How to contact Fiat Warranty

[LostInSpace]

I am hoping that somebody can help me contact Fiat Warranty

Not Camper Assist - they are just a recovery service.

 

[Pausim]

When I had a warranty query I got the answer from Camper Assist, a very helpful person in Italy pulled up the information I needed. She also referred another question to one of their technical people. Failing this I would do it via a Fiat Professional garage because they have access to the Fiat system.

 

[Newfie]

Try logging into your account if you have one

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owners.mopar.eu

 

[LostInSpace]

Try logging into your account if you have one

Thanks for that suggestion. But I don't have an account.

Failing this I would do it via a Fiat Professional garage because they have access to the Fiat system.

Thanks for that suggestion also. But, it is a Fiat Professional garage which is the cause of my current problem.

 

[Bolti]

Ring Italy. They speak perfect English and are very helpful. I had trouble trying to convince RAC that I was covered for breakdown. One phone call to Italy oiled the wheels. Ring the Fiat assist number but go to the very end " any other country" this puts you in touch with Italy.

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[Pausim]

Thanks for that suggestion also. But, it is a Fiat Professional garage which is the cause of my current problem.

Perhaps others have had similar problems and could help with how they resolved them. What is the nature of your problem?

 

[LostInSpace]

The nature of the problem is the vehicle is basically dead.

Not pleasant when the start stop leaves the vehicle stopped in lane 2 of a busy motorway. Green Flag were brilliant getting us home

Six months old from new and it will not start. It just shows loads of errors when the ignition is turned on.

Fiat Camper Assist took it to a Fiat Professional outfit who are now just stalling. They had it dumped on them without notice.

I thought about just having it taken back to the dealer, but on hearing how much that would cost the idea is on hold.

Phone calls to Italy are expensive, as are calls to a UK number we were given. One call cost £20, although we were given a non-premium number when we asked.

The Fiat warrany on a new Hymer is not proving to be what we expected. With hindsight, I would not have purchased a new Hymer.

 

[Pausim]

The nature of the problem is the vehicle is basically dead.

Not pleasant when the start stop leaves the vehicle stopped in lane 2 of a busy motorway. Green Flag were brilliant getting us home

Six months old from new and it will not start. It just shows loads of errors when the ignition is turned on.

Fiat Camper Assist took it to a Fiat Professional outfit who are now just stalling. They had it dumped on them without notice.

I thought about just having it taken back to the dealer, but on hearing how much that would cost the idea is on hold.

Phone calls to Italy are expensive, as are calls to a UK number we were given. One call cost £20, although we were given a non-premium number when we asked.

The Fiat warrany on a new Hymer is not proving to be what we expected. With hindsight, I would not have purchased a new Hymer.

I understand your frustration, the Fiat Professional they dumped you on doesn’t sound very professional. Some Fiat Professional garages are small operations attached to a specific dealer and they are not really set up to handle more than the vans sold by the dealership.

When I was recovered by Camper Assist last year they asked me where I wanted the motorhome taken and I chose Adams Morey in Portsmouth. This was from Norfolk, there were several nearer Fiat Professionals but they were happy to pay for the longer journey. I spoke to the garage before having the motorhome taken to them. I have had a number of phone conversations with Camper Assist in Italy and not been charged for any of the calls. The roadside bit was handled by the RAC not Green Flag, perhaps they have changed their UK recovery agent.

I hope you get the problem solved soon. I would get Camper Assist to put pressure on the garage and if necessary ask them to move the motorhome to another Fiat Professional with the capacity to do the work.

 

[Lenny HB]

The Fiat warrany on a new Hymer is not proving to be what we expected. With hindsight, I would not have purchased a new Hymer.

I don't see what that has to do with Hymer.

 

[LostInSpace]

It is all to do with where the buck stops.

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[meanders]

We had problems that Fiat professional couldn't fix. I rang camper assist, explained the issue, they escalated to tech support. Within the hour, phone call from the garage asking me why I had escalated, saying they had received a call from Italy saying that should replace something, but their own engineer said it would make no difference. Guess what, it fixed the problem.

 

[Speve]

It is all to do with where the buck stops.

Where abouts are you based in the country I’m sure someone will know a good Fiat Garage

 

[Speve]

Here’s a page with numbers to call.

 

[chaser]

The nature of the problem is the vehicle is basically dead.

Not pleasant when the start stop leaves the vehicle stopped in lane 2 of a busy motorway. Green Flag were brilliant getting us home

Six months old from new and it will not start. It just shows loads of errors when the ignition is turned on.

Fiat Camper Assist took it to a Fiat Professional outfit who are now just stalling. They had it dumped on them without notice.

I thought about just having it taken back to the dealer, but on hearing how much that would cost the idea is on hold.

Phone calls to Italy are expensive, as are calls to a UK number we were given. One call cost £20, although we were given a non-premium number when we asked.

The Fiat warrany on a new Hymer is not proving to be what we expected. With hindsight, I would not have purchased a new Hymer.

Surely if it's only 6 months old it must still be under warranty from where you had it from.

 

[LostInSpace]

Here’s a page with numbers to call.

We don't need assistance. Green Flag did a brilliant job with that.

We need this dead Fiat based Hymer Fixing.

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[LostInSpace]

Surely if it's only 6 months old it must still be under warranty from where you had it from.

If only life was so simple.

 

[chaser]

If only life was so simple.

Ok so why not?

 

[LostInSpace]

Ok so why not?

Because the dealer is hundreds of miles away.

 

[LostInSpace]

I’m sure someone will know a good Fiat Garage

We know a good "Fiat Garage". But because they are good they are booked up way into the future.

 

[Sapper520]

When I rang Italy it was a freephone number. Shouldn’t cost you anything from a landline, but not sure about a mobile.

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[Pausim]

When I rang Italy it was a freephone number. Shouldn’t cost you anything from a landline, but not sure about a mobile.

I used my mobile, no charge.

 

[chaser]

Because the dealer is hundreds of miles away.

But surely it's not up to fiat to repair a van that someone else has sold you.
Sorry I am not trying to start an argument about this, just saying how it looks to me.
Why not just take it back and get your money back as others have done.

 

[Lenny HB]

But surely it's not up to fiat to repair a van that someone else has sold you.
Sorry I am not trying to start an argument about this, just saying how it looks to me.
Why not just take it back and get your money back as others have done.

If you want to reject it yes but if you want it repaired the chassis manufacturer carries the warranty on the chassis.

 

[Pausim]

But surely it's not up to fiat to repair a van that someone else has sold you.
Sorry I am not trying to start an argument about this, just saying how it looks to me.
Why not just take it back and get your money back as others have done.

Fiat offer a warranty on the Fiat vehicle the motorhome is based on. You can’t return a vehicle as unfit for purpose every time one breaks down, you have to try and get it repaired first. It seems to me that the OP’s problem is that Green Flag dumped the breakdown on the nearest Fiat Professional without asking if they were in a position to do the repair.

 

[chaser]

What is it with these fiats? Just lately it seems we have a new one broken down every other day, I'm sure it never used to be as bad as this.
And it's nearly always new ones.

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[chaser]

Fiat offer a warranty on the Fiat vehicle the motorhome is based on. You can’t return a vehicle as unfit for purpose every time one breaks down, you have to try and get it repaired first. It seems to me that the OP’s problem is that Green Flag dumped the breakdown on the nearest Fiat Professional without asking if they were in a position to do the repair.

Yes but someone has had one breakdown and has been quoted, next September before it will be looked so I'm afraid the op is going to have a long wait for fiat to do anything.

 

[Pausim]

Yes but someone has had one breakdown and has been quoted, next September before it will be looked so I'm afraid the op is going to have a long wait for fiat to do anything.

A link to that one please.

 

[chaser]

A link to that one please.

I don't know now where it is but it was on here only this last week.

 

[chaser]

A link to that one please.

Sorry I was wrong it's body work not engine
Post in thread '1 year old Kontiki damp' https://www.motorhomefun.co.uk/forum/threads/1-year-old-kontiki-damp.292318/post-5838198

 

[LostInSpace]

It seems to me that the OP’s problem is that Green Flag dumped the breakdown on the nearest Fiat Professional without asking if they were in a position to do the repair.

No at all. Read my post. Green Flag did a brilliant job of getting the dead motorhome back to my house.