Apuljack Engineering Ltd

aged 120 volt MSW inverter / charger unit - inverting failure (otherwise operational) - enquiries with unit service / repair agents in the USA suggest a possible 'straight forward' relay failure on the inverting side

early November 2021 - initial enquiry - reception advised a 10-14 working day turn around
mid November 2021 - unit dropped off to investigate whether inverting failure was terminal or could be repaired - would update me when looked at
early & mid December 2021 - called technical & reception seeking update on investigations, before Xmas please (replacement unit has a lengthy lead time from the USA, because of weight) - still awaiting response
mid January 2022 - called again - technical not available - reception requested I send technical an email enquiring about progress - duly sent - response awaited

Less than impressed so far
(appear to be knowledgeable in their field of work, but thus far customer support / liaison very lacking)

I used them to repair a ecu for electronically controlled viscous engine fan , it was done extremely efficiently , at moderate cost even to the fitting of some upgraded components. Returned on time and saved me about £1100 !!

apuljack refurbished and upgraded our reich e box back in febuary totally profesional in every way cant enquiries@apuljackengineering.co.uk them enough
fast forwards to today 30/7/20 i had a fridge problem spoke to them just to check which plug was which and they talked me through testing and proved that the box was fine and it was an external fault. As a heating engineer i know how annoying it can be to take the time to do this for a customer thank you apuljack