Captain Ahab
Free Member
The Eternal Unbreakable Triangle..........Mercedes-Hymer-Dealership
In March 2015 I bought a Hymer MLT 580 which is basically a small Hymer MH on a Mercedes Sprinter. It came with a small number of snags but nothing more than any other motorhome I've had.
The Sprinter is dedicated to the UK with right-hand drive, instrument panel in Imperial measurements, mirrors and wiper acceptable for driving in this country. There are alterations you can make to the dashboard display to show metric and this is useful when going abroad to have a MPH speedo' and KPH digital readout at the same time.
Then I discovered that it didn't show Miles per Gallon but Litres per 100/Km and I cannot change this to Imperial MPG. An annoying factor as I have always found this an early indicator of problems. The Sprinter advertising talks about MPG, the 'miles' left in the tank are displayable so the calculation is being done in MPG but I am being kept out of the loop.
Step 1 ...... Email to Dealership. Ignored
Step 2 ...... Email to Mercedes Customer services.
Their Reply ...................
Thank you for contacting Mercedes-Benz Customer Service.
I have contacted our technical team regarding the mph display settings on your motorhome. They have advised these are not set by Mercedes-Benz so have recommended you contact Hymer directly who should know whether changing these settings is possible or not.
Should you have any further requirements please do not hesitate to contact me or any of my colleagues.
Yours sincerely
Simon Duckworth
Customer Service UK
Step 3 ..... Into Dealership, small warranty problems, ask them to look at it. ......
Reply ......'Cannot be altered, live with it'
Step 4 ..... Contact Hymer direct and explain problem.
Reply .....
From: Kundendienst
Subject: AW: WG: General Inquiry_________[261681]
The problem you describe concerns Mercedes. Unfortunately we can not give you further advise than contacting a Mercedes dealer or the technical support of Mercedes.
Hymer GmbH & Co. KG
Carina Wohnhaas
Technischer Kundendienst
Holzstr. 19
88339 Bad Waldsee
Step 5 ..... I send Hymer the Email I have from Mercedes, saying 'contact Hymer'
Reply ...... There has not been one!!!!
Has anyone any ideas?
In March 2015 I bought a Hymer MLT 580 which is basically a small Hymer MH on a Mercedes Sprinter. It came with a small number of snags but nothing more than any other motorhome I've had.
The Sprinter is dedicated to the UK with right-hand drive, instrument panel in Imperial measurements, mirrors and wiper acceptable for driving in this country. There are alterations you can make to the dashboard display to show metric and this is useful when going abroad to have a MPH speedo' and KPH digital readout at the same time.
Then I discovered that it didn't show Miles per Gallon but Litres per 100/Km and I cannot change this to Imperial MPG. An annoying factor as I have always found this an early indicator of problems. The Sprinter advertising talks about MPG, the 'miles' left in the tank are displayable so the calculation is being done in MPG but I am being kept out of the loop.
Step 1 ...... Email to Dealership. Ignored
Step 2 ...... Email to Mercedes Customer services.
Their Reply ...................
Thank you for contacting Mercedes-Benz Customer Service.
I have contacted our technical team regarding the mph display settings on your motorhome. They have advised these are not set by Mercedes-Benz so have recommended you contact Hymer directly who should know whether changing these settings is possible or not.
Should you have any further requirements please do not hesitate to contact me or any of my colleagues.
Yours sincerely
Simon Duckworth
Customer Service UK
Step 3 ..... Into Dealership, small warranty problems, ask them to look at it. ......
Reply ......'Cannot be altered, live with it'
Step 4 ..... Contact Hymer direct and explain problem.
Reply .....
From: Kundendienst
Subject: AW: WG: General Inquiry_________[261681]
The problem you describe concerns Mercedes. Unfortunately we can not give you further advise than contacting a Mercedes dealer or the technical support of Mercedes.
Hymer GmbH & Co. KG
Carina Wohnhaas
Technischer Kundendienst
Holzstr. 19
88339 Bad Waldsee
Step 5 ..... I send Hymer the Email I have from Mercedes, saying 'contact Hymer'
Reply ...... There has not been one!!!!
Has anyone any ideas?