Caravan and Motorhome Club's website down! (1 Viewer)

[solaris]

Has the Caravan Club gone undercover? Note on screen over weekend said they were working on website. Today screen is just blank.

 

[Phill D]

Apparently they are having IT problems

 

[solaris]

There’s a first. But thanks for confirming it’s not me

 

[hja]

Went down Saturday morning. Still down. Initially home page said maintenance, now say IT issues. Dont know why you have a blank page, however. It must be an even bigger IT issue than normal.

 

[Phill D]

Perhaps they been hacked

^{_{Subscribers  do not see these advertisements}}

 

[Verteuil Man]

Has the Caravan Club gone undercover? Note on screen over weekend said they were working on website. Today screen is just blank.

Phones and website down.

 

[Daffy64]

I think their website and app has been a disaster fro them since the last overhaul, I know that people complain that they’re not a club anymore but they’re not an efficient business either.

I don't think I’ll renew this year.

 

[Gellyneck]

Perhaps they been hacked

Even wardens can't access system so can't book folk in or out. Just hoping it lasts for the rest of the week and we could be on a freebie!

Tongue in cheek the rumour says Fujitsu is involved in the system supply / management! Given the weather just now I think this rumour could have some credence as nobody can see the Horizon!

 

[Jev88]

Has the Caravan Club gone undercover? Note on screen over weekend said they were working on website. Today screen is just blank.

Multiple complaints that nobody could place a booking over the weekend.

 

[nicholsong]

Phones and website down.

Why the phones?

^{_{Subscribers  do not see these advertisements}}

 

[Phill D]

Why the phones?

Lots of business phones are voice over internet

 

[GerTee]

You would have thought that they would have some kind of DR failover system.

 

[Gellyneck]

Why the phones?

Lots of business phones are voice over internet

Bu**er! The phones are back up 'cause I've just had a call to say if I can pop in to reception I can pay!

 

[Wee Bold Davy]

Last week I booked a 10 day trip to Scotland on my laptop, staying 3 nights on club sites, 2 of those nights being on one site. When I went to the checkout I was charged for those 2 nights twice. It was a nightmare.
It took a while to sort it out. I had no issues at all with booking the 7 independent sites.

 

[Verteuil Man]

Our Rally Hosts here in Alannia Costa Blanca were contacted about 11am local by a member of CAMC staff from their mobile to say they had had an IT problem and the phones and website were down. Beyond I know nothing.

^{_{Subscribers  do not see these advertisements}}

 

[TheMachMan]

Their website is so crap its difficult to tell if it’s down or just behaving normally

 

[scoge]

Been down about 4 to 5 days now.

Maybe an Horizon system built by Fujitsu?

 

[Sideshow Bob]

I really hope that it hasn’t been hacked with members data and banking details being stolen

 

[Derbyshire wanderer]

I really hope that it hasn’t been hacked with members data and banking details being stolen

It’s not hackers that empty member’s bank accounts

 

[Jim]

I wonder if it is a ransomware attack.

^{_{Subscribers  do not see these advertisements}}

 

[L' Hobo]

Been down about 4 to 5 days now.

Maybe an Horizon system built by Fujitsu?

Cost cutting exercise maybe?

 

[Bailey58]

It hasn't been any good since the last change so no difference there. Not that I'm a member any more.

 

[Gellyneck]

Bu**er! The phones are back up 'cause I've just had a call to say if I can pop in to reception I can pay!

Hold that last result!!!

Phones still down. Went to pay and the cost was being manually worked out as an "estimate"!

 

[hja]

Message on web site has now changed saying still problems, you can check in but no new bookings or changes to bookings and don’t phone. Wonder what happens to the 21 day cancellation window?
According to another forum there have been high level meetings! You bet there have.!

 

[cyberyacht]

CAMC IT has been a joke for years. Unless they get on top of this problem in pretty short order it will be yet another nail in their coffin.

^{_{Subscribers  do not see these advertisements}}

 

[Spriddler]

More here from yesterday.......

Caravan and Motorhome Club's website down!

Has the Caravan Club gone undercover? Note on screen over weekend said they were working on website. Today screen is just blank.

www.motorhomefun.co.uk

 

[Phill D]

It’s a bit of a concern if there is any security breach as they now hold card details for automatic balance payments the day of arrival.

 

[Dorset Diver]

It’s a bit of a concern if there is any security breach as they now hold card details for automatic balance payments the day of arrival.

I thought it was WorldPay that held it on their behalf, even so it's still worrying .

 

[jockaneezer]

Might not be an IT problem, maybe it's just another example of CAMC rules, like you can't enter or leave a site while the Wardens are cleaning the toilets or re-siting their white pegs ?

 

[TheMachMan]

The level of CAMC IT expertise is seriously lacking, demonstrated after the recent new website launch. I hoped it’s not been hacked, but wouldn’t be surprised. In which case if there’s been a data breach they need to make an official statement and report themselves to the relevant authorities ASAP.

^{_{Subscribers  do not see these advertisements}}