- Jul 5, 2013
- 12,033
- 14,327
- Funster No
- 26,797
- MH
- A class
- Exp
- Since 2013
In my experience they are good with things that do not involve any human interaction. So automatic on line activities work well and the computer spits out the new whatsit to be sent and it is. It is when the people get involved that the mistakes are made and things get lost.A couple months ago my mates wife applied online for the year extension (before they started doing it automatically) new licence came in about a week but C1 missing. She phoned them they said put in a new application in the post with a covering letter. So she though might as well get a full 3 year one, got a D2 from the post office & had a medical sent it off. Just over a week a got a new licence.
So on rare occasions, DVLA can get things sorted but from my experience with them you can't rely on them it's pot luck.