I have found the DVLA can only work with what you tell them, if something is not following the rules as they have them then it's not right , full stop.
The people who are looking at your forms didn't make the rules just following them, if they cock it up it's their neck on the line.
If everything is done to their rules and no trying shortcuts or something, it will eventually get done.
We have found, you need to phone them and get someone higher up, get their name , then everything you do after wants sending directly to that person with their name on the envelope or email.
Then you get a line of details that this one person knows what you are doing instead of getting sent around different departments who want you to start all over again.
The people who are looking at your forms didn't make the rules just following them, if they cock it up it's their neck on the line.
If everything is done to their rules and no trying shortcuts or something, it will eventually get done.
We have found, you need to phone them and get someone higher up, get their name , then everything you do after wants sending directly to that person with their name on the envelope or email.
Then you get a line of details that this one person knows what you are doing instead of getting sent around different departments who want you to start all over again.