Lite bike lock in production- may be of interest

I know its only mid Feb but has anyone had delivery yet?I ordered mine when this thread started.
 
Give them a chance! This is what it says on their site:

Pre-ordering terms and conditions
By pre-ordering, you agree to pay for the product(s) now but accept delivery at a later date. We are currently working hard to ship pre-orders in February 2016. We will advise you of any changes to this schedule. The payment of any customs duty/import tax is the responsibility of the customer.​
 
sallylillian said:
I know its only mid Feb but has anyone had delivery yet?I ordered mine when this thread started.
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Not sure when they are due now, we are away till easter now so have asked them to hold my order anyway.
LC

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I emailed them before ordering as we're away at the moment and they suggested that delivery would most likely be after 20th Feb.
 
Emailed them a week ago chasing my order - no reply
Their website now says that pre orders may be delivered in March
Me smells a rat!
 
Interesting, when I placed this order in January their web site stated that pre orders would be delivered in February, now they have miraculously changed it to March!! What is even more galling is that they state that if this is not the case purchasers will be notified, yet they have changed from Feb to March and not had the courtesy to advise me! I will give them 2 weeks to deliver if that does not happen I shall apply to PayPal for a refund.
 
sallylillian said:
Interesting, when I placed this order in January their web site stated that pre orders would be delivered in February, now they have miraculously changed it to March!! What is even more galling is that they state that if this is not the case purchasers will be notified, yet they have changed from Feb to March and not had the courtesy to advise me! I will give them 2 weeks to deliver if that does not happen I shall apply to PayPal for a refund.
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I'm going to give them until the end of March, however I'm mindful that PayPal allows 180 days to begin a claim
These guys have been pretty amateurish in the way they have communicated, at least I would have expected a post on their blog if there had been a delay - keeping people informed costs nothing

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I've just sent Matt at Litelok an email suggestion he comes on here to explain what's going on - I don't for one minute think there's anything underhand going on ... I assume it's simply a delay in the supply chain (no pun intended!).
 
Minxy Girl said:
I've just sent Matt at Litelok an email suggestion he comes on here to explain what's going on - I don't for one minute think there's anything underhand going on ... I assume it's simply a delay in the supply chain (no pun intended!).
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That's no excuse for ignoring customers emails
 
Well!!!!! just received an email from Neil at Litelok telling me that the first delivery to them had just arrived so those that have ordered should be getting their goods pretty soon :cycle:(y)

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I have lost 2 stone so happy to carry my heavy secure chain and D lock!lol:)
 
... all it needed was a little 'nudge' from me to Matt at Litelok and hey-presto he's emailed you lot ... (y)
 
We haven't received them yet, and will apply for a refund via PayPal if goods not received by end of March
 
I emailed them about a week ago asking for an update. They emailed me back pretty much straightaway explaining that they had been let down with a critical part hence the delay. They've now received the part, completed assembly and started shipping. I'm happy with that.

The first orders to be fulfilled will be to their initial KickStarter backers. That is perfectly reasonable and again I have no issues with it at all.

You have to accept a non specified shipping date and accept delays when you pre order a product like this, especially a crowd funded one.
 
NickNic said:
You have to accept a non specified shipping date and accept delays when you pre order a product like this, especially a crowd funded one.
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Its funny how some people will accept months and months of delays for a motorhome but are not so willing to do so when its for something like this ...

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Minxy Girl said:
Its funny how some people will accept months and months of delays for a motorhome but are not so willing to do so when its for something like this ...
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I imagine it could be longer than that for their original KickStarter backers.
 
NickNic said:
I imagine it could be longer than that for their original KickStarter backers.
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I'm on about people who are buying stuff rather than 'backers' ... they'll wait for months for a new mh and just 'accept' it when it gets pushed back month after month ... but a short delay for a new product seems to have got some hot and bothered!:D
 
It did say when we ordered that it was a pre order and subject to delay. My order number is in the mid 1600s so if they're using a simple numerical system I don't expect mine to be in any of the early batches.
 
When I ordered mine at the end of January the expected date of delivery was February
Only in March did Litelok come clean and admit that they had only just begun production.
They are still quoting March delivery if you order today - is this giving customers realistic expectations?
In my opinion No it is not
I expect that when they took full payment from me in January that the we're fully aware that they would not meet the original delivery date if February

For me it's all about giving customers realistic expectations, and keeping people informed if things go wrong
I believe they failed on both accounts and continue to take orders that they can never hope to meet within their own timescales
It's a case of over promising and under delivering, the trademark off a amateurs.
We've had similar types as suppliers in our own business and always end up dropping them in the end
Sad really as it costs nothing to give customers realistic expectations
 
Robert Clark said:
When I ordered mine at the end of January the expected date of delivery was February
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Perhaps you didn't read the web page properly? When I placed my order it was made abundantly clear that the February delivery date was only an estimate and was liable to change subject to production being completed on time. I seem to remember having to tick a box agreeing to this.

Remember this is a brand new product being assembled from scratch. They aren't just waiting on more stock arriving from somewhere for an existing product.

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