My friend was going away Monday morning.
His 2015 Hymer Exis-T parked outside his house wouldn't start.
He rang the AA to be told as the van was outside his house it wasn't an emergency and would take 6-7 hours to get to him.
At 5.30 they rang him to say it would be the following morning.
Following morning AA turned up and couldn't diagnose the problem and said the van would need to go to a Fiat specialist.
The AA guy asked my friend if he knew one in the area so he suggested the Fiat professional garage he used for warranty and servicing work.
A recovery truck turned up early afternoon and took the van away.
Wednesday my friend rang the Fiat professional garage to find out how they were doing.
He was told that they didn't have diagnostics for his van as it was so old, 2015, and their diagnostics only did 2016 and newer so they couldn't touch it.
He then rang the AA who told him that he was only covered to be taken to one garage and that they had taken his van to the garage of his choice so he would have to arrange for the van to be taken somewhere else himself at his expense.
It's now Friday, the AA won't budge, the Fiat professional has said it's nothing to do with them and his insurers have told him that as the AA recovered him to the garage of his choice it's not their problem.
Obviously he assumed that the Fiat professional that had previously done warranty and servicing would be able to diagnose the problem with his7 year old van.
His 2015 Hymer Exis-T parked outside his house wouldn't start.
He rang the AA to be told as the van was outside his house it wasn't an emergency and would take 6-7 hours to get to him.
At 5.30 they rang him to say it would be the following morning.
Following morning AA turned up and couldn't diagnose the problem and said the van would need to go to a Fiat specialist.
The AA guy asked my friend if he knew one in the area so he suggested the Fiat professional garage he used for warranty and servicing work.
A recovery truck turned up early afternoon and took the van away.
Wednesday my friend rang the Fiat professional garage to find out how they were doing.
He was told that they didn't have diagnostics for his van as it was so old, 2015, and their diagnostics only did 2016 and newer so they couldn't touch it.
He then rang the AA who told him that he was only covered to be taken to one garage and that they had taken his van to the garage of his choice so he would have to arrange for the van to be taken somewhere else himself at his expense.
It's now Friday, the AA won't budge, the Fiat professional has said it's nothing to do with them and his insurers have told him that as the AA recovered him to the garage of his choice it's not their problem.
Obviously he assumed that the Fiat professional that had previously done warranty and servicing would be able to diagnose the problem with his7 year old van.