Pay before you see?

[nicholsong]

Oooh no! The Sale of Goods Act was replaced 5 years ago by the Consumer Rights Act. When one buys a motorhome, one signs a contract with the dealer, and the CRA is quite clear, the dealer is totally responsible not whoever is the producer of the product.

Following your line of thought, for a motorhome, one would have to pay deposits to the manufacturer of the vehicle chassis, each of the manufacturers whose appliances are fitted in the van, as well as the motorhome manufacturer. Taking that to its logical conclusion, I wonder how much deposit you would have to pay for the wood panels used in the construction of the manufacturer of the screws used.
[/QUOTE]

I have been told by one manufacturer that since they have no dealer in Poland I can buy direct from the factory. I do not suppose those sort of details would exist in that contract.

The Consumer Rights Act(I stand corrected) only exists in English Law.

The manufacturer is responsible for certain things, e.g. issue of CoC which a dealer cannot do. What do dealers' contracts say about those things? Does the dealer warrant that the COC is correct(which he is not competent to do) or does he absolve himself from responsibility. Can he do the latter under the CRA?

The divisions of responsibility are far from clear and may be different in other countries.

Geoff

 

[thebriars]

The exact same words that I use to describe the various shoddy and ever deteriating offerings from the Trigano stables.

Really! Over the years I have had 5 new caravans. Number 1 Swift, major damp repair after 1st year, write-off with damp 3 years later. Numbers 2 Bailey. Damp repair after one year, number 3 Trigano, kept for 5 years, no problems whatsoever. Number 4 Bailey Alutec, end of first year roof seal across roof failed, water literally poured through during thunderstorm, also had all the front furniture removed to soft out the bubbling and rippling GRP liner. Number 5 Elddis, lasted a week before it started falling apart. Serious problems with structure, never mind numerous other faults. Eventually rejected van.

Also had Trigano inflatable awning, outlasted both the last Bailey and the Elddis and after 5 years of regular use, still as good as new.

Current motorhome Benimar, absolutely nothing shoddy about it whatsoever, far better built than any of the British caravans I've had.

As for Dacia/BMW think you have got this wrong too.

 

[Bailey 15]

Well said
There are always

 

[thebriars]

I have been told by one manufacturer that since they have no dealer in Poland I can buy direct from the factory. I do not suppose those sort of details would exist in that contract.

The Consumer Rights Act(I stand corrected) only exists in English Law.

The manufacturer is responsible for certain things, e.g. issue of CoC which a dealer cannot do. What do dealers' contracts say about those things? Does the dealer warrant that the COC is correct(which he is not competent to do) or does he absolve himself from responsibility. Can he do the latter under the CRA?

The divisions of responsibility are far from clear and may be different in other countries.

Geoff

This happens to be Great Britain, you want to buy from abroad, then its buyer beware, though I believe the EU has something similar.

The dealer is responsible for supplying a CoC. Simple. Consumer Rights Act very clear again. Without a CoC the goods are not fit for purpose.

Responsibility in the UK totally clear. THE DEALER IS RESPONSIBLE.

When I rejected my last caravan, I took legal action against the dealer not the manufacturer.

 

[SpeedyDux]

With deposits why cannot they be made to the manufacturer? After all the dealer is only the Agent for the manufacturer as Principal, so one would be paying the deposit to the Principal.

I know sales legislation makes the position unclear since under the Sale of Goods Act the dealer is held responsible, but he is not the producer of the product.

Geoff

The dealer is probably not an agent of either the manufacturer or consumer. The dealer will have a distributorship type of contract under which the dealer buys MHs from the manufacturer and re-sells them on his own account. (Leaving aside the complexity of stocking finance.)

The only direct contract between the end customer and manufacturer would be manufacturer's warranties both from the base vehicle manufacturer and the converter. These stand-alone warranties are in addition to the customer's contractual rights (see T&Cs on the reverse of the Order form) and statutory rights vis-a-vis the dealer.

The customer does have legal rights and remedies against the dealer as regards latent defects in the MH for up to 6 years from the date of contract (much longer than typical warranty periods). Buyers tend to give up hope after the warranties expire, perhaps unaware that they still have valid rights and potential remedies against the dealer.

PS I agree with the post above by thebriars

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[Blue Knight]

Really! Over the years I have had 5 new caravans. Number 1 Swift, major damp repair after 1st year, write-off with damp 3 years later. Numbers 2 Bailey. Damp repair after one year, number 3 Trigano, kept for 5 years, no problems whatsoever. Number 4 Bailey Alutec, end of first year roof seal across roof failed, water literally poured through during thunderstorm, also had all the front furniture removed to soft out the bubbling and rippling GRP liner. Number 5 Elddis, lasted a week before it started falling apart. Serious problems with structure, never mind numerous other faults. Eventually rejected van.

Also had Trigano inflatable awning, outlasted both the last Bailey and the Elddis and after 5 years of regular use, still as good as new.

Current motorhome Benimar, absolutely nothing shoddy about it whatsoever, far better built than any of the British caravans I've had.

As for Dacia/BMW think you have got this wrong too.

View attachment 427506

Christ on a bike, your list of problems doesn't exactly instill any confidence in our fine range of British offerings. I best avoid them too.

 

[thebriars]

Christ on a bike, your list of problems doesn't exactly instill any confidence in our fine range of British offerings. I best avoid them too.

I notice you don't say on your info exactly what van you have except that its a Fiat. Oooooops! I see that Fiat are second from the bottom after BMW in terms of manufacturer's reliability.

 

[Blue Knight]

I notice you don't say on your info exactly what van you have except that its a Fiat. Oooooops! I see that Fiat are second from the bottom after BMW in terms of manufacturer's reliability.

Do keep up at the back!

 

[thebriars]

Do keep up at the back!

Oh the irony!

 

[Blue Knight]

Oh the irony!

View attachment 427512

You've lost me completely with that one. The first thing that comes up on my main page is the van description.......so heaven knows what your point is.....

Ah, wait, I know what it is:

You obviously have to win every time so well done you

You're a winner, you're the best. Your wife must be so proud.

........and here's one more for you champ


......and waits.....

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[Northernraider]

Really! Over the years I have had 5 new caravans. Number 1 Swift, major damp repair after 1st year, write-off with damp 3 years later. Numbers 2 Bailey. Damp repair after one year, number 3 Trigano, kept for 5 years, no problems whatsoever. Number 4 Bailey Alutec, end of first year roof seal across roof failed, water literally poured through during thunderstorm, also had all the front furniture removed to soft out the bubbling and rippling GRP liner. Number 5 Elddis, lasted a week before it started falling apart. Serious problems with structure, never mind numerous other faults. Eventually rejected van.

Also had Trigano inflatable awning, outlasted both the last Bailey and the Elddis and after 5 years of regular use, still as good as new.

Current motorhome Benimar, absolutely nothing shoddy about it whatsoever, far better built than any of the British caravans I've had.

As for Dacia/BMW think you have got this wrong too.

View attachment 427506

I'm guessing the trigano was a pcv and the others were coach-built s

 

[thebriars]

I'm guessing the trigano was a pcv and the others were coach-built s

Er no. Perhaps you should read my post again. It starts "Really! Over the years I have had 5 new caravans."

 

[thebriars]

You've lost me completely with that one. The first thing that comes up on my main page is the van description.......so heaven knows what your point is.....

Gosh do I have to trawl through all your personal details.

On the panel to the left of your post it says you have a Ducato Maxi PVC.

 

[Northernraider]

Er no. Perhaps you should read my post again. It starts "Really! Over the years I have had 5 new caravans."

Ok never mind you're obviously suffering from PMT or Something

It was just a simple question.

 

[nicholsong]

This happens to be Great Britain, you want to buy from abroad, then its buyer beware, though I believe the EU has something similar.

The dealer is responsible for supplying a CoC. Simple. Consumer Rights Act very clear again. Without a CoC the goods are not fit for purpose.

Responsibility in the UK totally clear. THE DEALER IS RESPONSIBLE.

When I rejected my last caravan, I took legal action against the dealer not the manufacturer.

So is the dealer responsible for the contents and accuracy of the CoC if there is a defect in it?

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[thebriars]

So is the dealer responsible for the contents and accuracy of the CoC if there is a defect in it?

Its up to the dealer to sort it out, just as its up to them to sort out any defects in the van itself. Its the dealer's responsibility to then sort it out with the manufacturer. If the advertising states that, say, the van has a 150bhp engine, and the CoC says it has a 120bhp engine, the CRA is quite clear, the goods have to be as described, i.e. as in the advertising. Its then up to the dealer to show the CoC is wrong, or to refund the full cost of the van if you have just bought it, or if you want, to accept a lower purchase price.

However, I've seen minor errors on the CoC for cars I've bought, and as such they are not worth worrying about usually.

 

[Lenny HB]

I've been in every PVC on the market today

What do you think of Font Vendome?

 

[dodfloss]

Oooh no! The Sale of Goods Act was replaced 5 years ago by the Consumer Rights Act. When one buys a motorhome, one signs a contract with the dealer, and the CRA is quite clear, the dealer is totally responsible not whoever is the producer of the product.

Following your line of thought, for a motorhome, one would have to pay deposits to the manufacturer of the vehicle chassis, each of the manufacturers whose appliances are fitted in the van, as well as the motorhome manufacturer. Taking that to its logical conclusion, I wonder how much deposit you would have to pay for the wood panels used in the construction of the manufacturer of the screws used.

Thanks the briars, very informative, put deposit on new van in July , good to know who is responsible.

 

[thebriars]

Thanks the briars, very informative, put deposit on new van in July , good to know who is responsible.

Go on line and get the actual act. Its written in very clear English and sets out all your rights.

 

[dodfloss]

Thanks ,

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