Alde control panel warning

[Mower Man]

Hi all,
We have a Adria Matrix and this warning has popped up twice now on the control panel concerning ‘anti-bacterial’ fault stating low voltage but as you can see from the pictures all the voltages look ok on the battery side and it’s hooked up to electric so any ideas and has anyone come across this before?

Cheers

 

[Ridgeway]

I think it means that you either A) increase the electrical power setting on the water heater or B) activate the gas heating for the water heating ?

 

[Mower Man]

Ok, thanks for that and I shall look into it

 

[Mower Man]

Ok, thanks for that and I shall look into it

It is very rare we use the gas as always hooked up where we go and the heating electrical power is set at 2kw and the water heating is on so not sure what else there is to do (novice I know)

 

[Ridgeway]

You can increase the electrical heating capacity in the settings, i think 2kw is the medium setting.

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[Mower Man]

You can increase the electrical heating capacity in the settings, i think 2kw is the medium setting.

Hi,
Yes it is but I was told that we would not need to really go above the 2kw setting? Do you use yours at 3kw? And have you ever had that message we have had before?

 

[Ridgeway]

We adjust ours quite often depending on if we’re on gas, if the the hook up can handle 3kw etc etc. But no never had that message before.

 

[DavidG58]

Turn your heating up 16.5C it will nearly be warmer outside

Not had your message but suggest turn temp up, turn off electric turn on gas, see if message goes in half an hour

 

[AdrianChen]

We rarely use the AntiBac setting, but would expect that to need 3kw to get the temp up to 70+, probably best done using gas.

We do use the boost jobby before we both have a shower though, and that seems to need 3kw to work best. Luckily our inverter can supply any shortfall in the EHU.

 

[Mower Man]

Turn your heating up 16.5C it will nearly be warmer outside

Not had your message but suggest turn temp up, turn off electric turn on gas, see if message goes in half an hour

Thank you and I would normally but it’s just sat behind our home and I thought I would put the heating on low (12degrees) whilst it’s a bit cooler to save any damp etc and that was the message so you are probably correct as we use the vehicle every 2-3 weeks

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[DavidG58]

Thank you and I would normally but it’s just sat behind our home and I thought I would put the heating on low (12degrees) whilst it’s a bit cooler to save any damp etc and that was the message so you are probably correct as we use the vehicle every 2-3 weeks

I think I would still try to clear the message before I used it next or I would worry / wonder what might go wrong

Or as suggested turn that setting off

 

[Mower Man]

OK just a quick update. I have left the heating on overnight parked behind our home set at 11 degrees and gone to it this morning and NO message and the heating inside is at 11 degrees so thank you to everyone who pitched in with their advice etc and once again, it just goes to prove what a wonderful platform and forum this site is.

 

[DavidG58]

But did you change any settings ? Do you know what the message means or how it cleared

 

[Googlebot]

The message is a warning that the tank needs to heat up to a certain amount to kill any bugs breeding in there. Above a certain temperature they die instead of breeding.

The boost function also achieves this I believe.

Never came on with ours as we were always on gas and regularly used the boost function with 4 of us in there.

 

[Mower Man]

But did you change any settings ? Do you know what the message means or how it cleared

No as when I first put the heating on using EHU it just popped up but it’s not there now and sat at 11degrees inside. I shall ask the question to the Adria stand when I go down to the NEC and see what the explanation is and hopefully remember to post it on here

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[DavidG58]

Mower Man

Alde U.K. offer brilliant support, strongly recommend them for service, not your dealer who will most likely only have limited knowledge of specific pieces of equipment

The fluid is recommended to change at 5 years but a few manufactures seem to add the three year replacement option that Alde don’t recommend

Alde UK: World class heating for motorhomes and caravans

Comfortable heating all year round in all weathers. We are a world leading company which developsand produces heating systems for motorhomes and caravans.

www.alde.co.uk

 

[Scotch mist]

The message is a warning that the tank needs to heat up to a certain amount to kill any bugs breeding in there. Above a certain temperature they die instead of breeding.

The boost function also achieves this I believe.

Never came on with ours as we were always on gas and regularly used the boost function with 4 of us in there.

I believe you are right , but hot water on only on high temperature is enough to kill the legionnaires , it will achieve this on 1 , 2 or 3 kw , if on 1kw just leave it on long enough to reach its temperature,

 

[Mower Man]

Ok as promised i would reply to my findings after visiting the NEC on Tuesday and speaking with a very nice man on the ALDE stand. As most of you are seasoned professionals which i can tell by all your kind replies and also very correct in what you are telling me. So the man on the ALDE stand went through the fault with me and he explained that yes i could leave my heating on but on the ALDE control panel, go into the settings and TURN-OFF the water so that the heating will be on without trying to heat the water and the message i was getting will now NOT appear whilst it is parked on my drive. He also recommended to dump/drain off all the water from the tank and boiler even if its parked up on my drive for over a week and then just fill it back up with fresh water(obviously not too much as NO one wants to drive around with a FULL tank of water.
So many thanks to one and all and enjoy your autumn/winter trips!!

 

[peterc10]

Or(obviously not too much as NO one wants to drive around with a FULL tank of water.

I am afraid that some people on this forum will disagree with you on that. We always drive with full fresh water tank, because when we are on our travels through Europe we rarely know where we will decide to stop for the night and whether or not it has an available clean working water supply. Never had a problem doing that.

 

[DavidG58]

Ok as promised i would reply to my findings after visiting the NEC on Tuesday and speaking with a very nice man on the ALDE stand. As most of you are seasoned professionals which i can tell by all your kind replies and also very correct in what you are telling me. So the man on the ALDE stand went through the fault with me and he explained that yes i could leave my heating on but on the ALDE control panel, go into the settings and TURN-OFF the water so that the heating will be on without trying to heat the water and the message i was getting will now NOT appear whilst it is parked on my drive. He also recommended to dump/drain off all the water from the tank and boiler even if its parked up on my drive for over a week and then just fill it back up with fresh water(obviously not too much as NO one wants to drive around with a FULL tank of water.
So many thanks to one and all and enjoy your autumn/winter trips!!

There speaks a design engineer not a user

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[Mower Man]

I am afraid that some people on this forum will disagree with you on that. We always drive with full fresh water tank, because when we are on our travels through Europe we rarely know where we will decide to stop for the night and whether or not it has an available clean working water supply. Never had a problem doing that.

Yes I get the Full water tank when abroad which we intend to do next year
But for how we use it in the UK I tend to travel with just the 25% water enough to make a brew etc and then fill up once we get to the site

 

[Mower Man]

There speaks a design engineer not a user

Yes that is probably so true