Thumbs up for Camper UK & Fiat

Joined
Feb 7, 2024
Posts
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Funster No
101,102
MH
Burstner
Exp
Newbie
Following my posts regarding a long running issue with the Uconnect 10 headset having no DAB and an intermittent reverse cam blue screen fault just after the warranty had expired I think everything is close to getting sorted. Fiat service Italy offered to take a look at the headset as gesture of goodwill provided I pay for an OBD check at the main dealership. They found the DAB fault was a wiring issue but the blue screen was a Burstner issue the dealer who supplied the vehicle had repeatedly fobbed me off claiming the issues to be with Fiat when I returned after having the DAB sorted they informed me they were no longer Burstner dealers and weren’t taking any new business. Great! Nearest Burstner dealer now was Camper UK in Lincoln, what a revelation! After just one phone call they informed me the blue screen could be a known fault and arranged with Burstner to have the camera replaced FOC but I pay 1 hrs labour as it’s out of warranty, informed me there’s a recall on the hab door window and are trying to reinstate the damp warranty with Burstner as I unintentionally missed a hab and damp test last year. Can’t praise Camper UK enough and anyone having Fiat warranty issues I recommend getting in touch with Fiat Italy service team they too were very helpful. The sad thing is all this could have been solved while the warranty was still valid the original dealers wouldn’t even look at the van, just passed it off as a Fiat issue not their problem 🤬
 

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