Caravan and camping club, their loss.

[ABZSteve]

transfer booking on line (anywhere will do ) for 35 days ahead, wait 48 hours and cancel ...

I have cancelled immediately, works fine

 

[Janine]

I would check . Sure it’s only 72 hours

Definitely 28 days -

Only lose the deposit though not the full cost of the pitch?

 

[GWAYGWAY]

How much is this deposit that everybody is upset about, If there were multi bookings by some members they would have lost all of them????? Never been in any of these groups sites and never intend to , they to me for the use of the tuggers to park their caravans and go off in their cars.

 

[Janine]

How much is this deposit that everybody is upset about, If there were multi bookings by some members they would have lost all of them????? Never been in any of these groups sites and never intend to , they to me for the use of the tuggers to park their caravans and go off in their cars.

£25 deposit I paid last week when I stayed at the Oxford site.

 

[Brian and Jo]

We are members of both of the big 2 organisations ,namely the C&CC and the C&MC ,both for different reasons.The C&CC for the Arrival breakdown scheme and the C& MC because we always use their sites and CL,s. These organisations have to have rules and regulations or the places would be a total shambles and it baffles me when people start moaning about one of the rules is applied.They are put into place to be adhered too.As Brian (hilldweller) has said life’s too short,move on.
Brian & Jo

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[eddie]

As I own a campsite I do wonder sometimes what would happen if my staff rang a camper a few days before a booking and cancelled it?

 

[Eggs]

As I own a campsite I do wonder sometimes what would happen if my staff rang a camper a few days before a booking and cancelled it?

I'd like to think they'd understand there was good reason, especially if they'd been a customer of yours for ten years.

 

[Mikey RV]

We are members of both of the big 2 organisations ,namely the C&CC and the C&MC ,both for different reasons.The C&CC for the Arrival breakdown scheme and the C& MC because we always use their sites and CL,s. These organisations have to have rules and regulations or the places would be a total shambles and it baffles me when people start moaning about one of the rules is applied.They are put into place to be adhered too.As Brian (hilldweller) has said life’s too short,move on.
Brian & Jo

Well said that man. When you join a club you know the rules, no good getting upset when you break them and it doesn’t work in your favour. Everyone who is reading this thread is on a forum which has rules. When you join this forum, you know there are rules. You respect them or get told off. Can you imagine the state of the clubs and this forum if there were no rules. Rules are there for a reason.

 

[gus-lopez]

As I own a campsite I do wonder sometimes what would happen if my staff rang a camper a few days before a booking and cancelled it?

You mean like Ryanair does ? & not a few days just 15 hours

 

[PeteH]

It depnds upon your reasons. I had reason to cancel a CCC booking last year, for medical reasons. I rang, and they canelled AND refufunded the Booking fee. Just told them, that if they wished I would fax them copy of the Hospital Apointment. I have had a conversation with the CCC H.O. on this issue, and been told that they take each case on it`s merits. The rule is there to prevent what happens with the CC at sites like their Rowntree Park. Where pitches are booked in Blocks on Jan 1st, and then just cancelled at short notice.

So the Rule exists because of SELFISH attitudes of other campers.

If I am travellng and just need one night, I ring, (often from the road) ask if they have vacancy, if they have I turn up, if not I look elsewhere (Pub stops are usefull for that). But never book and leave deposit if I can avoid it.

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[Dorwyn]

I cancelled a booking and lost money over 10 years ago. I have not booked a site since, and in fact have not used a C&C site for some years, other than the occasional CS (or is it CL) or THS. Were it not for those, I would leave the club. Their method of operating just does not suit me or my style of camping. In fact, now I think about it ...

 

[Petehvan]

At the sites they are still in general "The Friendly Club" but when dealing with head office it can be anything but, we all kid ourselves that we are dealing with a club when in fact both clubs are big business

 

[TCG]

That’s all well and good but in 10 years we have never cancelled or booked loads of sites and failed to turn up ( whoopy doo dah ) . If they based their cancellation policy on one size fits all then I’m glad I cancelled our membership and I’m only sorry it’s taken me 10 years to find out.

how do you expect them to manage this.. of course its going to be one size fits all, they cannot possibly have different rules for different people.
bottom line is you made the booking, you didnt cancel in time, you forfit your cash, you then get upset, you cancel your membership, which is obviously your choice... interested to know how long this years membership had till it expired

 

[pelican]

I was in the office at one campsite and a chap was trying to book in. The warden checked the computer and told him he couldn't accept the booking as his membership number showed he had booked and paid a deposit for the same period at another of the club's sites. the camper was getting pretty cross, threatening to ring club hq to complain. the warden put the phone on the counter and told him the number is on the membership card. a very pissed off camper stormed out and had to do a 3 point turn with his motorhome to leave the site. the rules are nothing new and are great when they work in your favour but sadly make people angry when they don't

Oh thats so funny and maybe so deserved

 

[Dorwyn]

When I cancelled they were so hostile and unhelpful. This is the so called friendly club. Rules are rules and all that, but there is not much friendliness involved in refusing to refund money. Even the offer to have another stay in lieu would have helped. That was some years ago and I still feel anger about it. It breeds resentment, there must be a better way of going about it. As someone said earlier, it has obviously cost them money. And I certainly would not go back to that particular site.

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[Khizzie]

When I cancelled they were so hostile and unhelpful. This is the so called friendly club. Rules are rules and all that, but there is not much friendliness involved in refusing to refund money. Even the offer to have another stay in lieu would have helped. That was some years ago and I still feel anger about it. It breeds resentment, there must be a better way of going about it. As someone said earlier, it has obviously cost them money. And I certainly would not go back to that particular site.

Things change @Dorwyn and people change, just like people changing their minds, I personally have never had any issues with either club,. I have had to çancel occasionally due to ill health and have always had my deposit refunded or offered alternative dates . The wardens on the sites or the head office wallas have always been very accomadating . Sorry that the ones you have dealt with were not in that league. But as you said it was a while back and most if not all of those disagreeable warden have gone.. Most of the wardens now are motorhome or caravan owners so understand the issues when you have to cancel..

 

[Dorwyn]

They, the wardens, represent the club. It shows how important it is for them to be helpful and understanding. I have no reason to subject myself to that sort of situation. There are plenty of alternatives, and I choose to take those. The wardens may have left, but the attitude remains, and that attitude is so short-sighted. We are here talking about something like 10 years of potential business lost to the club. Not done in spite, it's just, as I said, I do not need to put myself in that position. I may possibly stay on a club site at some time in the future. But not one where I have to book.

 

[Khizzie]

They, the wardens, represent the club. It shows how important it is for them to be helpful and understanding. I have no reason to subject myself to that sort of situation. There are plenty of alternatives, and I choose to take those. The wardens may have left, but the attitude remains, and that attitude is so short-sighted. We are here talking about something like 10 years of potential business lost to the club. Not done in spite, it's just, as I said, I do not need to put myself in that position. I may possibly stay on a club site at some time in the future. But not one where I have to book.

But if you haven't been a member for ten years and not used a club site in all that time, how can you state the same attitude still exists.? I am interested because I have only been a member of both clubs for 8years and not yet met the kind of wardens that you allude to.. Well maybe one up on the north east coast and he got sacked.

 

[Dorwyn]

But if you haven't been a member for ten years and not used a club site in all that time, how can you state the same attitude still exists.? I am interested because I have only been a member of both clubs for 8years and not yet met the kind of wardens that you allude to.. Well maybe one up on the north east coast and he got sacked.

No idea. Actually recall I did use Minehead a few years ago and they were ok. Touching on officious but ok. What i'm saying is that occasion put me off using them, put me off using the sites. Instead I use alternatives. Such as aires in France, CSs, etc. You don't feel the supposed friendliness if they refuse in a hostile manner. I could have been back to the Chertsey site lots of times. I do not need to put myself in that situation. Don't you see?

 

[Khizzie]

No idea. Actually recall I did use Minehead a few years ago and they were ok. Touching on officious but ok. What i'm saying is that occasion put me off using them, put me off using the sites. Instead I use alternatives. Such as aires in France, CSs, etc. You don't feel the supposed friendliness if they refuse in a hostile manner. I could have been back to the Chertsey site lots of times. I do not need to put myself in that situation. Don't you see?

Ahh! Chertsey. ! Must admit never been tempted to go there, in the UK I prefer to use sites that are out in the country à bit, dont mind Cs sites as long as I can have electric as I need it for my nebuliser and oxygen generator. In France where I also live and tour with my Motorhome I tend to use camping car park aires, which mostly are on old campsites and usually have decent facilities. Costs around €8-10 per night. Prefer them to the usual aires. But each to their own..

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[Tude]

It’s upto you to tell them why you are cancelling and if your smart they will let you make another booking with the funds. When you join any of the big two clubs you should know the rules . To many people make bookings and don’t turn up !!!!!

 

[Khizzie]

It’s upto you to tell them why you are cancelling and if your smart they will let you make another booking with the funds. When you join any of the big two clubs you should know the rules . To many people make bookings and don’t turn up !!!!!

I think the majority of the CC&C members who book always turn up due to fact you have to pay a deposit for each booking and have only genuine reasons for cancelling . Not so with the CMC no deposit and can cancel at will. I always seem to manage to get a booking on the former, but the latter one only at the last moment when at least one had cancelled or just not bothered to turn up.. So maybe the deposit system is the way to go..

 

[Jasz]

I rarely book anywhere more than a few days ahead, that way I'm unlikely to need to cancel. It does mean that some places are fully booked but even some of the CL's are booked months ahead these days.
Like others I do find the C&MC system of being able to book a year ahead irritating, knowing that some are likely to cancel at short notice.

 

[Mrsambulancekidd]

In June 2016 I'd just arrived at a CMC site at Wareham that I'd booked for two nights plus two more sites for my onward Westward journey when I received a call from my niece that my 89 yr old sister (who I was on my way to see) had been unexpectedly admitted to hospital in Cornwall and was not expected to last long.
The wardens were brilliant at that site and phoned on my behalf to cancel the next two sites and I received credits.
I set off straight away and during a brief fuel stop en route I phoned a CMC site near Redruth and said that I would be very late arriving (I had no idea at what time) and they were brilliant, saying they were fully booked but told me where to park and that they would leave the gate unlocked.
I arrived at the hospital in Redruth, probably 200 miles away, at 9 p.m. and spent an hour with my sister whilst she passed away. The hospital staff said I could overnight in the car park but I didn't feel like doing that.
The wardens were probably going against the rules but their initiative and understanding meant so much to me (as I later told them).

That they went the extra mile for you must have been really heart warming at a very sad time, you cannot put a price on that kind of service.

 

[Spriddler]

That they went the extra mile for you must have been really heart warming at a very sad time, you cannot put a price on that kind of service.

It was such a great relief I could've kissed them (well, not the male warden). I knew my sister had been unwell with a minor infection but the news of her hospitalisation was a disorienting shock. I arrived at her beside at 9 p.m. and we reminisced for 45 mins about past camping holidays; laughing about collapsing bell tents, Walls skinless Evo-Stik sausages, Brecon Beacons sheep poo, Vesta dried packet curries, Elsan toilets and old cars breaking down until she fell asleep and slipped away.
Had it not been for the help given I probably wouldn't have arrived there in time.

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[Janiemou]

Too big for their boots! That's ridiculous ...

 

[PeteH]

I think, as with most people, if you supply them with the right information, they will accomodate. BUT as always you will get the odd Awkward Barsteward, who had got out of bed the wrong side. With those I tend to ignore them and ask to be put in contact with their superior. I find that helps concentrate the mind!

 

[Brakers]

Hi Everybody
Let’s face it I bet everyone on here has met some person who has not come across as friendly and is a jobs Worth person.

I’m sure the directors of all companies would like their employees to treat their customers with a friendly attitude and response, as it’s to their detriment and will hurt them in their pocket if they don’t but they cannot keep a check on each and every employee as their attitude can change daily or even hourly depending on what has happened to them.
The person who dealt with you was probably upset as they possibly tried to cancel a Caravan and Motorhome booking only to be told there was no refund, so they took it out on you.

Sh*t happens it’s the way of the world and until robots take over and are programmed with a consistent friendly attitude you will always get those who because they are human will sometimes come across with a nasty attitude depending of what has happened to them during the day, even though they were only following the rules set by the directors.
I wonder if you would of stayed with c&cc if when you first joined you were made well aware of the booking cancelation conditions.

Best Wishes Tony