How to contact Fiat Warranty

[LostInSpace]

I am hoping that somebody can help me contact Fiat Warranty

Not Camper Assist - they are just a recovery service.

 

[Pausim]

No at all. Read my post. Green Flag did a brilliant job of getting the dead motorhome back to my house.

Apologies.

 

[LostInSpace]

so I'm afraid the op is going to have a long wait for fiat to do anything.

It has aleady been a long wait.

 

[LostInSpace]

Why not just take it back

It is dead. I can not take anywhere.

 

[Bolti]

It is dead. I can not take anywhere.

If you ring fiat assist they will take your van to a garage that can carry out the repair.
It will greatly help matters if you ring around your local Fiat garages to find out if they have space in the workshop.

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[LostInSpace]

Of course. We all know the theories. The reality is not so good.

 

[chaser]

Of course. We all know the theories. The reality is not so good.

Any chance of a bit of history to this saga?

 

[Lenny HB]

What is it with these fiats? Just lately it seems we have a new one broken down every other day, I'm sure it never used to be as bad as this.
And it's nearly always new ones.

Until recently with the shortage of Ducato's, around 75% of Motorhomes have been built on Ducato so there is bound to be more problems with them compared to other chassis.

 

[chaser]

Until recently with the shortage of Ducato's, around 75% of Motorhomes have been built on Ducato so there is bound to be more problems with them compared to other chassis.

I understand that but there does seem to be a lot of them going wrong lately.

 

[gus-lopez]

We know a good "Fiat Garage". But because they are good they are booked up way into the future.

Ring Italy . 3 days have been wasted on here.

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[PeterCarole29]

What is it with these fiats? Just lately it seems we have a new one broken down every other day, I'm sure it never used to be as bad as this.
And it's nearly always new ones.

I have noticed both councils and ambulance services are now getting new Renault masters in several areas instead of Fiats

 

[W.Renrut]

I am hoping that somebody can help me contact Fiat Warranty

Not Camper Assist - they are just a recovery service.

Hi LostInSpace - did you ever get this resolved as in a contact tel’ number for Fiat warranty ?
We have a brand new Fiat based Ducato Wildax that broke down outside Bedford with barely 1400 miles on the clock. We were efficiently retrieved to the Fiat Professional service centre in Bedford (UK Truck & Plant) and the vehicle has been there for the past 6 weeks.
From my conversations with them and the Fiat Customer Care hub in Europe somewhere they have to contact the Fiat Warranty Team before carrying out work on the vehicle and fitting relevant Fiat authorised parts, a procedure I can understand. However it appears to take weeks for that to happen and they can only contact the Warranty Team through the Fiat authorised portal, ie no phone contact is possible.
This looks to me like an organisation hiding behind a ‘procedure’ to avoid contact with the people who have purchased their product.
Did you make any progress on it with your vehicle ??
Thanks

 

[kingmid]

I have posted about this elsewhere, but our problems are not dissimilar. We broke down 7 weeks ago in Northern Ireland on holiday when the power steering failed on our Sept 22 Ducato. We were taken to a Fiat Professional garage in Belfast and they diagnosed the problem and parts needed a day later. We had to hire a car to return home.

We are still waiting for the parts from Fiat to repair the vehicle. Despite countless calls and emails to Fiat Customer Service and the promise of delivery dates the van remains undriveable at the garage.

There is always a reason the parts have not been delivered and profuse apologies, but no progress. The garage have booked workshop space several times only to cancel it when the parts have not arrived. We don’t really know where to turn next so have sent a complaint to Fiat recorded delivery today.

 

[W.Renrut]

I have posted about this elsewhere, but our problems are not dissimilar. We broke down 7 weeks ago in Northern Ireland on holiday when the power steering failed on our Sept 22 Ducato. We were taken to a Fiat Professional garage in Belfast and they diagnosed the problem and parts needed a day later. We had to hire a car to return home.

We are still waiting for the parts from Fiat to repair the vehicle. Despite countless calls and emails to Fiat Customer Service and the promise of delivery dates the van remains undriveable at the garage.

There is always a reason the parts have not been delivered and profuse apologies, but no progress. The garage have booked workshop space several times only to cancel it when the parts have not arrived. We don’t really know where to turn next so have sent a complaint to Fiat recorded delivery today.

Hi Kingmid - Thanks for your post and out of curiosity did you get many responses to your other posts, I’m guessing they were on other sites ?
I’m thinking that there is possibly a very BIG problem here that is being hidden. Fiats operating procedure - ie keeping contact to the Warranty Team deliberately hidden - means that it is very difficult to get an answer to anything and get them to honour their Warranty.
I’m guessing that as you have sent them a communication via recorded delivery you are possibly looking at the ins and outs of possibly seeking a legally based redress, what is the point of a warranty if it is not fulfilled. I complained to the Fiat Customer Care team via their portal but here is a quote from their response:
“Additionally, I would like to highlight the following fact once again: we, as the customer care team, do not have direct communication with the warranty team. This is why I need additional assistance from the retailer.” - basically they have no clout, they appear to be able to just call the people in Bedford and ask them to contact the Warranty Team, like I’m not already doing that !
I was in Bedford recently collecting items from the van which was parked up with about 12 other Fiat motorhomes all waiting for parts to fix them. I should add that the Bedford centre has been very dilligent, professional and courteous but to no avail and are just as frustrated by Fiat as we are as they have vehicles to fix and thus fees to earn.
I approached my local Fiat centre in Exeter with a view to getting the van transported to a local centre where I could more easily keep an eye on it but was told that it wouldn’t make any difference as he had 30 odd vehicles in his compound all waiting for parts from the Warranty team to fix them.
Did you get many other similar responses to your post ? - possibly we need to make our predicament much more visible and with a large number of unhappy customers to get a meaningful response from Fiat, what do you think ?
Thanks.

 

[LostInSpace]

Hi LostInSpace - did you ever get this resolved as in a contact tel’ number for Fiat warranty ?

No.

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[kingmid]

There were also several vans in the dealership where our van was taken, obviously I don’t know why, but possibly waiting for parts. I did have a chat with our local Fiat Professional garage who were not surprised about the delay suggesting they has similar problems with Peugeot too.

The concern for us is that Fiat Customer Services appear completely unable to say where an order is up to.

 

[W.Renrut]

There were also several vans in the dealership where our van was taken, obviously I don’t know why, but possibly waiting for parts. I did have a chat with our local Fiat Professional garage who were not surprised about the delay suggesting they has similar problems with Peugeot too.

The concern for us is that Fiat Customer Services appear completely unable to say where an order is up to.

Interesting. Peugeot are part of the same group, from what I have read Fiat, Peugeot, Citroen and a host of other global automotive brands are all part of a holding company called Stellantis.
It looks like the Customer Care Team are simply there as a marketing exercise to help in the initial sale of the product, I’ve had numerous conversations with them and they have always been very polite and apologetic but they have no ability to actually do anything or have any functionality to actually resolve issues and ensure a vehicle under warranty actually gets fixed.