Is this as good as it seems? EU roaming included. (2 Viewers)

[Neilfg]

Finally got a reply this afternoon. Advising that I make sure the APN is set to ‘everywhere’. Of course I’d tried that and every other APN I could find online.

I’m back in the Uk now so have asked for a refund as the sim was worse than useless for the entire period I needed it.
Pity the customer service is so lacking. I’m going to the US with the entire family in July and was planning using 2 of the global sims in seperate MiFi units.

We are in Canada and have a global SIM data only, it is working very well, also used in UK.

 

[aria]

Have you found out if you have phone sim or global data only.

I’ve asked them to find out and let me know.

That’s a plausible explanation. I had full bars of signal all the time but no data.

 

[Two on Tour]

Have you found out if you have phone sim or global data only.

Just had a look and I have had a couple of emails today from RWG, the first one confirming the sim activation and the second a reply to my concerns regarding the sim being global.

-------------------------------------------------------------

Hi Paul,

That's correct, there have been some changes to our Global SIM cards but they opparate in the same manner as other Global SIMS.

Best Wishes,



RWG Mobile Support Team
Tîm Cymorth RWG Mobile
01633 415333
support@rwgmobile.wales
www.rwgmobile.wales

Merlin House, Langstone Park, Newport NP18 2HJ | Tŷ Merlin, Parc Langstone, Casnewydd NP18 2HJ

On Fri, 28 Apr at 4:17 PM , Paul Webb <paulwebb33@gmail.com> wrote:
The following details were submitted through a form on Support-ENG-PER:

Mobile Number:	07965243xxx
Name:	Paul Webb
Email:	paulwebbxxxxxxxx
Country:	UK
Query type:	Other
Platform - select your platform:	Other
Message:	I'm more than a little concerned that I have not been sent the Global Data sim that I ordered to use I'm my Teltonika RUT955 router as the sim I have received appears to be a normal phone sim. I noted that another person on our MHF forum posted a photo of their Global data sim card and it was totally different to mine. As a result, I tried my sim card in my phone and I can use the sim to make and receive phone calls and send and receive text messages even with WiFi and data turned off on my phone which I would not expect to be able to do on a data only sim card. I'm very interested to view your reply. Kind regards Paul Webb

 

[Westbarn1]

Some progress for me, I looked up on line to see the nearest spot for 5g EE and drove to where indicated, just outside Norwich, with my mobile phone and my iPad (which will take a sim) Didn’t find 5g but did get 4bars 4g on ‘Now’ was then able to make a phone call and download data. I then switched the Sim to the iPad and again able to receive data. Back home, put the sim into my RTX14 and all appears well. We are on the Portsmouth Santander ferry on Thursday, so hopefully all will still be okay when we get there. NB. Mine is supposed to be the 200g Global data sim.

 

[Red Sonja]

I have had an answer to my query about the global sim. It is £10 a month extra and not a one off charge. (Which is what I thought)

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[Driventemple]

I have had an answer to my query about the global sim. It is £10 a month extra and not a one off charge. (Which is what I thought)

Are you sure? What form was the answer - email? Can you reproduce it here, please?

 

[Two on Tour]

I have had an answer to my query about the global sim. It is £10 a month extra and not a one off charge. (Which is what I thought)

Are you sure? What form was the answer - email? Can you reproduce it here, please?

Yes it £10 per month on top of the phone version, how do I know, I have the Global version.

 

[Mickey1]

I have had an answer to my query about the global sim. It is £10 a month extra and not a one off charge. (Which is what I thought)

I believe it’s a monthly contract but can be cancelled any time.

 

[Red Sonja]

Yes it £10 per month on top of the phone version, how do I know, I have the Global version.

 

[Red Sonja]

Are you sure? What form was the answer - email? Can you reproduce it here, please?

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[carl2]

Our 200GB Global data SIM arrived and is the same as Two on Tour

Good news - they delivered the SIM to Portugal. Took one week to arrive.

Is not working 'out of the box'. Tried SIM in iPhone and router (Netgear Aircard 810S).

Have sent an email to activate.

Also keen to confirm it is definitely a 'data only' SIM. Will update

SIM was activated today and seems to be working fine.

They also confirmed it was a 'global data SIM' (card said mobile and came with number).

 

[EssexBoy]

Back in France now by a lake near a small village 40 miles south west of Bordeaux, in the middle of nowhere no big towns in the area.

I'm getting 95 mb/s never seen speeds that high anywhere before.

Thinking about my problems with the Mifi maybe down to it logging onto a different band on the mast to my phone. Might try it again here as it is a pain relying on a phone hot-spot.

Anyone know with the Teltonika routers if you have the option of selecting the band if the mast is transmitting more than one.

I'm just back from France and found that my 200gb RWG SIM wasn't able to stream on 5 of the 14 days I was away (on Orange F/Now), but my phone SIM on Vodafone in the UK and SFR in France worked fine on those 5 days.
I too have a Teltonika RUX955 router and did have issues with the RWG SIM connecting when I first had it, but its been OK connecting since. I did notice that using the Teltonikas speed test, I was getting better speeds with the RWG SIM than the Vodafone one, but streaming was worse...

 

[Manic]

I’ve been constantly getting better data than in uk and been streaming tv with no problems. Even in small villages miles from anywhere

 

[EssexBoy]

I’ve been constantly getting better data than in uk and been streaming tv with no problems. Even in small villages miles from anywhere

Do you use a mifi, tether your phone or an LTE router?

 

[Manic]

Do you use a mifi, tether your phone or an LTE router?

I’m using a Huawei B535 router and a Poynting V3 antenna on the roof with a RWG phone sim.

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[Manic]

These are what I’ve been getting

 

[EssexBoy]

These are what I’ve been getting View attachment 747274

Pretty good
It's a bit weird but where I'm parked right now, I'm getting 8mb down and 20mb upload !!!
That's with my Teltonika router, RGW SIM and poynting puck aerial...

 

[aria]

I’ve given up now. Have wasted hours checking/changing settings and swapping the sim between devices.
They’re refunding the £28.

Customer support from this mob is beyond poor. I can accept technical issues/they sent me the wrong sim/ or whatever. 4 days of radio silence though, is brutal.

As soon as the sim was activated last Thursday morning I let them know I had no data. I got one reply asking what MiFi unit, and that was all till they finally responded on Tuesday.

 

[Dobby 2]

Currently in a vineyard, part of the Portugal easycamp sites. It's south east of Lisbon and its the home of Filipe Jorge Palhoca wines. No services but for your €19's you get a good night's sleep and three decent bottles of wine in a gift pack. Oh and by the way I'm currently getting 6mps in the Mifi.

 

[Driventemple]

I bought the 2 Year Global Sim with 2Gb of data per month for £45. This is to keep my Raspberry Pi running with the Venus software monitoring the leisure electrics. I am about to go to France next week so intend to purchase an 'add on' 100Gb data for £15 for one month. The Website and App are confusing so, watch this space....

The 100Gb has been added and departure from Uk is due 8.30 Tuesday (Poole)

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[Bolti]

The 100Gb has been added and departure from Uk is due 8.30 Tuesday (Poole)

The 100 gb add on is £25 for Global. UK only is £15.

Edited to add: It is a very confusing website, hope it works for you, let us know.

 

[Dobby 2]

Currently at Costa do Vizir Camping at Porto Covo Portugal. Best facilities we've encountered in our touring days. All new, numerous and beautiful swimming pool. Beautiful little town with lovely restaurants. We are getting 10 mps so are gonna stream a movie.

 

[Aksp]

I’ve given up now. Have wasted hours checking/changing settings and swapping the sim between devices.
They’re refunding the £28.

Customer support from this mob is beyond poor. I can accept technical issues/they sent me the wrong sim/ or whatever. 4 days of radio silence though, is brutal.

As soon as the sim was activated last Thursday morning I let them know I had no data. I got one reply asking what MiFi unit, and that was all till they finally responded on Tuesday.

I’ve also given up. Support service from RWG is not fit for purpose, no answering phone and no replies to emails. I gave them 2 weeks but have now gone to Popit who helped me set up within 24 hours of receipt of sim.
If I need any extra data whilst away I’ll get a local sim.

 

[Driventemple]

I’ve also given up. Support service from RWG is not fit for purpose, no answering phone and no replies to emails. I gave them 2 weeks but have now gone to Popit who helped me set up within 24 hours of receipt of sim.
If I need any extra data whilst away I’ll get a local sim.

I've had several helpful emails from Tim and he tells me that my £15 100Gb deal is 'on' so, we will see when we get to France next week.

 

[Minxy]

I’ve also given up. Support service from RWG is not fit for purpose, no answering phone and no replies to emails. I gave them 2 weeks but have now gone to Popit who helped me set up within 24 hours of receipt of sim.
If I need any extra data whilst away I’ll get a local sim.

Have you tried sending your messages from a different email address?

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[Dobby 2]

Streamed the movie on Netflix with no problems. We are now at a reservoir, Barragem do Roxo, approx 20 miles north of Castro Verde Portugal, It's out in the wild but we are still getting 8mps so quite adequate for normal use. Lovely place to stop for a night, very dark and very peaceful.

 

[Aksp]

Have you tried sending your messages from a different email address?

I’ve tried several options but given up wasting anymore of my time

 

[Westbarn1]

I'm in Burgos now, day 3 in Spain, no problems with connection with Global Sim so far, is connected to Movistar Now

 

[helzie2020]

Have not got a clue, can you do that with text messages as well? but even so is a data only sim not data only then?
I was not expecting to see it registered on the EE network.

So will turning WiFi off and trying again prove the point?

My brother ordered the 200GB data-only Global SIM (£28 per month) on 26 April. He says he received it within 24 hours.

The letter which came with the SIM is a bit confusing; it seems to be a standard letter as it mentions calls, texts, voicemail and topping up.

When he emailed RWG to activate the card, they recommended that he "...makes a single call while in the UK to register the SIM onto the UK network and to optimise performance overseas."

After reading this thread, I suggested that he tried to make a call using it, which he did by phoning me at 3pm today. Like Two on Tour, that confused me as I wouldn't have thought it possible to make calls on a data-only SIM. I suggested that he email RWG to check that he had the right SIM.

He received a reply within 30 minutes to confirm that the SIM card he was sent IS a data-only SIM and that calls will be disconnected shortly.

I've attached a photo of the SIM card he received.

Anyway, he's off to France and Spain tomorrow so I'll be interested to see how he gets on.

 

[Westbarn1]

My brother ordered the 200GB data-only Global SIM (£28 per month) on 26 April. He says he received it within 24 hours.

The letter which came with the SIM is a bit confusing; it seems to be a standard letter as it mentions calls, texts, voicemail and topping up.

When he emailed RWG to activate the card, they recommended that he "...makes a single call while in the UK to register the SIM onto the UK network and to optimise performance overseas."

After reading this thread, I suggested that he tried to make a call using it, which he did by phoning me at 3pm today. Like Two on Tour, that confused me as I wouldn't have thought it possible to make calls on a data-only SIM. I suggested that he email RWG to check that he had the right SIM.

He received a reply within 30 minutes to confirm that the SIM card he was sent IS a data-only SIM and that calls will be disconnected shortly.

I've attached a photo of the SIM card he received.

Anyway, he's off to France and Spain tomorrow so I'll be interested to see how he gets on.

View attachment 750491

That is the same as mine and I adopted the same procedure, before leaving UK, it's all good now, so your Brother should be okay.

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