Caravan and Motorhome Club's website down!
- Thread starter solaris
- Start date
Apparently they are having IT problems
Went down Saturday morning. Still down. Initially home page said maintenance, now say IT issues. Dont know why you have a blank page, however. It must be an even bigger IT issue than normal.
Perhaps they been hacked 
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- May 5, 2022
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Phones and website down.
Gellyneck
LIFE MEMBER
Even wardens can't access system so can't book folk in or out. Just hoping it lasts for the rest of the week and we could be on a freebie!Perhaps they been hacked
Tongue in cheek the rumour says Fujitsu is involved in the system supply / management! Given the weather just now I think this rumour could have some credence as nobody can see the Horizon!
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- Apr 6, 2019
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Multiple complaints that nobody could place a booking over the weekend.
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Why the phones?
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Lots of business phones are voice over internet
GerTee
LIFE MEMBER
You would have thought that they would have some kind of DR failover system.
Gellyneck
LIFE MEMBER
Bu**er! The phones are back up 'cause I've just had a call to say if I can pop in to reception I can pay!
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Last week I booked a 10 day trip to Scotland on my laptop, staying 3 nights on club sites, 2 of those nights being on one site. When I went to the checkout I was charged for those 2 nights twice. It was a nightmare.
It took a while to sort it out. I had no issues at all with booking the 7 independent sites.
It took a while to sort it out. I had no issues at all with booking the 7 independent sites.
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- May 5, 2022
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Our Rally Hosts here in Alannia Costa Blanca were contacted about 11am local by a member of CAMC staff from their mobile to say they had had an IT problem and the phones and website were down. Beyond I know nothing.
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- Dec 17, 2019
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Their website is so crap its difficult to tell if it’s down or just behaving normally
Been down about 4 to 5 days now.
Maybe an Horizon system built by Fujitsu?
Maybe an Horizon system built by Fujitsu?
I really hope that it hasn’t been hacked with members data and banking details being stolen 
Derbyshire wanderer
LIFE MEMBER
It’s not hackers that empty member’s bank accountsI really hope that it hasn’t been hacked with members data and banking details being stolen
Jim
Ringleader
I wonder if it is a ransomware attack.
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Cost cutting exercise maybe?
Bailey58
LIFE MEMBER
It hasn't been any good since the last change so no difference there. Not that I'm a member any more.
Gellyneck
LIFE MEMBER
Hold that last result!!!Bu**er! The phones are back up 'cause I've just had a call to say if I can pop in to reception I can pay!
Phones still down. Went to pay and the cost was being manually worked out as an "estimate"!
Message on web site has now changed saying still problems, you can check in but no new bookings or changes to bookings and don’t phone. Wonder what happens to the 21 day cancellation window?
According to another forum there have been high level meetings! You bet there have.!
According to another forum there have been high level meetings! You bet there have.!
- Dec 19, 2020
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CAMC IT has been a joke for years. Unless they get on top of this problem in pretty short order it will be yet another nail in their coffin.
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More here from yesterday.......
www.motorhomefun.co.uk
Caravan and Motorhome Club's website down!
Has the Caravan Club gone undercover? Note on screen over weekend said they were working on website. Today screen is just blank.
www.motorhomefun.co.uk
It’s a bit of a concern if there is any security breach as they now hold card details for automatic balance payments the day of arrival.
I thought it was WorldPay that held it on their behalf, even so it's still worrying
.
Might not be an IT problem, maybe it's just another example of CAMC rules, like you can't enter or leave a site while the Wardens are cleaning the toilets or re-siting their white pegs ?
- Dec 17, 2019
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The level of CAMC IT expertise is seriously lacking, demonstrated after the recent new website launch. I hoped it’s not been hacked, but wouldn’t be surprised. In which case if there’s been a data breach they need to make an official statement and report themselves to the relevant authorities ASAP.
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