Oyster 5 satellite problem (1 Viewer)

[Ozz21]

Hello, we splashed out on an Oyster 5 to get TV abroad expecting it to be foolproof (we are totally non technical). We are in Spain near Gandia using a Carthago Alphatronics tv. The dish seems to lock on to Astra 2 (pressed the tick when it comes up as told) but tv seems to be totally scrambled - one of us has messed it up, not saying who! Just into a 9 week holiday so would like to sort it. Any ideas please?

 

[Figaro]

I think you'll be outside the transmission footprint for Astra 2 down there. Other satellites are probably available though.
Anthony OysterTech will know for sure

 

[Neil S]

There are some channels on Astra 2 even in Spain
However most are transmitted on SKY tv platform which are encrypted unless you have an appropriate SKY receiver and viewing card
If your dish is locked on to Astra 2 it will be receiving the Pan European beam .
You will be able to watch SKY news
Challenge TV , NHK world , Pick TV , HGV TV , CNN , Bloomberg and a few others

 

[bigtwin]

Sounds as though it’s working fine its just that you're outside its working footprint.

Ian

 

[Neil S]

Sounds as though it’s working fine its just that you're outside its working footprint.

Ian

For Freesat mainstream channels your right

^{_{Subscribers  do not see these advertisements}}

 

[LithiumConvert]

You will be able to watch SKY news

That would be my suggestion for the best channel to try. (good signal, good footprint and no encrptiption)

Alphatronics tv. - one of us has messed it up

Easily done.
There is an option to tell the Alphatroncics which satellite it is supposed to be viewing.
With that set wrong the TV won't work.

If need be, I can look at ours to tell you where to find the setting.

Having said that, Gandia is a long way south of the Astra 2 footprint.

Satellite TV Coverage for Astra 2 (28.2E) & Astra 2 European

Satellite TV Coverage maps for Astra 2 (28.2E) & Astra 2 European for Free to view and subscription tv for motorhomes, caravans, RVs and camping

satfi.co.uk

although we did have our Oyster working (with Sky News, but not much else) in Rome, Italy. Which is almost as far.

 

[Vansflyer]

Astra @ 28east covers that part of Spain just fine if an 85cm dish but as advised you won't get the Northern beam with BBC etc on. We have used ours in Xabia no problem at all and got Sky News, Cnn and quite a few more off 28 East without issue.
Depending on the age of your Alphatronics TV you may need to manually put some transponders in at they changed not that long ago.
"Free" Sky News is now on.
12070 Horizontal
27500 symbol rate.

To watch BBC etc is more complicated but it can be done and info is available with a quick search.

 

[iain26]

We are south of Almeria now and can get Sky News but nothing else worth watching (unless you like 60’s, 70’s,80’s music). You may need to retune the TV receiver yto get the available channels.

 

[Ozz21]

Thanks every, we will persevere!

 

[Figaro]

Thanks every, we will persevere!

I'm sure Anthony will be along to help at some point

^{_{Subscribers  do not see these advertisements}}

 

[Satandpcguy]

My 80cm dish near Gandia, get no BBCHD (no SD which closed earlier this year) or ITVHD or C4HD or C5s. It just about gets the ITVSDs and C4 SD..like right on the limit, even a tough of the dish and they go, not stable at all.
As these are all on the UK beam of the satellites.

A bit slightly north, and slightly inland, like towards Xativa, it gets a little bit stronger, but still not stable.

It has no trouble with those channels on the European beam, which is a lot of the Sky pay channels, and lots of the free "cheapo" channels.

 

[Anthony OysterTech]

Hello, we splashed out on an Oyster 5 to get TV abroad expecting it to be foolproof (we are totally non technical). We are in Spain near Gandia using a Carthago Alphatronics tv. The dish seems to lock on to Astra 2 (pressed the tick when it comes up as told) but tv seems to be totally scrambled - one of us has messed it up, not saying who! Just into a 9 week holiday so would like to sort it. Any ideas please?

Ozz21 apologies for the late reply. Currently I'm finding it difficult to get away from the workshop so not online as often as I should be. There are multiple reasons for you not receiving the transmissions in that area of Spain as many have already stated but the only way I can be sure of things would be to go through everything on the phone. We're done for the evening now but we're in tomorrow from 8:30am so if you are still needing assistance with everything either myself or my colleague Pat will happily talk you through what's available where to help give you a bit more of an understanding about the system and it's capabilities.

Again, my apologies for the lateness of my post but we're always on hand in the office should you need any help. The office number is 01858575928 and also if you need assistance out of office hours you can send me a private message through our facebook page, just go to https://www.facebook.com/oyster.satellite

 

[Capitanjohn]

Ozz21 apologies for the late reply. Currently I'm finding it difficult to get away from the workshop so not online as often as I should be. There are multiple reasons for you not receiving the transmissions in that area of Spain as many have already stated but the only way I can be sure of things would be to go through everything on the phone. We're done for the evening now but we're in tomorrow from 8:30am so if you are still needing assistance with everything either myself or my colleague Pat will happily talk you through what's available where to help give you a bit more of an understanding about the system and it's capabilities.

Again, my apologies for the lateness of my post but we're always on hand in the office should you need any help. The office number is 01858575928 and also if you need assistance out of office hours you can send me a private message through our facebook page, just go to https://www.facebook.com/oyster.satellite

wouldn't it be great if all companies had the back up like OysterTech.