Picking up my new Carthago tomorrow

[TinaLes]

Hi Les
Was that a free service ?

I would guess that it wasn't going to be a free 3 month ingress check initially, it was checked over handed back all OK sticker placed in service log book, so presumed that they knew I had the free 3 years service agreement.

However, slightly different story when taken back for 1st year hab service and I asked for a brake test last October
Having walked and sat around the place for 4.5 hours, the receptionist informed me that my van was ready
A workshop engineer came over and told me they had found a couple of issues that they had fixed, wardrobe light batteries replaced, Hartel inner door handle found to be loose so tightened up, van put on MOT ramp, brakes tested,all OK passed inspection cert given.

Now the good bit, van appears outside all clean and shiny from valeters, receptionist girl asks me if I would like a 3rd coffee of the day, she asks me to sign the service docs, and was just about to issue me a bill for £350.00 for the hab service as I could see it in her hand.
I said to her, glad you found the service log book it was in The Carthago Bag,and I forgot to get it out for you before the engineers drove the van away, she replied yes, I know what I'm looking for and found it straight away amongst all the other docs in The Carthago bag.
To which I replied, didnt you find the 3 years free service voucher it was in there also?
Her sweet smile turned into anguish and she then asked me if when I booked the van in for the service, had I informed them of the free service voucher?
I said no, I wasn't asked, so I naturally presumed you knew.
She then proceeded to tear up the invoice papers in front of me
Result!
Les

 

[mitzimad]

hope youve hpi checked it

 

[Armytwowheels]

hope youve hpi checked it

We did ours last night! Phew all OK.

 

[Littlewheels]

Absolutely, nothing is too much trouble for them, use your phone/tablet to video all the technical aspects of the Gas/Electrics etc etc it’s so easy for it to go straight over your head.

You didn’t take this advice then

 

[two]

Ok here goes this was bound to happen, I can't remember everything we were shown and there are a few things I need help with

1 I can't seem to get the bedroom tv to work it keeps saying no signal check satellite, lounge tv is fine

2 I can't get the lounge tv to produce the sound out of the stereo speakers

3 Does anyone know how to turn the little light off that is on the outside of the vehicle fitted flush in the near side wing mirror arm

Don't worry I am sure I will have more questions

Re 1:
I think you'll need to go into the TV menu and set it to "Active Aerial".

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[Lanerboy]

You didn’t take this advice then

Yes I did actually but not on everything

Its all ok now as I remembered and sorted the issues out all is now good

 

[Lanerboy]

Re 1:
I think you'll need to go into the TV menu and set it to "Active Aerial".

 

[138go]

Good job you didn’t buy your Carthago from Premium cos it says on their website that the 3 months inspection is mandatory



I felt a bit ripped off by Prenium to be told at handover that I needed to buy an inspection at only 3 months old. Looks like Southdowns don’t require this

http://www.carthago.lv/en/gurantee-and-service

Southdown are very good and have an excellent Service Centre they are not out to rip people off. They always go the extra mile to make sure someone is happy. Even seen them removing a step motor from a stock step to get someones step working again.

 

[Lanerboy]

http://www.carthago.lv/en/gurantee-and-service

Southdown are very good and have an excellent Service Centre they are not out to rip people off. They always go the extra mile to make sure someone is happy. Even seen them removing a step motor from a stock step to get someones step working again.

That is a concern as it says the 3 month inspection is mandatory so I have emailed south downs for confirmation as I was told it is now voluntary

 

[TinaLes]

It seems strange dont you think that Southdowns are saying the 3 month ingress check is not mandatory, its voluntary?
I did check on The Carthago Owners Club and they did at the time we purchased advise everyone to get it done for that "all important Black Sticker to be placed in service book".
I was lucky as it was in the sale terms that I would get all servicing carried out by the dealer free in first 3 years.
My dealer told me when we did the handover, that they had booked it in for its 3 month ingress check.
If I had just laid out loads of dosh for a new Carthago, I would check with Carthago directly, and look inside the service log book to see the allocated space for the 3 month check, I wouldn't want to risk any form of invalidation, or problems when trading the van later on.
The journey to my dealers and back is around 240 miles, and it took all day to get (early start) there & back, but I considered it worthwhile for peace of mind.
If you e-mail Carthago customer service, ask them the question,they normally respond in 24/48 hours, very impressed thus far with my wiring queeries to their technical support dept.
How many of you have had the 3 month check carried out?, I presume most of us.
Confusing isn't it
Les

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[Lanerboy]

I will get it done anyway just to be safe it needs to go back asap anyway as have a very annoying rattle / squeak from the fridge carcass

 

[138go]

Well picked it up today and southdowns were brilliant very thorough and all went smoothly

One thing I am very happy with the weigh bridge ticket
Full tank of fuel 65% full fresh water 10% grey water suitcase of clothes and bits and bobs both Myself and the wife and the gvw was 3940kg which leaves me a huge 560kg of payload this is great news for me

Also front axle was 1890kg
Rear axle 2050kg

You will need to check the weight limit on the back axle. If its a Fiat Heavy Duty chassis then the weight is 2400kg which reduces your payload.

 

[Lanerboy]

You will need to check the weight limit on the back axle. If its a Fiat Heavy Duty chassis then the weight is 2400kg which reduces your payload.

My plate says rear axle 2500kg

 

[Casper46]

When we bought our first Carthago we were told it needed the three month check and it is to be paid for. We queried this and were told that it is not obligatory. We have had this new one for 7 months and have not had a reminder of any kind from the dealer.

 

[JonP]

Good job you didn’t buy your Carthago from Premium cos it says on their website that the 3 months inspection is mandatory



I felt a bit ripped off by Prenium to be told at handover that I needed to buy an inspection at only 3 months old. Looks like Southdowns don’t require this

We got caught on that as well at Premium, but on our latest van from GMC we were told only voluntary.

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[john lillie]

I would guess that it wasn't going to be a free 3 month ingress check initially, it was checked over handed back all OK sticker placed in service log book, so presumed that they knew I had the free 3 years service agreement.

However, slightly different story when taken back for 1st year hab service and I asked for a brake test last October
Having walked and sat around the place for 4.5 hours, the receptionist informed me that my van was ready
A workshop engineer came over and told me they had found a couple of issues that they had fixed, wardrobe light batteries replaced, Hartel inner door handle found to be loose so tightened up, van put on MOT ramp, brakes tested,all OK passed inspection cert given.

Now the good bit, van appears outside all clean and shiny from valeters, receptionist girl asks me if I would like a 3rd coffee of the day, she asks me to sign the service docs, and was just about to issue me a bill for £350.00 for the hab service as I could see it in her hand.
I said to her, glad you found the service log book it was in The Carthago Bag,and I forgot to get it out for you before the engineers drove the van away, she replied yes, I know what I'm looking for and found it straight away amongst all the other docs in The Carthago bag.
To which I replied, didnt you find the 3 years free service voucher it was in there also?
Her sweet smile turned into anguish and she then asked me if when I booked the van in for the service, had I informed them of the free service voucher?
I said no, I wasn't asked, so I naturally presumed you knew.
She then proceeded to tear up the invoice papers in front of me
Result!
Les

had a similar experience years ago with Formula 1 exhausts, back box blowing, they checked and said we needed whole new system, so I says ok. Came to the bill time, I presented guarantee, manager was called, he was spitting feathers but had to bite the bullet, result!

 

[Christoph]

Use the video on your phone to replay some if the details crammed in during the handover.

 

[Miss Trinity]

We bought a c line 4.9 supreme with loads of extras

I did the weigh bridge on the way home at warwick

Not got 3 year service plan but got a huge discount and a good part ex price

You do not have to have the 3 month inspection it is voluntary and chargeable and does not affect your warranty in any way

 

[Miss Trinity]

Where in Warwick is the weigh bridge please as i pop by there occasionally and be great to check MH weight. Cheers Holly =",'=

 

[Lanerboy]

Where in Warwick is the weigh bridge please as i pop by there occasionally and be great to check MH weight. Cheers Holly =",'=

Hi
Its just off junction 15 of the M40 if heading north turn right upto the roundabout turn left then 1st left into Old Budbrooke road then its about 250 yards on the left its £10 for the first weigh then £5 per axle so £20 for the lot for what I had weighed. you could just weigh one axle then subtract it off the gross to give you the other axle weight but I just wanted it all in writing.

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