Problem with Camping Car Park app today? (1 Viewer)

[Whitebirdyman]

I can log into my account on the app and see the list of sites, but clicking on them just throws up an error. Likewise, I can see my balance but the top up function is not working. On the website everything is fine and I have topped up there, my balance has updated on the web but not in the app. I have the app on 2 phones and they both have the same problem

I have emailed them but am not expecting a quick reply and I would prefer not to phone unless I find I am the only one with this problem.

jim

 

[scotjimland]

Just tested on my phone and it looks like it's working ok..

have you tried updating the phone app .. ?

 

[chaser]

Just tested on my phone and it looks like it's working ok..

have you tried updating the phone app .. ?

Yeah working as normal here.

 

[Whitebirdyman]

Just tested on my phone and it looks like it's working ok..

have you tried updating the phone app .. ?

It seems to be up to date on both phones and I have also cleared the cache. I am going to try deleting and reinstalling to see if that sorts out the problem since yours is working ok.

Update.....reinstalling sorted out the problem, thanks very much for checking yours so that I knew it was definitely my problem.

jim

 

[chaser]

It seems to be up to date on both phones and I have also cleared the cache. I am going to try deleting and reinstalling to see if that sorts out the problem since yours is working ok.

You have already switched them off and on again before deleting stuff I presume

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[scotjimland]

I am going to try deleting and reinstalling to see if that sorts out the problem

always my first step when an app isn't working as it should

you won't lose any personal data

 

[maison]

On my iPad “clicking” on the site symbol does nothing although on my iPhone it works OK and links to the Aire details.

I contacted their HQ asking if there was an incompatibility with the latest iOS for iPad but they said no.

Still got the problem.

 

[Wonders]

For info. On my android phone. Just tried it. Needed update on sign in. Working fine after update

 

[maison]

For info. On my android phone. Just tried it. Needed update on sign in. Working fine after update

Just applied the latest update and now working OK on iPad too. There obviously was a problem with compatibility following the last iOS update although CCP denied it.

 

[Whitebirdyman]

In response to my original query, I eventually had a response from them saying there was a problem with the app and that an update would fix it.

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