AIB Insurance, a MotorhomeFun member, is giving me grief regarding a refund of my insuance premium.
Having exported and re-registered my motorhome, in Slovenia, I needed to cancel my uk insurance and re-insure it here. The insurance policy was cancelled with AIB on the morning of the 16th of March. I heard nothing further from them and after a week I rang them again, they then sent me a email confirmation of cancellation but no confirmation of NCB. Another email request was needed before my NCB confirmation was received. Still no refund!
On the 29th of March I rang them again - they were putting a cheque in the post that day! Two weeks later still no cheque so I rang again, 'Oh the cheque was returned unpaid'!!! Could I give them the details of my original payment card and they would refund to that. Later that day they emailed me a document showing the refund amount which differed from the amount expected. Another phone call, the difference is their 20% fee but sorry they had calculated it wrongly so then correctly work out my refund. 2 days later I'm still waiting for my refund.
So what are they playing at? How can a cheque be returned unpaid when was never received or presented to a bank? This refund is a considerable amount of money because it relates to a full timing insurance policy. Why are they dragging their feet over repaying my refund??
Having exported and re-registered my motorhome, in Slovenia, I needed to cancel my uk insurance and re-insure it here. The insurance policy was cancelled with AIB on the morning of the 16th of March. I heard nothing further from them and after a week I rang them again, they then sent me a email confirmation of cancellation but no confirmation of NCB. Another email request was needed before my NCB confirmation was received. Still no refund!
On the 29th of March I rang them again - they were putting a cheque in the post that day! Two weeks later still no cheque so I rang again, 'Oh the cheque was returned unpaid'!!! Could I give them the details of my original payment card and they would refund to that. Later that day they emailed me a document showing the refund amount which differed from the amount expected. Another phone call, the difference is their 20% fee but sorry they had calculated it wrongly so then correctly work out my refund. 2 days later I'm still waiting for my refund.
So what are they playing at? How can a cheque be returned unpaid when was never received or presented to a bank? This refund is a considerable amount of money because it relates to a full timing insurance policy. Why are they dragging their feet over repaying my refund??
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