Beware: Factory Reset on Hymer/Carthago (Alphatronics) TV (1 Viewer)

[LithiumConvert]

I foolishly did a Factory Reset on our Alphatronics TV thinkin it would go back how it left the motorhome factory (seemeed reasonable to me).

Rediculously, it went back to how it left China.

It now does nothing and Alphatronics say it probably has to go back to them.

They have given me link to download some software onto SD card. But the TV does not have an SD card slot.

So, beware: Don't do it. The TV is not as smart as they say!

 

[Brains]

You may be able to put a SD card into an external SD card reader that plugs in

One on Amazon here
You local PC world would have a selection
otherwise google 'external SD Card Reader' and see what you find

 

[Minxy]

It should have a USB slot into which you put a SD card reader so that you can use the software you've downloaded onto the SD card. TVs as a general rule don't have actual SD card slots.

 

[TheBig1]

Put the software on a usb stick formatted fat32. Nothing else on the usb stick and usually no more than 16gb in size. When you power on the tv it should see the firmware update. Then leave it to work for a few minutes until something comes up on the tv in English.

That is the usual process

 

[StillGoing]

How about Google Translate on a camera phone? It may help you find the language menu option.

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[LithiumConvert]

All good points, Thank You.

But, nothing new, I'm afraid.

I have the software on a 16GB USB stick

And I can get the low level (Linux?) upgrade menu but it expects the software on an SD card.

 

[Brains]

All good points, Thank You.

But, nothing new, I'm afraid.

I have the software on a 16GB USB stick

And I can get the low level (Linux?) upgrade menu but it expects the software on an SD card.

So get a SD card and and USB converter.
Put SD Card into USB reader and then see what happens

 

[Brains]

Perhaps Anthony OysterTech can point you in the right direction

 

[Lee Rasberry]

I've asked my contact at Alphatronics about this, and apparently the SD card request is a Red Herring at it should work with the USB stick.

 

[LithiumConvert]

This topic was posted as a warning - not to do a factory reset. Rather than asking for advice.

But, as I have now been offered advice, I will post this update.

I have found two suggestions on how to load new software:

• Option 1 leads to a low level "recovery" screen asking for software on an SD card.
  Useless because the TV does not have an SD card slot.
• Option 2 loads new software from a USB memory stick.
  and this option works. I now have a working TV.

Basically, put the USB stick in USB slot 2 and switch on whilst holding down the on/off button on the back of the TV and follow the on screen instructions. Simples.

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[Anthony OysterTech]

LithiumConvert You can manually reset the channels to your liking on most TV's although I must admit I don't know the process for the Alphatronics off the top of my head. Normally there should be an option for a "fist time installation" in the menu structure or if not then go to a channel scan. The TV's don't always have an up to date frequency list in their memory so when scanning you change the scan mode to "blind" which will scan for new frequencies as well as channels and then scan them all in. After everything is scanned in you'll have to go into the channel edit function where you should be able to reorder the channels to your liking. I did one of the Alphatronics Smart TV's last week so with it in front of me I can do it but the process just isn't seared onto my mind unfortunately.

Oh and thanks Brains for the tag.

 

[stewartwebr]

I really feel your frustration. The Alphatronic is the worst no intuitive piece of electronic junk I have ever had the misfortune of being associated with, even the remote control is non logical. The simplest of tasks were anything but simple. They are the TV of choice for Morelo. Both of mine from the current van are in the garage replaced by LG units.