Firestick randomly pausing, (not a connection issue)

[Widge]

Hi I have an issue with my firestick.

The firestick pauses, this is not due to the connection or buffering, it is as if you have pressed the pause button on the controller, if you press the pause button on the controller it continues again, without problem, I have a sony tv and originally I had the hdmi settings such that you could control the firestick using the tv remote, but the first thing I did was disable that with no change.

It has been doing it for a couple of months, initially was just occasionally, but seems to be getting much more frequent.I know the obvious things to try are another firestick in the tv, and this firestick in a different tv, unfortunately due to work on the house our other tv and firestick is all stored away at the moment. (Sorry i should have mentioned, this is in the house we dont have tv in the van).

I just wondered if anyone had seen it before, and knew what might cause it.
Dave

 

[RowleyBirkinQC]

Not seen/heard of it, not Google’d it. Have you tested with using the tv remote to control the Firestick whilst unpairing/disabling the Firestick remote? Just wondering if dodgy connection on the pause button or similar?

 

[Odd-no-more]

It may be that it's run out of memory, try deleting any apps you don't use.

 

[97243]

A couple of random thoughts .....

Have you tried pairing the Firestick remote so that it controls the TV as well, i.e. not the other way round ?

Do you have a VPN installed on the Firestick or your home router ? If so, have you tried disabling that or logging on to a different server?

 

[Widge]

Not seen/heard of it, not Google’d it. Have you tested with using the tv remote to control the Firestick whilst unpairing/disabling the Firestick remote? Just wondering if dodgy connection on the pause button or similar?

I tried googling it, unfortunately 50,000 hits to do with buffereing, i think i can lay my hands on a different remote, if so i will swap them over, and see if that helps, stupidly i hadn't thought of a sticky button.

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[Manic]

where’s the Firestick powered from, if TV try a seperate usb.

 

[Widge]

A couple of random thoughts .....

Have you tried pairing the Firestick remote so that it controls the TV as well, i.e. not the other way round ?

Do you have a VPN installed on the Firestick or your home router ? If so, have you tried disabling that or logging on to a different server?

The Firestick remote does control the tv a bit, but only on/off and volume. Also not a VPN but I actually use SmartDNS, but the effect is exactly like you have pressed the pause button, so i am sure it is not connection issues.

 

[Widge]

where’s the Firestick powered from, if TV try a seperate usb.

I use the psu supplied with the firestick.

 

[Widge]

It may be that it's run out of memory, try deleting any apps you don't use.

Thanks for the suggestion but It still has pleanty of memory.

 

[Miggs]

Mines the same. Deleting cache helps as well as deleting and reinstalling the app that freezes. Also get it with the streaming app installed directly onto my Sony TV!

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[suavecarve]

I clear the cookies and cache on each app and it seems to work better. Not perfect but it does something

 

[Miggs]

Maybe intermittent droppages in internet connection, who is your supplier?

 

[Widge]

I clear the cookies and cache on each app and it seems to work better. Not perfect but it does something

I also do that but, this seems indépendant of the application you are using.

My gut feeling is that it is something to do with the HDMI signaling, I have tried both hdmi sockets on the tv, and it is the same, so it would have to be either a common problem with the sockets on the tv, or a faulty firestick.

I think I am going to have to get my other tv, and firestick unpacked and do more testing,

 

[RowleyBirkinQC]

I guess another angle could be software/firmware updates on both Firestick & TV, if not automatically updated?

 

[Widge]

I guess another angle could be software/firmware updates on both Firestick & TV, if not automatically updated?

That did cross my mind, I think the firestick is up to date, i will have to check the TV, its not smart so a case of loading the new firmware on a usb, and updating it from the setup menu.

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[Stonemags76]

Try ringing Amazon, even if it’s an old firestick, they are usually very helpful!

 

[Widge]

This afternoon I swapped the remote for a similar but older remote, interestingly the firestick insisted on doing a firmware update on the this remote, and I have deleted the remote that i have been using. So far it apears to be behaving its self, i will see how it works tonight, and post what happens. Thanks everyone for your posts so far.

 

[Widge]

This afternoon I swapped the remote for a similar but older remote, interestingly the firestick insisted on doing a firmware update on the this remote, and I have deleted the remote that i have been using. So far it apears to be behaving its self, i will see how it works tonight, and post what happens. Thanks everyone for your posts so far.

I thought swapping the remote had cracked it, the first evening no problem at all, but yesterday it paused itself again several times.

I am still up to my eyes in renovating the bedroom but hopefully I will have a bit more time to look at it properly next week.