Tiekom roaming sim

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coroner

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Just tried to order a sim for our trip in April recvd this response.

Hi John

Many thanks for contacting us regarding to our services.

Unfortunately, I must advise you that we have this service "freeze" since 1st March due to same changes about international roaming policy of our current supplier (Vodafone).
This sim card will give you 300Gb but only in Spain.

As soon as the service is available we will send you all the information.


Kind regards / Beste Grüße / Un saludo






[Broken Link Removed] Sales Department
+34 910 630 890
sales@tiekom.com
www.tiekom.com

 
Oh dear! I’ve sent Camino an email asking what she knows.
 
I got a reply from Camino. Doesn’t look great but I guess there’s still a chance it’ll get sorted.

Thanks for contacting me.

Yes, we received a notification from Vodafone last Friday saying that our Data sim 300 GB + roaming will stop giving 300GB in roaming at the end of this month.

We are dealing with Vodafone to keep the same product for more time.
 
I’ve had this sim for a while now and have it on ‘hold’ til we next go abroad. Fingers crossed it keeps working. We need large amounts of data to keep in touch with elderly parents via a ‘live chat’ type device so we can make sure all ok.
I’ll leave it a week or so and see if we get notification of any changes!
 
I’ve been using Tiekom for over a year now but last night suddenly lost connection in my router and would not reconnect, I hope they have not just disconnected service as I’m currently in Portugal 🤦‍♂️🤬😡

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Carpmart. Have you too been affected at all Harvey?

We are low data users, and have found the Popit 100Gb sim card, to have suited our needs per month abroad.

Good luck to those with Tiekom, in getting the service reinstated. (y)

Cheers,

Jock. :)
 
dpsuk999 said:
I’ve been using Tiekom for over a year now but last night suddenly lost connection in my router and would not reconnect, I hope they have not just disconnected service as I’m currently in Portugal 🤦‍♂️🤬😡
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We are also currently in Portugal (Nazare) using the 300Gb SIM, currently still working OK for us both for normal internet use and for streaming TV.
The SIM had been on hold since last November and only recharged for 1st March.
 
We've used the 300gb Teikom sim throughout 2022 with Express VPN, worked very well. However I'm switching to Popit 100gb no data capping uk based sim which will probably be sufficient, we never used all the 300 gb. Popit told me recently that they will be offering a 150gb sim soon which will suit us. No VPN to pay for either.
 
I have had a reply from Tiekom. The 300gb roaming is remaining for the whole of March but as it stands will end from April and reduce to 18gb.

They are negotiating with Vodaphone to improve on that and will let existing customers know by the end of the month what’s what.
 
I too have had a reply from Camino advising the same but without the reduced GB information. I sincerely hope the monthly charge reduces significantly if they reduce it down from 300GB to 18GB.

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Ven said:
I have had a reply from Tiekom. The 300gb roaming is remaining for the whole of March but as it stands will end from April and reduce to 18gb.

They are negotiating with Vodaphone to improve on that and will let existing customers know by the end of the month what’s what.
Click to expand...
You need to question that as there is an EU roaming directive that gives the formula for what has to be supplied when out of host country.
Basically each GB supplied has a value of 3€ .
In my case here at home using data sims I have unlimited & pay 33€/month .
When I travel out of spain it goes to the following
formula is amount paid ÷3€ = 11(Gb) x 2= 22Gb +1Gb = 23Gb which is what I have when roaming.
The Tiekom sim means that paying 40€ it should be
40÷3€=13 x 2=26 +1Gb=27Gb

This was the rules when I took ours out in January 2022.

It appears that the eu changed the rules in July 2022 to "roam like at home " here..
https://ec.europa.eu/commission/presscorner/detail/en/QANDA_21_654


Which you would all fall foul of as 'home' isn't in an EU state. worth enquiring though?
 
gus-lopez said:
You need to question that as there is an EU roaming directive that gives the formula for what has to be supplied when out of host country.
Basically each GB supplied has a value of 3€ .
In my case here at home using data sims I have unlimited & pay 33€/month .
When I travel out of spain it goes to the following
formula is amount paid ÷3€ = 11(Gb) x 2= 22Gb +1Gb = 23Gb which is what I have when roaming.
The Tiekom sim means that paying 40€ it should be
40÷3€=13 x 2=26 +1Gb=27Gb

This was the rules when I took ours out in January 2022.

It appears that the eu changed the rules in July 2022 to "roam like at home " here..
https://ec.europa.eu/commission/presscorner/detail/en/QANDA_21_654


Which you would all fall foul of as 'home' isn't in an EU state. worth enquiring though?
Click to expand...
I haven’t read link yet but is ‘home’ the country of origin of the sim/service ie Spain or who is using it. If it’s a Spanish sim then does it relate to eu legislation and have roaming rights within the eurozone regardless of who is using it?
 
gus-lopez said:
You need to question that as there is an EU roaming directive that gives the formula for what has to be supplied when out of host country.
Basically each GB supplied has a value of 3€ .
In my case here at home using data sims I have unlimited & pay 33€/month .
When I travel out of spain it goes to the following
formula is amount paid ÷3€ = 11(Gb) x 2= 22Gb +1Gb = 23Gb which is what I have when roaming.
The Tiekom sim means that paying 40€ it should be
40÷3€=13 x 2=26 +1Gb=27Gb

This was the rules when I took ours out in January 2022.

It appears that the eu changed the rules in July 2022 to "roam like at home " here..
https://ec.europa.eu/commission/presscorner/detail/en/QANDA_21_654


Which you would all fall foul of as 'home' isn't in an EU state. worth enquiring though?
Click to expand...
To be honest we won’t be using it except in Spain of that happens even if the data allowed is a bit more. We stream and use all of the 300gb when abroad so it won’t be any use to us then and too expensive.

It will be back to the drawing board for us.
 
Stoosal said:
I haven’t read link yet but is ‘home’ the country of origin of the sim/service ie Spain or who is using it. If it’s a Spanish sim then does it relate to eu legislation and have roaming rights within the eurozone regardless of who is using it?
Click to expand...
I have no idea?
I only checked when we took ours out as the wife was concerned about how the roaming amount rolled off the lads tongue so quickly. I was surprised to find that A, there was a directive & B, it worked to the actual amount quoted. It would now appear that they have changed it to the same as home & which is what I had& have when using the Digi sims in our phones.
 
We too have had the 300GB sim for over a year now. The search for a successor starts now, sadly, so if anyone has any suggestions for a similar, 250GB or larger data only sim with non-restrictive EU access, please let us know.

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I have a 'Movistar' 300gb Data sim from 'SpainSur, just fired it up to check and it is still showing 200gb available for use here in France on Free. According to the Website now only valid for one month at 65euro.

Robert
 
We are currently using our Tiekom 300gb sim in Spain for the second month although we have had a few issues with it not performing very well and dropping out. However it is still working at present and I have not been informed of any changes from Tiekom to date.🤔
 
Wow, I almost bought this sm two weeks ago for upcoming trip to Europe but opted for Popit 100gb instead. Glad I did now
 
Ven said:
For us they definitely have. I can’t remember the last time we tuned ours in. For entertainment TV we can’t get most of what we want to watch via the satellite.
Click to expand...

Are you referring to use in the UK? If so, I’d agree with you but, as evidenced by this thread, use on the continent is a different matter particularly with such lowly data limits.

Carpmart said:
They have… moving onto satellite internet now…
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Perhaps I should have said TV via satellite systems. 😎

Kups said:
Yup, it may well be back to Oyster 5 for long term UK tv watching in the EU. No cap, just don't park under a tree.
Click to expand...

You can’t beat diversity of provision.👍

Ian
 
Kups said:
Yup, it may well be back to Oyster 5 for long term UK tv watching in the EU. No cap, just don't park under a tree. But at £2,500 you can still use a lot of data for that price. https://www.sghomeleisure.co.uk/product/oyster-v-fully-automatic-satellite-system/ Pity I sold my Icecrypt box as well :LOL:
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Maybe OK for UK and a small part of EU but still no good bottom of Spain or Portugal etc.

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Neil S said:
currently watching ITV 1 down on the Med using an automatic 85cm dish with no reception problems , same setup works in Portugal
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Toady said:
We have been using ours for the last 3 months in Pain and Portugal and currently using in France. 🤞
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Are you two Sky customers by any chance? I'm not, but with an 85cm auto dish, the furthest south I can get UK FTA signals from Astra 2D/E/F is Teruel. I'll try again as I make my way north through Portugal, to see where they become available again.

Cheers,

Jock. :)
 
JockandRita said:
Are you two Sky customers by any chance? I'm not, but with an 85cm auto dish, the furthest south I can get UK FTA signals from Astra 2D/E/F is Teruel. I'll try again as I make my way north through Portugal, to see where they become available again.

Cheers,

Jock. :)
Click to expand...
hi Jock I’m using a Comag receiver to watch the mainstream channels via Intelsat 901@27.5 west
 
Charente16 said:
I have a 'Movistar' 300gb Data sim from 'SpainSur, just fired it up to check and it is still showing 200gb available for use here in France on Free. According to the Website now only valid for one month at 65euro.

Robert
Click to expand...
interesting. When I was searching for unlimited data sim for use at home & to take with me when travelling asked the question in the movistar shop to be emphatically told no. no roaming outside spain with it.it would not work?
Vodaphone told me that any of there phone sims could not be used in a router as did Digi?

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