As some of you will know, Alan recently had problems with his KS energy battery, and in particular the app showing 60 odd percent one minute then battery went flat the next and vice versa. Alan sent it back to KS energy for the battery to be tested. Its just been tested and below is his reply. I'm not sure if the bluetooth function is listed in the small print on warranty but I thought you should all know its only covered for 1 year. KS energy certainly don't put that in their sales info.
Hello Alan
The technician has completed a Full diagnostic inspection test on your battery with the following results;
Your battery is working fine and correctly with good capacity.
The issue is with the Bluetooth software inside which is corrupt.
The Bluetooth is only covered under warranty for one year and to replace would cost you £150 + vat
Alternatively, you could fit the Victron Smart Shunt or the BMV712 either one will help measure the correct
State of charge within the battery.
Hello Alan
The technician has completed a Full diagnostic inspection test on your battery with the following results;
Your battery is working fine and correctly with good capacity.
The issue is with the Bluetooth software inside which is corrupt.
The Bluetooth is only covered under warranty for one year and to replace would cost you £150 + vat
Alternatively, you could fit the Victron Smart Shunt or the BMV712 either one will help measure the correct
State of charge within the battery.