Maxview roam (1 Viewer)

[Dollysjg]

Hi guys after the breakdown of my satellite system I decided not to spend over a grand on repairs and after a lot of recomendations purchased a maxview roam.
Fitted it in less than 2 hours then setting up .......after 3 days and multiple resets etc still no Netflix on my tv with amazon stick in fact nothing, it keeps saying no Internet connection and poor WiFi connection etc even though I have at least 4 or5 lights on

Please please can someone tell me what im doing wrong something simple I should think

Thanks in advance

 

[Bessy765]

https://www.farnell.com/datasheets/3938064.pdf

 

[Anthony OysterTech]

Hi guys after the breakdown of my satellite system I decided not to spend over a grand on repairs and after a lot of recomendations purchased a maxview roam.
Fitted it in less than 2 hours then setting up .......after 3 days and multiple resets etc still no Netflix on my tv with amazon stick in fact nothing, it keeps saying no Internet connection and poor WiFi connection etc even though I have at least 4 or5 lights on

Please please can someone tell me what im doing wrong something simple I should think

Thanks in advance

Dollysjg Not sure if this could be an issue (we don't deal specifically with the Maxview equipment) however the roof units for these wifi systems require line of sight to the nearest mast so it's always best to mount the roof units away from air con units or solar panels and Heki lights etc. If the mast is in a direction that's even just partially blocked then you will experience connection issues. Other than that Lee Rasberry should be able to offer more help.

 

[Manic]

Is the APN correct for your network

 

[10tenmen]

What sim are you using as you have to enter the Apn settings. If using the app it’s straightforward

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[Dollysjg]

Thanks for your comments guys all very helpful and I shall be trying all
Cheers

 

[Lee Rasberry]

Hi Dollysjg , please get in touch with our support team on

Email: support@maxview.co.uk
Phone: +44 (0)1553 811000
Whatsapp: +44 7745 5854

Or if out of hours you can check our guide page for the Roam: https://maxview.co.uk/maxview-roam-not-working-problems/

Sounds like it could be an APN issue, so our team can talk you through a fix.

Regards,
Lee

Thanks Anthony OysterTech for the tag.