Bl@£&*y whale water heater

[Srp111]

Pardon my language, but the whale water heater in my van is driving me insane...

We have a 2021 cv40 with a whale water heater, it has no reset button on the unit under the oven, just a couple of pipes and the orange lever.

I havd filled both fresh water and heater tanks and fully purged them, no air lock water runs freely.

But when I connect to electric hook up I only get a green star or a gas symbol, the only way I can get it to work on electric is to pull the fuse for 10 mins and then try again, it then works.

Why di I have to do this every time, what am I doing wrong.

Please please help before I do something silly to the bloody thing.

Thanks all.

 

[Srp111]

Anybody ??? Pleeeease

 

[RedFrame]

Sorry, I have no experience of that unit, but I feel for you

Hopefully someone on here may be able to help.

Cheers
Red.

 

[David and Sally]

Anybody ??? Pleeeease

Sorry. Can’t help but good luck and count to ten before you do anything

 

[Srp111]

It's driving me insane, every time we go anywhere and then come back I have to remove thd fuse fir 10 mins to get it to work.

^{_{Subscribers  do not see these advertisements}}

 

[icantremember]

It's driving me insane, every time we go anywhere and then come back I have to remove thd fuse fir 10 mins to get it to work.

Sorry I can't help with the cause but as a temporarry measure could you put an accessible switch in line to save removing the fuse

 

[Cush]

No experience either but like a challenge. which model is it?

 

[Srp111]

Sorry I can't help with the cause but as a temporarry measure could you put an accessible switch in line to save removing the fuse

I'm in Switzerland, every time we go somewhere I have to start again pulling the fuse, easy to pull fuse just not the point really,

 

[Srp111]

No experience either but like a challenge. which model is it?

It's the whale duo

 

[Petroleumblownapart]

Pardon my language, but the whale water heater in my van is driving me insane...

We have a 2021 cv40 with a whale water heater, it has no reset button on the unit under the oven, just a couple of pipes and the orange lever.

I havd filled both fresh water and heater tanks and fully purged them, no air lock water runs freely.

But when I connect to electric hook up I only get a green star or a gas symbol, the only way I can get it to work on electric is to pull the fuse for 10 mins and then try again, it then works.

Why di I have to do this every time, what am I doing wrong.

Please please help before I do something silly to the bloody thing.

Thanks all.

Try here https://knowledge.traillite.co.nz/en/knowledge/the-whale-hot-water-heater-is-not-working
I have no idea about this device but did find some info at the above link.. Hope it helps though..

^{_{Subscribers  do not see these advertisements}}

 

[Barti Ddu]

We've a Whale Xpanse hot water heater in our PVC with the round touch sensitive control. It's generally very good, but on two or three occasions during the last couple of years (approximately 250 days of use, nearly all on gas) the control panel has become unresponsive. Using the reset button on the display had no affect, neither did turning the 12v power off at the Sargent display panel. However turning the 12v power off momentarily at the actual Sargent consumer unit by pressing the 12v button off and then on again resets the display and all is good again.

Easier than pulling fuses if you have a similar way of turning off all the 12v circuits on your consumer unit, although appreciate this isn't curing your underlying fault.

 

[PeterCarole29]

Propex 01425 486950 are extremely helpfull ask fot technical
They sell and repair them

 

[Suenliam]

We have a CV40. I am the last one too recommend Facebook but the CV group on there is most helpful. You have to join the group but it may be worth it. They are very helpful and will have the same control panel.
Sue

 

[rwg]

I have the Whale system with the two separate round controls, so not quite the same even though the actual heating units are pretty much identical.

One thing that can give weird results is if either of the data cables from the control panels to the heaters have bad connections or have been dislodged slightly . They will probably be white cables with plugs on the end a bit like computer network cables. The one for the water heater goes into the top of the unit near the yellow drain lever along with the mains supply. Probably in the floor of one of the cupboards under the sink. Worth checking as it can be bashed around by things going in or out of the cupboard.

Cheers, Robin