Will an install void our warranty?

[Jo-jo]

We spoke to Offgrid Power Solutions at the NEC last week and are thinking of going down the lithium route. We saw our dealer on a stand and mentioned possibly having work done. He said in order to keep the warranty intact, any work must be carried out by an NCC approved company.

The thought of our dealer messing with the electrics fills me with dread and would much rather let a professional do the work.

What might we be risking if we don't use NCC approved? I've read the warranty online, and the existing battery is covered for 1 year and I can't see any reference to the electrical system at all. Is the warranty worth anything anyway and should we just get the work done by OPS?

(edit: vehicle was new in June 2024).

 

[Kannon Fodda]

If Offgridpower.solutions are not professional then I don't know who is.

I cannot believe it is a legal requirement for anyone to be a member of a trade body. In some spheres you need to be a member of an organisation where there is a legal definition such as to call yourself an Architect (note the capital), you need to be an RIBA member. For gas appliances you need to be Gas Safe Registered. But the NCC does not hold such status.

But. If you make, or have made, alterations to you vehicle, even if entitled to do so, and issues arise, it's reasonable to expect whoever provides the warranty to argue if your alteration caused the defect. There be the grey area.

 

[Lenny HB]

If there was a problem with the electrics on the van they could only refuse to payout for a warranty repair if it was directly related to the work done.
Off Grids work will be to a high standard I can't forsee any problems.

 

[vzac]

We have just had work done by them on our brand new van ( Nov 24). I would say the work they did is better than many main dealers. Our dealer said it would not void our warranty in general but if any part was altered by 3rd party weather NCC approved or not would not be warranted.
I would highly recommend those guys in Wantage.

 

[WESTY66]

We too have had work done, as usual it is to the highest standards, you won’t have any problems

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[Jo-jo]

We too have had work done, as usual it is to the highest standards, you won’t have any problems

I saw your video, very impressive

 

[Just smiffy]

Any work carried out by off grid solutions would be warranted anyway and would no doubt be of a better standard then original…

Or are they saying if your gearbox went then they wouldn’t pay out because you had electrical work…

 

[Jo-jo]

Any work carried out by off grid solutions would be warranted anyway and would no doubt be of a better standard then original…

Or are they saying if your gearbox went then they wouldn’t pay out because you had electrical work…

Yes, I've no doubt OPS will do a brilliant job, judging by reviews on here.

I assume they mean any electrical/battery issue won't be covered. But who knows, I guess if they can wriggle out of a warranty claim, they'll try it.