More grief about appalling DVLA

[Nigel P]

A lot must depend on the particular amount of personal input required to process stuff. I had a reminder on Thursday that my tacho card was due for renewal in September and I could renew online. Renewed online Thursday evening, card arrived Saturday morning. Probably a fairly simple automated system of sticking my driving licence photo on a new card with a new expiry date. The departments dealing with paper forms would appear not to be quite so successful.

 

[joe and sue]

A lot must depend on the particular amount of personal input required to process stuff. I had a reminder on Thursday that my tacho card was due for renewal in September and I could renew online. Renewed online Thursday evening, card arrived Saturday morning. Probably a fairly simple automated system of sticking my driving licence photo on a new card with a new expiry date. The departments dealing with paper forms would appear not to be quite so successful.

Yes all the automated systems work fine, anything that still requires any sort of human input is screwed.
Answer: Get rid of all the human input systems, simples !!

 

[acropolis22]

Try renewing licence at 70 with C1, No chance

Experience seems to vary. I did it in December. Took around 10 days to come back.

 

[Ivory55]

A lot must depend on the particular amount of personal input required to process stuff. I had a reminder on Thursday that my tacho card was due for renewal in September and I could renew online. Renewed online Thursday evening, card arrived Saturday morning. Probably a fairly simple automated system of sticking my driving licence photo on a new card with a new expiry date. The departments dealing with paper forms would appear not to be quite so successful.

Yes it’s when drivers have heart or diabetes problems, they seem to be over a year before it’s sorted.

 

[emjaiuk]

Ignoring hearsay, does anyone know the specific grievances at Swansea which have caused industrial action?

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[Coastal Cruiser.]

Ignoring hearsay, does anyone know the specific grievances at Swansea which have caused industrial action?

Verbal and media abuse by a disgruntled Morelo owner apparently

 

[joe and sue]

Ignoring hearsay, does anyone know the specific grievances at Swansea which have caused industrial action?

AS far a i can make out, they think that they were exposed to the risk of getting Covid, and think that they are a special case.
They need to consider the following:
NHS Staff
Police
Fire Service
Shop workers
Delivery drivers
Food processing workers
all maintenance staff for the above
Plus numerous others i guess.
All of whom have been exposed to the virus but have worked through it
This is a global problem, and we are all in it together, and need to pull together to get out of it,
DVLA "workers" and i use the word loosely, need to think hard about this

 

[Ivory55]

AS far a i can make out, they think that they were exposed to the risk of getting Covid, and think that they are a special case.
They need to consider the following:
NHS Staff
Police
Fire Service
Shop workers
Delivery drivers
Food processing workers
all maintenance staff for the above
Plus numerous others i guess.
All of whom have been exposed to the virus but have worked through it
This is a global problem, and we are all in it together, and need to pull together to get out of it,
DVLA "workers" and i use the word loosely, need to think hard about this

There is no us and we are all in this together. It’s been said so many times before nobody believes or taking notice, it’s every man for themselves nowadays. You get nothing for coming 2nd.

 

[Pusscat]

AS far a i can make out, they think that they were exposed to the risk of getting Covid, and think that they are a special case.
They need to consider the following:
NHS Staff
Police
Fire Service
Shop workers
Delivery drivers
Food processing workers
all maintenance staff for the above
Plus numerous others i guess.
All of whom have been exposed to the virus but have worked through it
This is a global problem, and we are all in it together, and need to pull together to get out of it,
DVLA "workers" and i use the word loosely, need to think hard about this

I did read something about that…the Dvla offices were reported such that proper spacing required to prevent Covid transmission wasn’t possible, complaints were being made, no one was listening and loads , not just a handful, of the staff were becoming infected. That was before vaccination started I think. Not a nice situation to be in.

i’m not sure, if that is true, that they think they are a special case, merely wives, husbands with families basically getting very little support from work to prevent them, loved ones or even dare I say it, us becoming infected due what appears to be an intransigent management.

Our office was packed. Everyone close to each other. Old building, narrow corridors etc. Since Covid the office is closed, people working from home, our lab that normally has 8 or so working it is limited to 2 people on a rotating basis.

also, ‘DVLA “workers”’ is a little harsh. Work ethics and the way the front line shows to us public is usually a reflection on management . Yes, I get peed off with the occasional bad conversation on the phone but sometimes it‘s a symptom of something a little deeper.

 

[joe and sue]

I did read something about that…the Dvla offices were reported such that proper spacing required to prevent Covid transmission wasn’t possible, complaints were being made, no one was listening and loads , not just a handful, of the staff were becoming infected. That was before vaccination started I think. Not a nice situation to be in.

i’m not sure, if that is true, that they think they are a special case, merely wives, husbands with families basically getting very little support from work to prevent them, loved ones or even dare I say it, us becoming infected due what appears to be an intransigent management.

Our office was packed. Everyone close to each other. Old building, narrow corridors etc. Since Covid the office is closed, people working from home, our lab that normally has 8 or so working it is limited to 2 people on a rotating basis.

also, ‘DVLA “workers”’ is a little harsh. Work ethics and the way the front line shows to us public is usually a reflection on management . Yes, I get peed off with the occasional bad conversation on the phone but sometimes it‘s a symptom of something a little deeper.

My frustration is "something deeper" my age 70 plus C1 has now been in the system for 17 weeks, 19 if you count the 2 weeks it took for them to send me the D2/D4 forms.
No answers to emails, web-chat no use at all , no answers to letters or complaints, had 1 phone call after trying for 4 hours and then holding for over an hour once connected, only to be told that they have a backlog!!
So i rest my case, and i guess i am not alone in this!!

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[Puddleduck]

Have you tried going through the DVLA complaints procedure, it took me 3 months to get to the stage of being able to take it up with local MP.
The final stage of the complaints procedure is to go to an independent review of the complaint, who can only comment on any problem and can't make the DVLA do anything about it.

Yes I have. I got so frustrated that I sent a 7 day letter (tracked and saying I expected a response within 7 days or I would take things further). Needless to say I did not hear back and added the impossible complaints procedure to my original issue. The Ombudsman took up my case (my MP had to be guided through the procedure with the Ombudsman as he didn't have a clue the service even existed) and it was solved within a week. I don't know if the other issues were taken further - I suspect not.