Still waiting to collect my new van and I'm at my wit's end (1 Viewer)

[SirPooley]

Last week I wrote a forum post about how I had been waiting three weeks to get my brand new van after paying all the money for it.

I'm still waiting.

I called Marquis last week and they said they said they were still waiting for the V55 registration documents from the DVLA. I had asked them if they could deliver the vehicle to me on trade plates so that it was at least on my drive, but was told they are not allowed to release it until they have those documents.

So we are now approaching the fifth week where I have handed over £78,000 and I still have no van - nor any indication of when I might actually be able to pick it up.

I'm frustrated and getting increasingly annoyed. Do I have any options other than to just sit and wait?

 

[pappajohn]

Get your MP to kick DVLA up the arse.....or at least contact them.

 

[David and Sally]

Have they sent you proof of their application? Proof of posting and proof of receipt at DVLA? That’s what my dealer did when I was waiting.
Hope you get it soon.

 

[SirPooley]

Have they sent you proof of their application? Proof of posting and proof of receipt at DVLA? That’s what my dealer did when I was waiting.
Hope you get it soon.

They haven't but I do trust them, even if that makes me naïve. I sat with the sales guy as he went through the application after I chose my number plate.

 

[David and Sally]

They haven't but I do trust them, even if that makes me naïve. I sat with the sales guy as he went through the application after I chose my number plate.

I would still be asking for copies or proof.

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[steve69]

I would tell the dealer, that as it's now your van, and they will not allow it to be moved, you have every right to move into it where it stands.
Spending a couple of nights in it at the dealers just might make them speed things up a bit.

 

[Lenny HB]

I had asked them if they could deliver the vehicle to me on trade plates so that it was at least on my drive, but was told they are not allowed to release it until they have those documents.

That's BS you have paid for it so it's yours if you choose to you could drive it home unregistered.
You should never pay for a van until you collect it, what happens if they go bust tomorrow?
I know one person it happened to & he lost his money.

 

[Just smiffy]

Tell them your cancelling it, that’ll make them pull their finger out…

I wonder if there hanging on until the chattel mortgage/loan on it is paid off…

 

[Riverbankannie]

I would tell the dealer, that as it's now your van, and they will not allow it to be moved, you have every right to move into it where it stands.
Spending a couple of nights in it at the dealers just might make them speed things up a bit.

That’s not a bad idea to move in and use it. The majority of new ones have a snagging list for the customer to find no matter what the PDI says. Then at least you could get them to do the fixes while you are there !

 

[Sapper520]

Dealer talking poo.

They’ve buggered something up.

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[GMLS]

Have you got something that proves title of the vehicle has passed to yourself?. Irrespective of this you also need to ensure responsibility for insurance is theirs until you collect.This does seem a strange situation. I've just collected a new vehicle which was registered in my name prior to collection and paid for the day before after doing a virtual handover a week before.

 

[Swifter]

Is it normal to pay for the entire cost of the van upfront before delivery ? I thought you would put a deposit down and then pay the balance when a delivery date is confirmed . I hope you get it soon .

 

[andykim]

And swift keep advertising on tv for all of their range of motorhomes and vans? Wonder what their turnaround time is from order??

 

[Wh05apk]

I would contact dvla and query the time delay and whether this is normal and if so is there anyway of expediting it?

 

[Riverbankannie]

I do remember that day we collected ours from Southdown’s, plates were not yet registered so they drove us to a campsite on their trade plates and returned the next day with the registered plates. So I assume you could ask for delivery to your drive on their trade plates?

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[ChrisL]

Unfortunately there have been several negative reviews about Marquis on the Internet, one chap even blocked off their entrance and hung banners on his motorhome proclaiming how bad they were.

 

[rb62]

Some fascinating stories here,especially post #15

Marquis

I have heard of horror stories with Marquis. I am about to buy an Autosleeper with them and have already advised that I will be going through a very extensive checklist (something I have downloaded). Are there any experiences / lessons learnt that you can pass on? Good or bad. Regards, BOOMEL

www.motorhomefun.co.uk

 

[Jimbohorlicks]

They haven't but I do trust them, even if that makes me naïve. I sat with the sales guy as he went through the application after I chose my number plate.

I wouldn't trust them ,a company like marquis who deal in a few vans should be able to get vans registered almost the same day. I would at least go to marquis and to see the van to make sure its there or its not been damaged and undergoing a repair.,hence the delaying tactics
I think they are dragging thier heels on this as normally only takes a couple of days tops to register
Go to them and insist they show you the van and paperwork and to call dvla in your prescence

 

[SirPooley]

I do remember that day we collected ours from Southdown’s, plates were not yet registered so they drove us to a campsite on their trade plates and returned the next day with the registered plates. So I assume you could ask for delivery to your drive on their trade plates?

Thanks Annie. I did try that but they said they couldn't drive it on the roads until the vehicle had its V55.

 

[SirPooley]

I wouldn't trust them ,a company like marquis who deal in a few vans should be able to get vans registered almost the same day. I would at least go to marquis and to see the van to make sure its there or its not been damaged and undergoing a repair.,hence the delaying tactics
I think they are dragging thier heels on this as normally only takes a couple of days tops to register
Go to them and insist they show you the van and paperwork and to call dvla in your prescence

Thanks. I've been several times (it's only 20 miles away). It's been taken off their main forecourt and is sitting at the back all in good order.

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[Jimbohorlicks]

Thanks Annie. I did try that but they said they couldn't drive it on the roads until the vehicle had its V55.

They can drive with trade plates, how do you think they get brand new unregistered vans to shows etc.
I would visit and just make sure its there or not damaged and being repaired

 

[Pausim]

Dealer talking poo.

They’ve buggered something up.

That is my immediate reaction too.

The dealer is is still telling lies. The original excuse that they had to start the registration process again because the new registrations had come out means they had not submitted the forms in the first place. Have they actually submitted the registration forms for the new number plate? They can drive the motorhome anywhere they like on trade plates so that is another lie.

Time to stop being trusting and get assertive.

 

[Speve]

I think I would be contacting the managing director asking for the reason for delay and demanding my money back until they get your new van delivered to you
hope you get sorted soon good luck

 

[Swifter]

Some fascinating stories here,especially post #15

Marquis

I have heard of horror stories with Marquis. I am about to buy an Autosleeper with them and have already advised that I will be going through a very extensive checklist (something I have downloaded). Are there any experiences / lessons learnt that you can pass on? Good or bad. Regards, BOOMEL

www.motorhomefun.co.uk

Wow ! That’s a shocking story ! No idea how they expected to get away with that one !

 

[Gina M]

Last week I wrote a forum post about how I had been waiting three weeks to get my brand new van after paying all the money for it.

I'm still waiting.

I called Marquis last week and they said they said they were still waiting for the V55 registration documents from the DVLA. I had asked them if they could deliver the vehicle to me on trade plates so that it was at least on my drive, but was told they are not allowed to release it until they have those documents.

So we are now approaching the fifth week where I have handed over £78,000 and I still have no van - nor any indication of when I might actually be able to pick it up.

I'm frustrated and getting increasingly annoyed. Do I have any options other than to just sit and wait?

I'm interested in how easy was it to spend 78k we have just paid off a large sum on a mortgage and I had to prove where we got every penny from, it was a nightmare going back years on bank statements etc.

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[simbadog]

Marquis Motorhomes Limited​
Mr Mike Crouch	Managing Director
Email	mc1@marquismotorhomes.co.uk
Advice from CEOemail.com	How to write your email to the Managing Director
Telephone	0800 026 7777
Switchboard	0800 026 7777
Website	https://www.marquisleisure.co.uk
Social Media	Broken Link Removed Broken Link Removed
Postal Address	Orchard Works, Willersey, Broadway, Worcestershire, WR12 7QFBroken Link Removed
Company Number	01415591Broken Link Removed

 

[Steve N Tracy]

When we bought our current motorhome and it looked like registration might be delayed, Davan offered to lend us trade plates to drive it home.
Marquis are trying it on, it's yours paid for in full, if they will not lend you plates, do you have any friends or relations in motortrade that can lend you trade plates?

 

[Dave7]

If done by post it can take a good few weeks
Some dealers won’t pay to do it online where it gets done the same day

 

[Simon Select]

What van is it? Some can be registered online instantly, others have to be manually sent off and it can take months.
DVLA are a shambles at the moment.

 

[meanders]

SirPooley it's probably worth answering Simon Select above. From reports here, he is a dealer you can trust. If he can assist, even with information, that has to help.