You may remember I have a couple of threads running with issues on my comfortmatic gearbox and my Truma. Oh and my glow plugs.
Couple of other small snags too.
In fairness to the dealers (well mechanic) he is trying to get these sorted for me. But it seems the dealers are just too busy for the size of there staff. They are selling Motorhomes as fast as they can. There is always a backlog in the workshop and to get even faults sorted is 2-3 weeks to book in for. Not much use when I have now spent towards £40k cash on my motorhome and just want to enjoy it.
As I say. I know the guy can only work so fast but I cant help thinking they should either hire more help or pause the sales side of stuff to allow things to catch up. Its just not good enough.
I started a timeline today in case I have to pay for stuff and claim back with a court battle.
What would you do at this point?
I keep hoping it will be better tomorrow but I know i'm kidding myself and this is going to drag on and on.
Only way I see is to just race ahead myself now with 3rd parties and pay the money if needed and ask for it back nicely then through a court if not presented to me in a timely fashion. Ive been paying tax and insurance for nearly 3 months now on something I cant use.
25/10/21 Collected Motorhome.
Fault with Glow Plugs pointed out at handover.
Used on maybe 6 nights over 4 weeks.
23/11/21 Truma Heater Failed before planned trip that day. Drove straight to Dealers to investigate (4pm)
Booked in for Monday 06/12/21
Used with electric plug in heater as on a C&CC site with EHU.
02/12/21 Dropped off for investigation/Repair
Contacted around 10 days later (awaiting parts)
19/12/21 Still waiting parts so collected to use without heating.
On collection a Gearbox fault presented itself (comfortmatic).
27/12/21 Collected Heater Parts from Dealer to try myself (no success) Next part ordered. Discussed Glow Plugs and Gearbox issue.
05/01/22 Contacted dealer again (still waiting on part) Drove myself to collect part from Manufacturer. Tried part with again no success.
13/01/22 Contacted dealer for update to be asked to send photos of boiler model to dealers to order new circuit board for Heater (process of elimination fault finding) 8 days after I assumed it was already ordered.
14/01/22 Message from dealers to say part ordered and to contact “retracted” to book in for Gearbox and Glow plug issues.
Did so and was Booked in for 31/01/22
19/01/22 Messaged dealer to say I was booked in with “retracted” and enquire about Heater parts.
20/01/22 Message from dealer to say part was on order.
28/01/22 Email exchange between “retracted” and dealers to confirm they were covering repair costs (Glowplugs and Gearbox) before starting investigation.
31/01/22 Motorhome dropped at “retracted”
04/02/22 Phone call from “retracted” to say fault found with Glowplugs (already snapped) but no info with gearbox yet (couldn’t replicate fault). Requested conformation who was paying. Advised email from dealers was sent to them already.
07/02/22 I called to enquire at progress. Was told still waiting conformation from dealers despite original email (they wanted to check due high cost)
07/02/22 I text dealers to get them to respond to “retracted”. Also emailed “retracted” to say please make a start and I will pay and claim back if needed from dealers to save further delay.
07/02/22 Phonemail from dealers to say he will pass me my RAC warranty details to make a claim from them for the cost. (never had details at hand over)
Ongoing with Repair…. Heater still waiting conformation of parts received to try after Gearbox and Glow plugs are fixed.
Spoke to Truma today also to book in myself at earliest appointment. They say they WILL be able to fix it. Just a question of what it will cost more than anything.
Couple of other small snags too.
In fairness to the dealers (well mechanic) he is trying to get these sorted for me. But it seems the dealers are just too busy for the size of there staff. They are selling Motorhomes as fast as they can. There is always a backlog in the workshop and to get even faults sorted is 2-3 weeks to book in for. Not much use when I have now spent towards £40k cash on my motorhome and just want to enjoy it.
As I say. I know the guy can only work so fast but I cant help thinking they should either hire more help or pause the sales side of stuff to allow things to catch up. Its just not good enough.
I started a timeline today in case I have to pay for stuff and claim back with a court battle.
What would you do at this point?
I keep hoping it will be better tomorrow but I know i'm kidding myself and this is going to drag on and on.
Only way I see is to just race ahead myself now with 3rd parties and pay the money if needed and ask for it back nicely then through a court if not presented to me in a timely fashion. Ive been paying tax and insurance for nearly 3 months now on something I cant use.
25/10/21 Collected Motorhome.
Fault with Glow Plugs pointed out at handover.
Used on maybe 6 nights over 4 weeks.
23/11/21 Truma Heater Failed before planned trip that day. Drove straight to Dealers to investigate (4pm)
Booked in for Monday 06/12/21
Used with electric plug in heater as on a C&CC site with EHU.
02/12/21 Dropped off for investigation/Repair
Contacted around 10 days later (awaiting parts)
19/12/21 Still waiting parts so collected to use without heating.
On collection a Gearbox fault presented itself (comfortmatic).
27/12/21 Collected Heater Parts from Dealer to try myself (no success) Next part ordered. Discussed Glow Plugs and Gearbox issue.
05/01/22 Contacted dealer again (still waiting on part) Drove myself to collect part from Manufacturer. Tried part with again no success.
13/01/22 Contacted dealer for update to be asked to send photos of boiler model to dealers to order new circuit board for Heater (process of elimination fault finding) 8 days after I assumed it was already ordered.
14/01/22 Message from dealers to say part ordered and to contact “retracted” to book in for Gearbox and Glow plug issues.
Did so and was Booked in for 31/01/22
19/01/22 Messaged dealer to say I was booked in with “retracted” and enquire about Heater parts.
20/01/22 Message from dealer to say part was on order.
28/01/22 Email exchange between “retracted” and dealers to confirm they were covering repair costs (Glowplugs and Gearbox) before starting investigation.
31/01/22 Motorhome dropped at “retracted”
04/02/22 Phone call from “retracted” to say fault found with Glowplugs (already snapped) but no info with gearbox yet (couldn’t replicate fault). Requested conformation who was paying. Advised email from dealers was sent to them already.
07/02/22 I called to enquire at progress. Was told still waiting conformation from dealers despite original email (they wanted to check due high cost)
07/02/22 I text dealers to get them to respond to “retracted”. Also emailed “retracted” to say please make a start and I will pay and claim back if needed from dealers to save further delay.
07/02/22 Phonemail from dealers to say he will pass me my RAC warranty details to make a claim from them for the cost. (never had details at hand over)
Ongoing with Repair…. Heater still waiting conformation of parts received to try after Gearbox and Glow plugs are fixed.
Spoke to Truma today also to book in myself at earliest appointment. They say they WILL be able to fix it. Just a question of what it will cost more than anything.
