Poor service marquis motorhomes Northampton

These very common complaints about after-sales service remind me never to buy a new m/h. It's bad enough that brand new vehicles (perhaps the second greatest expense after our homes) are handed over with so many faults but the fact that dealers are so unhelpful is utterly, utterly disgraceful.
 
Have to agree that branch in Northampton are the worst I've encountered. On last change we went to look at an a class they had. Van was awful dirty and in poor condition, but on way out we spotted a coach built on viewing exact layout we were looking for. After chasing sales guy, more interested in eating his lunch and talking to his daughter. Got a derisory offer on our old van and left. Found identical van on line exact same year mileage, but other one with air suspension,gas low system,deadlocks, towbar and uprated alarm, we bought for over 8k less and got what we wanted for our old van privately. When chased by sales guy told him what we had bought and he got very aggressive pointing out we had no warranty on private sale. I advised him can had just been fully serviced by Chelston with full report and I had over 8k in my pocket to sort out any faults. So far in 2.5years I've spent about £50 on repairs.
They are worse than used car salesmen would not trust them as far as I could throw them. By the way we had dealings with the manager as well during the initial negotiations and he was just as rude
Good luck hope you get it resolved, after warranty I would find another agent to look after your van, some good guys mentioned on here local to Midlands
 
GeoffChausson said:
When chased by sales guy told him what we had bought and he got very aggressive pointing out we had no warranty on private sale.
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It seems to me that one is better off all round by dealing first hand with a private seller and without the stressful and virtually worthless 'warranties' of some dealers.
However, I did buy my first and 15 yr old and still fault-free (after 5 years) m/h from a dealer who was and has been absolutely first class. Much due to their understanding of my needs and suggestions of appropriate choices, plus exemplary pre-sales checking and preparation.
(Johns Cross Motorhomes, Robertsbridge).
 
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Marquise Northampton, plenty of motorhomes on display, mmmmm, I am waiting for them to get back to me concerning a heater mod they carried out on behalf of Elddis. Mmmmmmm
 
The best of luck with that. @Flook . They was not very helpful to me

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Amazingly
They contacted me this week.
Apparently the leak is from the whale connection Sadly I wasn't told that on collection.
Anyway being collected on 6th March to be worked on from the 7th and they have been given 16 hours to fix by Autosleeper. No mention of spilt mattress but that's another battle I suspect, we did advise them of the issue before warranty ended but seems to have been forgotten, by them, but not us! Blue Ox Alpha
Will update when "Peggy" (our campervan" ) has been in.
 
Alex2999 said:
Apparently it's around the area behind the driver. This model has a 2/3 seater bench. Under it is the electrical area lesiure batteries and the water tank filler. The damp reading is marked red on the habitation report and the narrative comments say a strip down is required.
The van was used as a tow vehicle for 6 months before conversion I would have thought that any leaks would have seen then.
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TheBig1 said:
pvc conversions generally only leak where the converter cuts holes through the factory metalwork or from plumbing
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We had a leak from the bottom of the rear door seal of the Ducato on passenger side. Rain water then could track down the van between the habitation floor and the corrugated van base.
We park nose down and so the water collected at the Ducato step in the floor just behind the cab seats.
It took some time to become a visible issue but true to IH customer service it was repaired without quibble even though well out of warranty.
It involved a strip out of internals, a completely new floor and rebuild. 3 days.

Check both rear doors have well fitted seals and have their bottom bungs and no water getting in there.

Edit, you posted above while i was writing. Worth checking rear doors anyway.
 
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Riverbankannie said:
We had a leak from the bottom of the rear door seal of the Ducato on passenger side. Rain water then could track down the van between the habitation floor and the corrugated van base.
We park nose down and so the water collected at the Ducato step in the floor just behind the cab seats.
It took some time to become a visible issue but true to IH customer service it was repaired without quibble even though well out of warranty.
It involved a strip out of internals, a completely new floor and rebuild. 3 days.

Check both rear doors have well fitted seals and have their bottom bungs and no water getting in there.
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We had a few warranty repairs by IH and as you say repaired without any quibble. They are totally painless to deal with and we are very pleased with our IH.

Why can't they all make a effort to meet their clients expectations like IH.
 
Alex2999 said:
Amazingly
They contacted me this week.
Apparently the leak is from the whale connection Sadly I wasn't told that on collection.
Anyway being collected on 6th March to be worked on from the 7th and they have been given 16 hours to fix by Autosleeper. No mention of spilt mattress but that's another battle I suspect, we did advise them of the issue before warranty ended but seems to have been forgotten, by them, but not us! Blue Ox Alpha
Will update when "Peggy" (our campervan" ) has been in.
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How did you get on Alex, is Peggy back in 1 piece and dry as a bone?? , also tell us where the mattress is split as I'm thinking on getting a Kingham.
 
Hi
Peggy has returned safe and sound, all leak work resolved.
The mattress situation is still to be resolved. We have been given the a contact number at Autosleeper and we need to call them.
Anyway still very happy with the Kingham really worth considering.

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Happy with our dealer, found a very small bit of corrosion on our driver's door just a couple of marks radiating out from the rubber seal around the edge of the door. About ½mm wide by 6mm long. Not helped by the fact we live 200yds from the sea.
My dealers response was, not sure about repairing it, I'll order a new door.
Needless to say not a UK dealer.
 
Just re-read this post, I noticed my comment was mad mid Feb. Well I have since contacted Marquise @ Northampton who said Eldiss have rejected my claim for various reasons (of which I now forget to be honest), Oh yes that was rejected due to them not having the habitation report. I re-copied this out and gave it to Marquise @ NH, and asked for a receipt to say they had received it, due to the one I gave earlier had been lost somewhere!!!

Rang the again, informed the service manager had gone and a new one was in his place and they would now be onto of things:party3: After explaining my issue again about the mod carried out by them on behalf of Eldiss which should be covered by a manufacturers guarantee, they started on some explanation which was twaddle:tmi:, I explained I knew about heat elements, as I used to be in the domestic appliance trade and worked on washing machines on the many and varied type of heaters, also cookers from fan heaters, to static ones, also dishwashers etc. So I knew what I was talking about. At that point she wanted a word with the new service manager, and came back and said they would cover the repair:coolest: and get back to me when the parts are in.

Guess what. . . yep, still waiting:madder:, I will:hot: if they come back and say I can take it in to be sorted. . .
 
Hey, guess what, they rang me last week when I was away. Van booked in 3rd June (this year):D. Sounds good news, however I await with totally baited breath (my halitosis strikes again:whistle:). I will hold comment until the deed has been done, and I know all is working as it should. . .:hot:
 
Simon Howards Motorhomes said:
Can we stop the dealer bashing, not all dealers are bad!!!
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Not all dealers are bad, but marquis are the worst of a bad bunch. It is ridiculous really as good old fashioned customer service works wonders for sales

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Simon Howards Motorhomes, Have you read the title of this post??? it reads as follows "Poor service marquis motorhomes Northampton". I think that is a give-away heading;).

I am not saying all dealers are bad, even Marquis at Northampton are not all that bad. They have decent stock, the staff are friendly enough, and as Elddis have decided to renege on their guarantee period, Marquise Northampton have accepted they will carry out the repair FOC. I have even been informed they have replaced their Service manager. I appreciate the general public can be a pain in the proverbial, I had been in the service industry well over thirty years. Dealing direct one on one with the public. So I respect all dealers, in fact anyone in any type of Service industry I treat with humour. I include Marquis art Northampton.

It is just for reasons I cannot fathom repairs like a heater and relay have take many months to sort out. If I had served my customers like that I would not in a million years have survived more that three weeks being self employed. If I came round your house and looked at your oven and said you need a new heater as the heating element had failed, and said it may be some months the have it repaired you would not be best pleased. I would either have it sorted on that first visit or ASAP.

Now please explain to me why with a motorhome that costs more than a oven/cooker/range even an expensive ranges, are less than a motorhome, can take months to have sorted out. there is an imbalance somewhere. . .

Flook
 
Oh yes. Not all dealers are bad. But most seem to aspire to it.
 
Cruiser, your reply has made me have a thought of times past. When I worked for a National repair company which are no longer around (not my fault honest), it was given that a service consisted of a technician would arrive, introduce himself and repair said problem. If the floor was damaged tough, if anything was torn, ripped scored or damaged in any way then it was not the problem of that service repair company. Does this sound familiar?? all this was during last century around the 80's era. They did not seem to worry about the customers property as long as the repair was carried out, this was a totally blinkered view.

Not all National companies at that time were the same though, some were very conscious of customer care like the good motorhome dealers.

I put Marquise Northampton down as trying to improve, customer friendly staff, but let down by Manufacturers support.
 
I hope you are right. It is just down the road to me. and I would like to find staff there when you get there. But hey ho. Things might change.
 
There have been changes at general manager and service manager level in the last year or so. I think they are trying to improve but they have a way to go yet.

I have decided that my future servicing and repair work will go to the Auto-Sleepers Service Centre near the factory, rather than to Marquis at Northampton. I have heard good reports of the Service Centre. I will find out at the end of next week, as I am booked in for them to check a gas leak.

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I am even closer. Just up the A43. On the left just before the roundabout. In the arbours. My house backs on to the A43.
 
cruiser said:
I am even closer. Just up the A43. On the left just before the roundabout. In the arbours. My house backs on to the A43.
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omg in smelling distance of billing aquadrome, you have my sympathy
 
Oh dear no. Thank you. But it did smell when I went past it this morning. And not a nice one.
 
cruiser said:
Oh dear no. Thank you. But it did smell when I went past it this morning. And not a nice one.
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such a delightful place, but some folk seem to love it

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MMMMmmmm I see Mr Ses and Mrs Pit may be at it again:think:

Cruiser, your near my Niece and Ex sister in-law. How spooky is that:blusher:

Used to do some work over on the Aquadrome. Nothing really wrong with the place though, it is near Riverside shopping area. Not much room there for Motorhomes though.

Anyway, when I take the Motorhome in on Monday, I could pop round you place Cruiser for a cup of rosie-lee, they reckon it will take them around four hours, enough time for that cup, with cake and a spot of lunch. What do you reckon:party3:.

Flook:emo:
 
Oh yes we are up for that.(y)
 
Sorry Cruiser, just seen your post. Her indoors followed me to Marquise to pick me up and come back home to prepare to going away for a few day's when we got the van back.

So what happened, Arrived at the appointed time, we discussed what was going to happen, and I left them to it. I had a phone call later around 4pm to say the van was ready to be picked up. I can report there have been staff changes. On reception is a very knowledgable chap who has been taken out from the service bays. He and I had had an in depth conversation about what was done, tanks removed, heater replaced as a heater connection take had broken off rendering the element as u/s. Also a modification kit which included the relay and wiring harness was fitted. We discussed how it all functioned and at what temperatures the whole kit an caboodle kicked in, and my query on the mechanical operation, ie: a switch being turned on/off so not working the relay, this was also explained. This was not properly explained to me when the relay kit was originally fitted, but was this time.

I helps to know there is now someone available who is knowledgeable about these this and who will take the time to fully explain. I did query the time it took to have the work carried out. Unfortunately it is out of Marquises hands when any parts are ordered, it is only when they receive the parts they spring into action.

However I now wait and see if all works works as it should, by this I mean all the relevant pipe work to and from the water tank is sealed without any unwanted leaks. If there is I will obviously report it here.

So far I am pleased with how I have been dealt with.
 
Ok I am glad you have got sorted. When I went out to use my car found brake fluid under my car. We found out that the caliper was leaking. Tried to tighting it up. And broke it. So it worked out I could not of come down. Still I hope all goes well for you. And it all works .
 

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