Yamaha terrible service

[Jaws]

Taken from the BIRD forum.. The OP has been a member of BIRD for many many years and is not prone to outbursts...

The Blood Bike group I'm in have a couple of FJR 1300's.
There's currently a recall on them for a gearbox fault. The fleet manager has been told that they can only be used in an emergency.... Which is the whole point of having them!!

Local dealer can't look at them for at least a month and it's then a 5 day job per bike.

Yamaha have been contacted to try and get it sorted quicker. Their response..... Its not our problem you can't use your bike and no we won't lend you anything to help you carry out your essential service delivering blood........

 

[David and Sally]

Sad. Nail in the coffin for Yamaha with BB?

Maybe Triumph, Honda or BMW will step in and help.?

 

[RowleyBirkinQC]

You’d think Yamaha would be cognisant of the potential negative publicity optics there. No apparent understanding or empathy and crap service indeed.

 

[bigtwin]

That’s not good.

Whatever the issue is with the local dealer you’d have thought that, given the time of year, they’d make a call to their customers currently booked in and explain that they like to push them back in order to keep the Blood Bikes on the road. I’m sure most customers would be ok with that.

Ian

 

[drago35uk]

I’m a Blood Biker for Manchester Blood Bikes and we are the busiest we’ve been especially with all the COVID samples. Luckily we run a fleet of Hondas.

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