Nasty review on yell.com

[olley]

Take the stupid cow to Court:thumb:

My experience of the law: In about 1990 we rented a small part of a large building for storage, the landlord sold the building for redevelopment and denied we had a lease, I paid £25 for an hours free legal advice, which was, can you afford to lose? No, then forget it.

A builder owed us £10,000 for a kitchen and bedroom we supplied and fitted to a new build, he did a phoenix, we got a charge on the house, the building society offered us £1500 to take it off, or they would go to court and get removed. My solicitor charged me £1500 for what he did.

My experience for what its worth is that the law is only to give solicitors a living, and the rich, for us plebs, forget it. Unless of course you are Cicero reincarnated.

Ian

 

[Chris]

My experience of the law: In about 1990 we rented a small part of a large building for storage, the landlord sold the building for redevelopment and denied we had a lease, I paid £25 for an hours free legal advice, which was, can you afford to lose? No, then forget it.

A builder owed us £10,000 for a kitchen and bedroom we supplied and fitted to a new build, he did a phoenix, we got a charge on the house, the building society offered us £1500 to take it off, or they would go to court and get removed. My solicitor charged me £1500 for what he did.

My experience for what its worth is that the law is only to give solicitors a living, and the rich, for us plebs, forget it. Unless of course you are Cicero reincarnated.

Ian

Yes but she only owes £75. Take her to court yourself. It's a small claim so there is no risk of incurring any legal costs. No need for lawyers, the court will help you fill out the forms.

Sorry you have such a low opinion of solicitors.

The secret is to pick the right one for the job you want doing. It's horses for courses. No solicitor can be an expert in every field of law.

I suggest any Funster with a problem rings the Law Society and ask them to recommend a firm with expertise in your particular problem in your area.

 

[Chris]

My experience of the law: In about 1990 we rented a small part of a large building for storage, the landlord sold the building for redevelopment and denied we had a lease, I paid £25 for an hours free legal advice, which was, can you afford to lose? No, then forget it.
.

Ian

Which is why I have recommended before that Funsters add legal expenses insurance when they renew their home and contents insurance. it costs about £20 per year (sometimes its free).

It's a no brainer - you never know when you might need it.

I have got it:thumb:

 

[ShiftZZ]

So are we suggesting that we go and give a business a good review even if we have not used their service? and prey tell me/us how that is going to make it better?

Yes I agree if there is a bad review then the owner of that company should be able to challenge that review, the review should be 'suspended' and the reviewer contacted and given say 28 days to respond. If there is no reply then remove the bad review.

I shall be honest here, I have posted bad reviews of businesses, based on my opinion, I have also posted good reviews, so I am at least honest about it.

My feeling is that reviews/complaints should be treated as an asset and used to your own advantage.

Consider the following. Say that you own a company and you employ staff who are not very good, you either find out from complaints or a review, at least you have a chance to put it right.

How many times have Funsters slagged of a particular MH dealer?
Are they offered a right of reply?
Are they able to have the posting removed?

 

[Jim]

Reviews are extremely important in the buying process. The way a company deals with a bad review can turn it into a strong positive. We all know there are people that will complain about anything and everything and if those reviews are not present and there are no bad or indifferent reviews then this will weaken the good ones.

How many times have Funsters slagged of a particular MH dealer?
Are they offered a right of reply?
Are they able to have the posting removed?

If something bad is reported, we always offer dealers a right to reply, some of those replies have been very enlightening. Yes I have removed posts, lots of posts, at dealers requests. I'm not interested in this becoming a consumer style forum. Only refused once, but that was more to do with the way I was asked. That company has to put up with a very negative headline returned in search engine results ahead of their own. The last solicitors letter was 6 months ago so they may have given up. :fingers crossed:

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[ukbill]

this is the problem with review sites i use trip advisor and always leave a review based on the truth but some people will leave a bad review saying there was a small stain somewhere or that they had to wait 5 mins at the bar these are the people who anyone reading reviews should totally ignore those people really need to get a life

 

[ShiftZZ]

this is the problem with review sites i use trip advisor and always leave a review based on the truth but some people will leave a bad review saying there was a small stain somewhere or that they had to wait 5 mins at the bar these are the people who anyone reading reviews should totally ignore those people really need to get a life

Agree with you 100%, I have seen the same, its usually a Yank who complained that there was no AC in his hotel room in Reykjavik in October or something silly.

We can all see through that and thats not an issue.

But it is right to correctly review a company/individual whatever if the service you have received is bad.
Last week, I was in North Wales and the light came on my dashboard, I rang the dealer and they said come in and we will sort it out..
Got there they had the car I went for a walk with my mother, they rang me diagnosed a faulty relay, they quoted £126, I agreed for them to continue. They did not have the part in stock, they would do the following day.
The next day turned up, they fixed it and then game me a bill for £240, I challenged it, they had made a mistake with the cost of the spare and then added £40+ diagnostic charge.
To cut a long story short I had to get to the Director, he rang me back, had asked the staff what was said, listened to the telephone calls and agreed to sort it out.
What he said was, they were a new franchise and cant afford bad publicity.

So a bad feeling has changed into a good feeling and ending up with a positive review.

 

[Billy23]

This thread has shown the problems on having a website with a review section on it. I have several websites that deal with accommodation, B&B and self-catering, when I was constructing the sites I had to think long and hard as to whether to place such a section into the site. In the end I came down on not to have a review section because “Beauty is in the eye of the beholder”, in other words I could go to a B&B and come away very unhappy but you would go and thoroughly enjoy.
Also of course many of the people using the accommodation/ campsites would also belong to specialist forums and that maybe the place to find or ask the question about suitable sites/ accommodation in a particular area/country before you ventured out – I have indeed seen such requests on this forum- so I decided NOT to have a review system on my sites.
Just my opinion, I am sure that others could put forward the opposite view.

 

[Chris]

This thread has shown the problems on having a website with a review section on it. I have several websites that deal with accommodation, B&B and self-catering, when I was constructing the sites I had to think long and hard as to whether to place such a section into the site. In the end I came down on not to have a review section because “Beauty is in the eye of the beholder”, in other words I could go to a B&B and come away very unhappy but you would go and thoroughly enjoy.
Also of course many of the people using the accommodation/ campsites would also belong to specialist forums and that maybe the place to find or ask the question about suitable sites/ accommodation in a particular area/country before you ventured out – I have indeed seen such requests on this forum- so I decided NOT to have a review system on my sites.
Just my opinion, I am sure that others could put forward the opposite view.

I have the same conundrum at work.

Do we send out client satisfaction surveys when the work is completed?

On the one hand it makes sense but if someone expresses dissatisfaction it becomes a " complaint" and our bleeding complaints procedure kicks in. Mountains are quickly made of mole hills.

And I am the complaints handling bod:Sad:

 

[Linda and Steph]

What sort of idiot goes to a hairdressers 3 times for a bad haircut?

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[ShiftZZ]

I have the same conundrum at work.

Do we send out client satisfaction surveys when the work is completed?

On the one hand it makes sense but if someone expresses dissatisfaction it becomes a " complaint" and our bleeding complaints procedure kicks in.[HI] Mountains are quickly made of mole hills.[/HI]
And I am the complaints handling bod:Sad:

And that ladies and gentlemen is what the Legal profession was built on.

 

[Chris]

And that ladies and gentlemen is what the Legal profession was built on.

Shiftzz if you listened to some of the idiots who ring me to complain Mr Jones next door has "stolen" 10 centimetres of his land you would understand what we have to deal with. you tell them it's not worth it, that it will cost thousands etc. However it becomes a matter of principle to the extent that people are willing to risk everything for nothing.

As the saying goes - You can lead a horse to water....

 

[steveclecy]

I have found this an interesting thread to read. As a consumer I do tend to read reviews and they may well influence me. However I heard "somewhere" that when people have a good experience they tell one or two and when they have a bad one they tell 9 or 10. I use that when evaluating and therefore will discount a bad review sometimes as sour grapes.

But to hear the view of the provider is interesting.

Steve

 

[scotjimland]

I think reviews are extremely helpful provided there is a good sample to give a balanced view.. you can't read one review and make any kind of judgement ..

I also give plenty of reviews for both products and services, and always try to be pragmatic, accurate and balanced.. If a product/service is dire I will say so and conversely if it is good will praise it .. with my reasons for saying so.

I certainly would NOT tell lies on a review just to big up a friend, in this case I gave an honest appraisal....

 

[ShiftZZ]

Shiftzz if you listened to some of the idiots who ring me to complain Mr Jones next door has "stolen" 10 centimetres of his land you would understand what we have to deal with. you tell them it's not worth it, that it will cost thousands etc. However it becomes a matter of principle to the extent that people are willing to risk everything for nothing.

As the saying goes - You can lead a horse to water....

Indeed by learned friend. By nature humans are defencive of their property, the Welsh uprising was started about land dispute with the adulterer and land thief Baron Grey de Ruthyn against our noble Owain Glyndwr.

Hang on Treacle, Owain Glyndwr was a lawyer, sent to London to study law at the Inns of Court.
Are you the reincarnation of the Noble Owain Glyndwr?

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[Jim]

Trip Advisor reviews in particular are a joke. There are numerous occassions where owners of one business are caught slating another. See this one. Once crap like this is out there its hard to get it back.

.

 

[olley]

Yes but she only owes £75. Take her to court yourself. It's a small claim so there is no risk of incurring any legal costs. No need for lawyers, the court will help you fill out the forms.

That's not true, I think it costs around £20 or more to file the claim, and even if she doesn't contest it and I win what then? Spend money sending a bailiff in? Just so she can tell him to "f" off? And if she does contest it and I have to attend, she says the hair cut was crap, what then?

Either way I lose time and money, with zero chance of getting my money, so why bother; spite? Spite don't pay the rent.

Ian

 

[Chris]

That's not true, I think it costs around £20 or more to file the claim, and even if she doesn't contest it and I win what then? Spend money sending a bailiff in? Just so she can tell him to "f" off? And if she does contest it and I have to attend, she says the hair cut was crap, what then?

Either way I lose time and money, with zero chance of getting my money, so why bother; spite? Spite don't pay the rent.

Ian

It's up to you isn't it.

if she isn't worth suing then of course don't bother. But if she isn't worth suing why was she worth a £70 cut in the first place?

As for her alleging bad colour or whatever, if you have a witness who says she went back for her purse and she months on says it was a bad job, who do you think the judge will believe?

I was only suggesting you make a stand. Spite doesn't pay the rent but nor do customers who don't pay.