, we always use removable rugs so if it was ours we wouldn't see it anyway!

Our new Carthago had to go back shortly after we got it as one of the sockets needed sorting, hubby was there all day with it (other stuff to do too) and just as they finished the fitter accidentally put an 8 inch or so scratch down the garage door with the tip of his drill bit! To say we were unhappy is an understatement! After a lot of discussion of options we got £300 towards sorting it out - we haven't done it yet as we used it for last winter's holiday and then covid hit so no chance of realistically getting it sorted, however it is just a surface scratch so we may just put some nice stickers on both sides instead.

We've had MHs in the past with cosmetic issues, nothing major, and either get them fixed or get some compensation instead, personally I wouldn't reject it unless it is quite a major 'hole'.

 

[knickam]

Well the dealer passed on the photo today
The damage is in front of the fridge.

 

[TheBig1]

definitely repairable. worst case, fill the hole and lay new vinyl flooring on top

 

[Minxy]

IMV that's not a lot to worry about, it might even be able to be 'carefully' cut, filled underneath and then stuck down so you likely won't even notice it once done. In fact carefully applying moisture and some heat may encourage it to partially disappear anyway.

It wouldn't stop me accepting it with a bit of compensation so it's a case of would you prefer to wait for a 'perfect' one for another few months knowing that it could arrive with a cosmetic issue too, or do you take it now and hopefully enjoy it in the not too distant future? Another thing to consider is whether if you refuse it and wait for another will the new one have any extras/improvements over the original one, eg was the original a 2020 model and one ordered now a 2021 one?

 

[Phill D]

if it were me i would be weighing up the damage against the amount the dealer is going to discount and the potential of another 9 months wait.

only you can make that decision.

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[Lenny HB]

I'm impressed most dealers would have done a repair and not told you, I'm wondering what the wet looking mark above it is.

Certainly nothing to worry about wouldn't stop me from buying the van.

 

[Northernraider]

Id ask how much they were compensating and if it was a decent amount id take that and put a mat over the area .

Within a year you will have added the odd bit damage here and there yourself anyway as its inevitable.
I dont think that will cause any issues in the future ...

 

[Landy Andy]

As above. Wouldn’t bother me.

 

[M-J]

Compensation then lift the torn flap and fill/glue. If it needs cosmetic repair after a tiny amount of oak coloured filler would do it or a kitchen wax repair stick.

 

[Jimbohorlicks]

Put a carpet in to cover it and ask what they are offering in compo,has to be a few hundred off.

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[Minxy]

I'm impressed most dealers would have done a repair and not told you, I'm wondering what the wet looking mark above it is.

Certainly nothing to worry about wouldn't stop me from buying the van.

Yeah I was wondering the same thing ...

 

[knickam]

Another thing to consider is whether if you refuse it and wait for another will the new one have any extras/improvements over the original one, eg was the original a 2020 model and one ordered now a 2021 one?

The original order was a 2020 van and has already been upgraded to the 2021 model

 

[knickam]

if it were me i would be weighing up the damage against the amount the dealer is going to discount and the potential of another 9 months wait.

only you can make that decision.

We have came to an agreement where the van is going to be shipped to the dealer.
I have also been offered some money off which I am happy with if the damage is the same as there description.

We will have the option to reject if it is worse than has been said.

We will also receive a letter stating that it was delivered with the floor damage and any resulting damage will be covered by the warranty.

 

[knickam]

I'm impressed most dealers would have done a repair and not told you, I'm wondering what the wet looking mark above it is.

Certainly nothing to worry about wouldn't stop me from buying the van.

I was told it was a rainy day and was off someone’s clothes checking it.
Will be having a good check when I get to see it.

 

[Raymond Bonello]

Presently waiting for our new motorhome and have been informed it has arrived in the UK but has failed a quality control test.
We have been told it is very minor damage to the floor probably cased by a dropped tool or screwdriver.
We are now waiting on a photograph to see the damage for ourselves so we can decide on the way forward.
We have been told that we would have the option of ordering a replacement with another lengthy wait or some compensation.

While a small cosmetic dent or chip would not really put us off,
We do have a concern that if the damage allows spilled liquid to soak in would this cause future problems with the floor swelling in the future.

Would it be possible to seal the floor to prevent this?

Any thoughts welcome.

I do not know and cannot see what damage you have. But you can get a plastic plug, do a hole to the right dimension, and plug it in with silicon. This will solve the problem. However, you warrant to have a discount due to the damage caused by the factory.