CCC Deposits

[Langtoftlad]

Is it the clubs fault or the inconsiderate selfish members?

The club for not sorting out a long standing issue - you can't blame people for taking advantage, it's human nature.
Plus the club is losing revenue from unoccupied pitches

 

[M-J]

The club for not sorting out a long standing issue - you can't blame people for taking advantage, it's human nature.
Plus the club is losing revenue from unoccupied pitches

But if members didn’t take advantage the problem wouldn’t exist.

 

[PeteH]

The club for not sorting out a long standing issue - you can't blame people for taking advantage, it's human nature.
Plus the club is losing revenue from unoccupied pitches

Is it the clubs fault or the inconsiderate selfish members?

Something I have raised several times over the past 20 years (almost) with the CC. I got roundly told to "go forth and multiply" when I posted to that effect on the CC Forum some years back now. They are STILL the "Caravan Club" really, Motorhomes are regarded as a "johny come lately" minority. Despite the rise in their popularity. IMV because so many are used, as in not using sites all the time, being more flexible in their usage, and not needing to be "parked up" to be usable, I`m convinced the perception is that caravans create more income for the Club. The only way to control the situation IS a booking fee, only returnable under strict circumstances.

 

[Langtoftlad]

But if members didn’t take advantage the problem wouldn’t exist.

True - but I think it would be easier to change the Club's procedures, than human nature .
The booking process should be more like reserving a hotel room, you have to give a credit card number as a guarantee... so, if you don't cancel within a specified framework, the first night's pitch fee is collected.

 

[M-J]

True - but I think it would be easier to change the Club's procedures, than human nature .
The booking process should be more like reserving a hotel room, you have to give a credit card number as a guarantee... so, if you don't cancel within a specified framework, the first night's pitch fee is collected.

Take the first night, cancel the rest and if it doesn’t get rebooked on those dates take it all.

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[Gellyneck]

......They are STILL the "Caravan Club" really, Motorhomes are regarded as a "johny come lately" minority. Despite the rise in their popularity. ........... I`m convinced the perception is that caravans create more income for the Club. The only way to control the situation IS a booking fee, only returnable under strict circumstances.

Not sure that is still the case as we've been of 4/5 different C&MC sites over the last couple of years where dedicated motorhome service points were being installed whilst we were there. We've also been on a number of others where the same work had also been undertaken in the same timeframe.
Last four C&MC sites we've stayed on this year the average was around two thirds motorhome vs one third caravan population.
Not saying your are one of them but a number of Funsters like the flexibility of take off, turn up and get a pitch. I struggle to understand how "late" cancellation of a booking on a C&MC site impacts those who use their mh as such.
I, for one, would resist a booking fee implementation as it just changes the impact of pitch availability to those who don't abuse the system. Perhaps a change around how many bookings one member can have on the go at one time, extend the cancellation impact free timeframe from 72 hours to, say, 7 days, a maximum of penalty free cancellations a member can make within a set period, etc.
Having said that I can't recall any instance of where I've been unable to book a suitable pitch on a C&MC site. I'm not saying it doesn't happen but .....

 

[Pausim]

I wonder if the Club Council has a balance of caravan members and motorhome members? Anyway I suspect that some motorhomers are guilty of hogging too, not Funsters of course.

 

[Gellyneck]

I wonder if the Club Council has a balance of caravan members and motorhome members? Anyway I suspect that some motorhomers are guilty of hogging too, not Funsters of course.

Not sure if they do. I think you only have to advise unit type when making a booking but could be wrong.

 

[EzeeRider]

Looks like the question of booking deposits for C&MC pitches will be raised at the forthcoming AGM. Members can help to get it raised by liking the question asked on Slido therebye raising its profile. There is also one about motorhome Aires.
ezee

 

[Gellyneck]

Looks like the question of booking deposits for C&MC pitches will be raised at the forthcoming AGM. Members can help to get it raised by liking the question asked on Slido therebye raising its profile.
ezee

Is there also an option to dislike?

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[Nirvanauk]

Looks like the question of booking deposits for C&MC pitches will be raised at the forthcoming AGM. Members can help to get it raised by liking the question asked on Slido therebye raising its profile. There is also one about motorhome Aires.
ezee

Where is the question please?

 

[Emmit]

I am fully aware of the terms and conditions of CCC. I am drawing a comparison between 2 private sites which I had paid for in full and gave me a full refund and a club which I pay a membership for but couldn’t.

spongy

Sorry, but,
You think it's a Club

 

[EzeeRider]

Where is the question please?

Click on Slido enter code E936 and then I think you have to log in with your membership details.
ezee

 

[7735]

Sorry, but,
You think it's a Club

Figure of speech, I stand corrected.

spongy

 

[Pausim]

Click on Slido enter code E936 and then I think you have to log in with your membership details.
ezee

I notice there are also questions about site WiFi, another thing the CCC does better and free. Even the sites with improved wifi still throttle individual connections to 1Mbps so no real improvement to the user.

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[Dorwyn]

With the C&CC, their booking deposit position is a pain. About 10 years ago I lost my deposit and full amount when I booked at the Chertsey site and had to cancel. The warden was unnecessarily unhelpful and rude, and I felt sure that they would sell the spot again for that stay as it is a popular site. I could have appealed, but felt I did not want to deal with them. I have not been on a CCC site for years, don't think the warden did the club any favours, it leaves such a bad taste. It annoyed me so much, I have never booked with them again, on the rare occasions that I have stayed, I just turned up.

 

[sweetie]

Regarding the "homework" comment...I didn't do any as I rashly assumed CCC's reservations policy would be similar to CAMC's - my bad. I also acknowledge that the requirement for deposits should help deter no shows and I don't have an issue with the deposit concept per se - I can see the benefits. Per my original post, my beef is with the 30 day non-refundable threshold. Furthermore, CCC's conditions state that a transfer (or effective credit note) of any deposit/funds paid will only be offered if you're unhappy with the site when you arrive. I just feel that CCC should offer the ability to transfer your booking up to 72 hours beforehand for any reason, subject to availability of course. However, looking at some of the other posts, it appears a phone call to HQ or the site may elicit some flexibility in this regard - I'll try this in future.

So you think all privately owned campsites, holiday apartments, static holiday sites, coach tour operators and continental holiday firms should all follow your 72 hour approach, if not what is the difference.

 

[Spriddler]

If sites don’t take deposits the system gets abused by peaple who just book up sites for the whole year knowing they are not going to use all them bookings and then deciding at the last minute to cancel, which stops other peaple booking that site who really wanted to go there. If them peaple had to pay a non refundable deposit they would not do it.

And very many book only Friday and Saturday nights so it screws things up if you're trying to plan a trip spanning a weekend or two.
I appreciate that most working folk are limited to Fri and Sat nights and have no problem with them being able to only book those nights but if they book many just in case............... One saving grace is that one member can't make bookings for the same dates at different sites.