Thule 12v step stuck

[antprice1970]

Hi all, I got Bessacarr E635 2008 and thule 12v step will not retract. Switch bleeps and showing on control screen that it's working but it not operating.
Any help welcome as I priced them and they £300
Thanks in advance
Ant

 

[Speve]

Probably the nylon cogs in gear box stripped in one place and not turning

 

[Vic]

What type of step is it? One that just slides out or one that drops down? Just replaced the electric motor shaft on mine which is the second type.

 

[antprice1970]

What type of step is it? One that just slides out or one that drops down? Just replaced the electric motor shaft on mine which is the second type.

Yes it's the one that drops down. Is it straight forward to replace motor shaft?
Thank you
Anthony

 

[Spriddler]

it's about time the manufacturers sorted the design as judging by the number of similar posts on here electric steps must be one of the most problematic items on a m/home.

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[Two on Tour]

Yes it's the one that drops down. Is it straight forward to replace motor shaft?
Thank you
Anthony

As said, it is normally the plastic gears that strip in the gearbox of the motor.
When the gears on our step stripped, I found that a Bosch headlamp levelling motor and the Thule motor for the step are one and the same thing, but £100 cheap that the Thule price.
I bought a Bosch unit from eBay which fits and works just as the original Thule one did. £38 on eBay.

Genuine Bosch Headlamp Levelling Device 0390203266 4047024419933 | eBay

Sealey Air Compressor 50L Belt Drive. Sealey Air Compressor 270L Belt Drive. AL-KO Garage Bike Loading System Sawiko. Fitted and works perfectly, as good as the original. Our Promise. Sporting Goods.

www.ebay.co.uk

 

[antprice1970]

As said, it is normally the plastic gears that strip in the gearbox of the motor.
When the gears on our step stripped, I found that a Bosch headlamp levelling motor and the Thule motor for the step are one and the same thing, but £100 cheap that the Thule price.
I bought a Bosch unit from eBay which fits and works just as the original Thule one did. £38 on eBay.

Genuine Bosch Headlamp Levelling Device 0390203266 4047024419933 | eBay

Sealey Air Compressor 50L Belt Drive. Sealey Air Compressor 270L Belt Drive. AL-KO Garage Bike Loading System Sawiko. Fitted and works perfectly, as good as the original. Our Promise. Sporting Goods.

www.ebay.co.uk

Thank you for that, it's good to know other parts do the same thing.
That's very helpful, thank you