where do I stand?

Joined
Sep 16, 2023
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Mercedes
just wondering, I guess there's a few people on here that have had issues with their moho and how far can I push the point with the company I got it from.
We really love our moho, it's a one off build by this conversion company that we purchased 18 month ago , its 2017 and converted from new that they resold.
We have had issues with many bits that the company have spent time fixing, its a 4 hour trip to get back to them so not really convenient , this time last year it was in for yet another fault on the slide out , it leaked, then it failed to come in etc, we took B&B 4 nights as they second guessed how long it would take, even when I collected it on day 5 it still leaked through new seals, its been back again since but every time we go away in it we are worried we will be stuck with the slide out back still out. This past weekend trip again spoilt by this same issue, on a saturday its hard to get hold of some assistance from them as they are not always open.
So we are now getting a bit fed up with the let downs, I imagine they wont want to refund me , should i be greatfull they are still trying a bit- I've seen some shocking customer service that others have had , can't say this is terrible but ultimately we cant reliably use this moho and they don't seem to be able to fix it.
Its now melting the blade fuse case.. not popping the fuse, i guess some resistance build up stops the controller from operating for a bit ( 60 mins or more ) then as long as I can get to the fuse ( slide has to be out) then so far we have been lucky. Scotland trip now cancelled for end of this month, now fed up.
 
I think as they are still talking to you, and more the point still accepting it's their problem, I'd be inclined to deliver the vehicle to them and say you only want it back when they have fixed it, and if that takes them a month, then it takes a month.

By the sound of it the entire slide out needs to be reinstalled, seals, electrics, motor etc.
I suspect they may have under-spece'd the original install.
Maybe have a look at the company that provided it and see if they have an upgraded version.
Maybe also have a word with a few RV companies in the USA and find out all about slide outs and how they do it.

One of the reasons slide outs are not popular in Europe is they are prone to breaking down, and unlike the USA they are not something every European motorhome repair company comes across every day.
 
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I know this is not the answer to having the actual problem resolved but is it not possible for them to fit a manual stand by so that at least you could use the vehicle.
 
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I know this is not the answer to having the actual problem resolved but is it not possible for them to fit a manual stand by so that at least you could use the vehicle.
I wish they could, apparently it's a case of removing some of the side fascias to expose the motor ends, then in theory you could turn the motors manually but there's 4 of them and it would be one revolution on each motor at a time, I guess about 300 turns on each required so a couple of hours 🙄
 
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Speak to LAS Motorhomes, get a quote and negotiate the best you can with the supplying dealer

Spend the money wisely resolving the issue rather than fighting legally
 
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