What is it with Approved Dealers not accepting warranty work if they did not sell the MH to you?
We have a 22 plate Burstner that we purchased from Choose Leisure near Canterbury last August. It only had 256 miles on it so preume it was a demonstrator? Choose Leisure are not a Burstner Approved Dealer. They purchased it from Moran Motorhomes in Ludlow. At the time of purchase I recall Choose Leisure advising that any recall work would need to be undertaken by the importing dealer. I mistakenly thought this was any Burstner Approved dealer. Fast forward 4 months later and I had an issue with a broken blind. As I live in North Kent my closest Burstner dealer is Cranhams at Romford (a 2 hour, 80 mile round trip). When I approached them to undertake the work they would only agree if I paid the difference between their hourly rate and Burstner's factory hourly rate (which they didn't know)! on the basis that they didn't sell the unit to me. I took this up with Burstner. Their initial response was 'take it to Morans where the work will be done under warranty'. So now we were facing an 8 hour, 420 mile round trip! For a faulty blind! Putting aside the impact on our time, we would have to take two days off to make the journey as Morans are not open on weekends. Eventually, after some nagging at Burstner, they arranged with Cranhan to provide 2 hours free labour to fix the fault, however by this time, Choose Leisure had kindly agreed to repair even though it had fallen outside their own three month warranty period. Are we being unreasonable in expecting any Approved Dealer to undertake the work? I have always assumed that warranty work work gets changed back to the manufacturer so I don't understand what Cranham's issue was?
We have a 22 plate Burstner that we purchased from Choose Leisure near Canterbury last August. It only had 256 miles on it so preume it was a demonstrator? Choose Leisure are not a Burstner Approved Dealer. They purchased it from Moran Motorhomes in Ludlow. At the time of purchase I recall Choose Leisure advising that any recall work would need to be undertaken by the importing dealer. I mistakenly thought this was any Burstner Approved dealer. Fast forward 4 months later and I had an issue with a broken blind. As I live in North Kent my closest Burstner dealer is Cranhams at Romford (a 2 hour, 80 mile round trip). When I approached them to undertake the work they would only agree if I paid the difference between their hourly rate and Burstner's factory hourly rate (which they didn't know)! on the basis that they didn't sell the unit to me. I took this up with Burstner. Their initial response was 'take it to Morans where the work will be done under warranty'. So now we were facing an 8 hour, 420 mile round trip! For a faulty blind! Putting aside the impact on our time, we would have to take two days off to make the journey as Morans are not open on weekends. Eventually, after some nagging at Burstner, they arranged with Cranhan to provide 2 hours free labour to fix the fault, however by this time, Choose Leisure had kindly agreed to repair even though it had fallen outside their own three month warranty period. Are we being unreasonable in expecting any Approved Dealer to undertake the work? I have always assumed that warranty work work gets changed back to the manufacturer so I don't understand what Cranham's issue was?
