Eco-Worthy UK address? (1 Viewer)

[AlanandMayya]

I'm in dispute with Eco Worthy, they have supplied two dud inverters, both failed after a few hours at 90% rated load. They agreed to refund me, said they had sent the refund, then said they wont as its over 30 days. (This makes no difference in this case - they are liable to refund). After months of argument and run-around I want to take action in the small claims court. For this, ideally, I need their UK address. They dont give one on their invoices. Eco Worthy UK does not exist in Companies House - it is just a made-up name. They do ship from a UK location though. Anyone know where it is? It would count as a place of business and a claim could be served there. Ive lost the delivery package, it may be written there. Anyone else had to pursue them? They've treated me really badly, just walking away from a dud product.

 

[TheBig1]

XIAMEN DONESTY ECOMMERCE CO LTD
haojun hong
xia men huo ju gao xin qu chuang ye yuan
hong ye lou 401A shi
361000 xiamen, 福建省
China

 

[Vanman]

 

[Jev88]

Did you buy through Amazon? or Credit Card? Or both? - easier for you to claim through them.

I've warned people before that they don't have a UK operation and drop ship from an office in the USA I think (product sent from China).
Their panels have been good but never tried any of their other products.

 

[Vanman]

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[Vanman]

Hurrah! 3rd time Lucky!!!

 

[Itsmcb]

Good luck, let us know how you get on.

 

[Barti Ddu]

Hurrah! 3rd time Lucky!!!

View attachment 911713

Just an accomodation address.

381 Companies in SK8 3GP - Endole

Showing Companies Registered in SK8 3GP, . Find Companies By Postcode using Endole Explorer.

suite.endole.co.uk

They are just one of 381 companies using the same address.

HMRC now require overseas drop shippers to have a UK registration address to collect vat, etc. There's unlikely to be any actual persons connected with Ecoworthy at the business park.

Best bet as mentioned earlier, is to claim via eBay/ Amazon / your credit card, if you can.

Good luck.

 

[BouncyBoatFolk]

Watching this thread there's "Heads up" warning there then.
Mike.

 

[AlanandMayya]

Thanks so much for the info you've all given me. Sadly, really sadly, I dont think I can go forward. I didnt buy with credit card or via Amazon / Ebay. Im confident I could serve the claim, and win the court judgment, but doubt I could enforce it as I cant find any assets in this country. Could try to get enforcement on the assets of their US or, say, French subsidiary .... but thats going to take real effort and I dont want this to become an obsession. Its £140. I will just chalk it up to experience and get on with enjoying life. So, despite their high advertising profile, and some good stuff as I understand, and 1 year guarantee - they have sold me a dud inverter and I just lose out. Trick is, despite the Union Flag on their website; their .co.uk email address, +44 phone number, their "EcoWorthy Ltd" ; we have all found no UK presence, let alone UK company. It is a deception, just made up to appear they have one. And anyone with no assets here can walk away from their liabilities, unless you want to try to enforce judgment abroad (possible but difficult). And my critical review never got published, despite much chasing from me, so beware all those 5 star reviews they have! So thats the big lesson Ive learned. Thanks again all.

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[Jim]

Hi AlanandMayya

Before this post is lost among 6m others; please leave your review of Eco-Worthy here. Thanks. https://www.motorhomefun.co.uk/forum/reviews/eco-worthy.597/

 

[meanders]

Complaint to Trading Standards. They can close the supposed UK subsidiary.

 

[Jimbohorlicks]

Serviceuk@ecoworthy.com

I bought 2 batteries whilst in Spain and contacted thier service dept. as I had thought they had the wrong delivery adress. I was answered promptly and also had follow up emails after the delivery. I had no issues with thier customer services responses .

 

[stevewagner]

I had exactly the same experience with Renogy DC to Dc chargers. A lot of hassle, no UK presence but I got there in the end.