This is where I am at with my repair issues.

[davidathomas42]

You may remember I have a couple of threads running with issues on my comfortmatic gearbox and my Truma. Oh and my glow plugs.
Couple of other small snags too.

In fairness to the dealers (well mechanic) he is trying to get these sorted for me. But it seems the dealers are just too busy for the size of there staff. They are selling Motorhomes as fast as they can. There is always a backlog in the workshop and to get even faults sorted is 2-3 weeks to book in for. Not much use when I have now spent towards £40k cash on my motorhome and just want to enjoy it.

As I say. I know the guy can only work so fast but I cant help thinking they should either hire more help or pause the sales side of stuff to allow things to catch up. Its just not good enough.

I started a timeline today in case I have to pay for stuff and claim back with a court battle.

What would you do at this point?
I keep hoping it will be better tomorrow but I know i'm kidding myself and this is going to drag on and on.
Only way I see is to just race ahead myself now with 3rd parties and pay the money if needed and ask for it back nicely then through a court if not presented to me in a timely fashion. Ive been paying tax and insurance for nearly 3 months now on something I cant use.

25/10/21 Collected Motorhome.

Fault with Glow Plugs pointed out at handover.

Used on maybe 6 nights over 4 weeks.

23/11/21 Truma Heater Failed before planned trip that day. Drove straight to Dealers to investigate (4pm)

Booked in for Monday 06/12/21
Used with electric plug in heater as on a C&CC site with EHU.

02/12/21 Dropped off for investigation/Repair

Contacted around 10 days later (awaiting parts)

19/12/21 Still waiting parts so collected to use without heating.

On collection a Gearbox fault presented itself (comfortmatic).

27/12/21 Collected Heater Parts from Dealer to try myself (no success) Next part ordered. Discussed Glow Plugs and Gearbox issue.

05/01/22 Contacted dealer again (still waiting on part) Drove myself to collect part from Manufacturer. Tried part with again no success.

13/01/22 Contacted dealer for update to be asked to send photos of boiler model to dealers to order new circuit board for Heater (process of elimination fault finding) 8 days after I assumed it was already ordered.

14/01/22 Message from dealers to say part ordered and to contact “retracted” to book in for Gearbox and Glow plug issues.

Did so and was Booked in for 31/01/22

19/01/22 Messaged dealer to say I was booked in with “retracted” and enquire about Heater parts.

20/01/22 Message from dealer to say part was on order.

28/01/22 Email exchange between “retracted” and dealers to confirm they were covering repair costs (Glowplugs and Gearbox) before starting investigation.

31/01/22 Motorhome dropped at “retracted”

04/02/22 Phone call from “retracted” to say fault found with Glowplugs (already snapped) but no info with gearbox yet (couldn’t replicate fault). Requested conformation who was paying. Advised email from dealers was sent to them already.

07/02/22 I called to enquire at progress. Was told still waiting conformation from dealers despite original email (they wanted to check due high cost)

07/02/22 I text dealers to get them to respond to “retracted”. Also emailed “retracted” to say please make a start and I will pay and claim back if needed from dealers to save further delay.

07/02/22 Phonemail from dealers to say he will pass me my RAC warranty details to make a claim from them for the cost. (never had details at hand over)

Ongoing with Repair…. Heater still waiting conformation of parts received to try after Gearbox and Glow plugs are fixed.

Spoke to Truma today also to book in myself at earliest appointment. They say they WILL be able to fix it. Just a question of what it will cost more than anything.

 

[Jimbohorlicks]

What a shambles. I would claim for everything plus all your associated costs of travel backwards and forwards.If they won't pay you ,a small claims court procedure should follow.

 

[davidathomas42]

What a shambles. I would claim for everything plus all your associated costs of travel backwards and forwards.If they won't pay you ,a small claims court procedure should follow.

Ive threaten that to two previous car dealers. Sent them screen shots of the CCJ paperwork filled in ready to hit submit and gave them a deadline to pay and they did both times. All dealers lose in court. They know that and the costs to defend normally outweigh the bill anyway. Im just letting the current attempts to fix bear fruit before I go down that avenue now. Its at a 3rd party repairer that just earn money doing it so they will crack on now. Hopefully all tied up and sorted this month and I can get out in it.

The big issue will be the gearbox I bet. They still need to find that fault. It could be a simple sensor or thousands of pounds. I assume the RAC warranty will have a small limit so likely any big costs will have to be either paid by the dealers or me and claim it back. Hopefully it's a simple sensor.

 

[Sapper520]

Our extended warranty with our new van is an RAC policy……

Lots of ifs, buts and maybes. £48 per hour towards labour costs…up to maximum amount, which I can’t remember off the top of my head. However, the big thing on mine is……you must get Warranty companies authority for repairs / parts first.

 

[davidathomas42]

you must get Warranty companies authority for repairs / parts first.

That does seem to be standard. If they kick it back or part of it back I just knock it on to the dealer under not fit for purpose anyway. Just hoping to do it without a fight.

^{_{Subscribers  do not see these advertisements}}

 

[dunnah01]

What a sorry state of affairs.
Why not just DIY? Saves sooo much stress and time. Truma can be sorted one way or the other in a couple of hours from where your avatar says you are. Comfortmatic is just a diagnosis routine. Glowoplugs are a regular change for any garage

 

[Jimbohorlicks]

Some of the problems with insurance based warranties is that there are limits in values that they will pay out on.they don't always accept existing issues and may go out of their way to discredit the claim, see the post from hagnap the he had with his new van
and ongoing issues with repairs and warranties with the dealer and warranty company.

 

[davidathomas42]

What a sorry state of affairs.
Why not just DIY? Saves sooo much stress and time. Truma can be sorted one way or the other in a couple of hours from where your avatar says you are. Comfortmatic is just a diagnosis routine. Glowoplugs are a regular change for any garage

The Glow plugs were already spinning the garage said. Its a head off and drilling out the old ones first before putting new ones in. They have to remove the head to do it. Its a Fiat master tech place doing it so should be done right and is not a 10min job.

Truma are an hour from here but booking in is a month in advance they said. Ive spent hours and hours trying everything I can think of and everything many members on here have suggested. Ive replaced all cables and controls and cleaned it and rewired the 12v. fitted a new battery. checked fuses. run all code fault finding ideas.... it doesn't work.

Not sure where to start with diagnosis on the gearbox? I have a OBD reader and its showing nothing wrong. Thats about the end of what I can do.

 

[davidathomas42]

Some of the problems with insurance based warranties is that there are limits in values that they will pay out on.they don't always accept existing issues and may go out of their way to discredit the claim, see the post from hagnap the he had with his new van
and ongoing issues with repairs and warranties with the dealer and warranty company.

I imagine they will say bugger off as the glow plugs where failed at time of delivery.

The gearbox could very quickly go over the warranty limit.

The Heater is part of the cab not the van so not sure if that would even be covered? I dont know yet if the warranty is for a van or motorhome?

As I say. It will all get paid by RAC. Dealer or me and claim back from Dealer. Just trying to go down the least painful route I can but get results as the time line on this now is a joke

 

[dunnah01]

The Glow plugs were already spinning the garage said. Its a head off and drilling out the old ones first before putting new ones in. They have to remove the head to do it. Its a Fiat master tech place doing it so should be done right and is not a 10min job.

Truma are an hour from here but booking in is a month in advance they said. Ive spent hours and hours trying everything I can think of and everything many members on here have suggested. Ive replaced all cables and controls and cleaned it and rewired the 12v. fitted a new battery. checked fuses. run all code fault finding ideas.... it doesn't work.

Not sure where to start with diagnosis on the gearbox? I have a OBD reader and its showing nothing wrong. Thats about the end of what I can do.

Agreed glow plugs will be a PITA and the head will need to come off for a proper repair (although for my pennies I'd probably live without them unless your losing compression through the slack glow plug thread). It's the ham fisted mechanics that try to undo them too quickly that strips the threads.

I took my PCBs to https://www.arelectronics.co.uk/ the same day and it took them about haf an hour whilst I waited to find out that the switches were the problem and the boards were fine. This included a full diagnostic test and a trial run on their boiler rig to make sure it all worked with some replacement switches. They can repair you PCB if necessary but they also have some new/refurbished PCBs available off the shelf. It may still be worth a call to see how busy they are just now.

You'll need to beg/steal/borrow a registered copy of MultiECUScan, cables and a laptop to do the Comfortmatic reset. The process is as outlined here in your original thread:

Truma Combi 4 Help Please

Managed to get the cover off to the fan. Its dusty as suspected but not insanely. I gave it a good few spins by hand then switched the unit on. Still getting same error code. s s l s - l l l s which is code 46 still. I have put back the original switch's and wire on the wall now so its not...

www.motorhomefun.co.uk

The dealers, specialists and garages don't seem to know this procedure so just swap the expensive bits until the problem goes away. My experience is that it enables clutch self-calibration which is disabled by default from the factory and the Comfortmatic actuators are reset to factory default by the procedure.

^{_{Subscribers  do not see these advertisements}}

 

[davidathomas42]

Agreed glow plugs will be a PITA and the head will need to come off for a proper repair (although for my pennies I'd probably live without them unless your losing compression through the slack glow plug thread). It's the ham fisted mechanics that try to undo them too quickly that strips the threads.

I took my PCBs to https://www.arelectronics.co.uk/

The dealers, specialists and garages don't seem to know this procedure so just swap the expensive bits until the problem goes away. My experience is that it enables clutch self-calibration which is disabled by default from the factory and the Comfortmatic actuators are reset to factory default by the procedure.

I'll mention the reset thing to the garage and see what they say. Its a 24/7 big outfit with depots all over. they had ambulances and fire engines and that kind of stuff when I went so clearly big players. Id hope they know what they are looking at with those sorts of customers.

Id seen the AR place mentioned in my Truma thread. Ive not spoken as that would have been direct cost to me. Letting the dealer try a few things first is cost to them. I am waiting Truma ringing me back today to book in a slot this month. Hopefully the new board fixes it first but I am going to get an appointment just in case. I know it will take them about 30 seconds to diagnose it and then any bill ill just pass to the dealer as he's had his 4 goes at it by then.

Glow plugs HAD to be done. It was struggling to start 30-40% of the time and when it did start I was getting an error message saying check glow plugs and the coil light would flash for 10-20 seconds after start. Cant live with that. Not with it been delivered to me like that.

 

[The Wino]

I'll mention the reset thing to the garage and see what they say. Its a 24/7 big outfit with depots all over. they had ambulances and fire engines and that kind of stuff when I went so clearly big players. Id hope they know what they are looking at with those sorts of customers.

Id seen the AR place mentioned in my Truma thread. Ive not spoken as that would have been direct cost to me. Letting the dealer try a few things first is cost to them. I am waiting Truma ringing me back today to book in a slot this month. Hopefully the new board fixes it first but I am going to get an appointment just in case. I know it will take them about 30 seconds to diagnose it and then any bill ill just pass to the dealer as he's had his 4 goes at it by then.

Glow plugs HAD to be done. It was struggling to start 30-40% of the time and when it did start I was getting an error message saying check glow plugs and the coil light would flash for 10-20 seconds after start. Cant live with that. Not with it been delivered to me like that.

Was it ok on the test drive?. Sounds odd that it would suddenly start.

 

[jezport]

Personally, I would reject the vehicle.

 

[davidathomas42]

Personally, I would reject the vehicle.

Ive spent £3k on having all the interior recovered and new foams. £600 on used but mint original alloys (binned the steels) £600? on my new custom shaped mattress. As well as circa £500 on extra stuff thats just for this vehicle. Rejecting it id have a hell of a battle to get that back.

Plus I really like it. The layout is exactly right for me. Its auto (when it works) cruise. and price point £30k plus what I have spent. I don't see me getting one like this for that money now.

 

[davidathomas42]

Was it ok on the test drive?. Sounds odd that it would suddenly start.

Do you mean the auto box? If so yes. It didn't start until after maybe 600-800 miles into my ownership. I used the van over new year with the fault as it doesn't act up if you drive it steady. Only if your asking for high power to accelerate hard or on steep hills..... But when I drove it the last 2 times it was fine and the repair place said they hadn't been able to replicate an issue yet.

I cant imagine its magically fixed itself other than if it was down to a sensor thats now clean or happy again.

^{_{Subscribers  do not see these advertisements}}

 

[IRHP]

Do you mean the auto box? If so yes. It didn't start until after maybe 600-800 miles into my ownership. I used the van over new year with the fault as it doesn't act up if you drive it steady. Only if your asking for high power to accelerate hard or on steep hills..... But when I drove it the last 2 times it was fine and the repair place said they hadn't been able to replicate an issue yet.

I cant imagine its magically fixed itself other than if it was down to a sensor thats now clean or happy again.

Sounds an odd fault for a gearbox. What does it do when you are asking for "high power" that makes you think it's the gearbox?

 

[jezport]

It could be another sensor or component telling the evi to do something the gearbox dislikes. I had an issue on a ducato years ago and in the end the Bosch master technician had to view live data while the vehicle went into fault.

 

[davidathomas42]

Sounds an odd fault for a gearbox. What does it do when you are asking for "high power" that makes you think it's the gearbox?

It either flashed a red warning light and the display says gearbox fault consult owners manual.

Or it does the same and selects neutral. To re engage drive again you have to shift to the neutral position then back to drive.

It’s fine in all gears and changes up and down well and kick down works ok on light asking for power but anything like flooring it for an overtake on the motorway or hitting a steep hill and it kicking down it fails. Or pulling out of a junction in a hurry in 1st (auto) it kicks into neutral.

 

[Clive Bishop]

You may remember I have a couple of threads running with issues on my comfortmatic gearbox and my Truma. Oh and my glow plugs.
Couple of other small snags too.

In fairness to the dealers (well mechanic) he is trying to get these sorted for me. But it seems the dealers are just too busy for the size of there staff. They are selling Motorhomes as fast as they can. There is always a backlog in the workshop and to get even faults sorted is 2-3 weeks to book in for. Not much use when I have now spent towards £40k cash on my motorhome and just want to enjoy it.

As I say. I know the guy can only work so fast but I cant help thinking they should either hire more help or pause the sales side of stuff to allow things to catch up. Its just not good enough.

I started a timeline today in case I have to pay for stuff and claim back with a court battle.

What would you do at this point?
I keep hoping it will be better tomorrow but I know i'm kidding myself and this is going to drag on and on.
Only way I see is to just race ahead myself now with 3rd parties and pay the money if needed and ask for it back nicely then through a court if not presented to me in a timely fashion. Ive been paying tax and insurance for nearly 3 months now on something I cant use.

25/10/21 Collected Motorhome.

Fault with Glow Plugs pointed out at handover.

Used on maybe 6 nights over 4 weeks.

23/11/21 Truma Heater Failed before planned trip that day. Drove straight to Dealers to investigate (4pm)

Booked in for Monday 06/12/21
Used with electric plug in heater as on a C&CC site with EHU.

02/12/21 Dropped off for investigation/Repair

Contacted around 10 days later (awaiting parts)

19/12/21 Still waiting parts so collected to use without heating.

On collection a Gearbox fault presented itself (comfortmatic).

27/12/21 Collected Heater Parts from Dealer to try myself (no success) Next part ordered. Discussed Glow Plugs and Gearbox issue.

05/01/22 Contacted dealer again (still waiting on part) Drove myself to collect part from Manufacturer. Tried part with again no success.

13/01/22 Contacted dealer for update to be asked to send photos of boiler model to dealers to order new circuit board for Heater (process of elimination fault finding) 8 days after I assumed it was already ordered.

14/01/22 Message from dealers to say part ordered and to contact “retracted” to book in for Gearbox and Glow plug issues.

Did so and was Booked in for 31/01/22

19/01/22 Messaged dealer to say I was booked in with “retracted” and enquire about Heater parts.

20/01/22 Message from dealer to say part was on order.

28/01/22 Email exchange between “retracted” and dealers to confirm they were covering repair costs (Glowplugs and Gearbox) before starting investigation.

31/01/22 Motorhome dropped at “retracted”

04/02/22 Phone call from “retracted” to say fault found with Glowplugs (already snapped) but no info with gearbox yet (couldn’t replicate fault). Requested conformation who was paying. Advised email from dealers was sent to them already.

07/02/22 I called to enquire at progress. Was told still waiting conformation from dealers despite original email (they wanted to check due high cost)

07/02/22 I text dealers to get them to respond to “retracted”. Also emailed “retracted” to say please make a start and I will pay and claim back if needed from dealers to save further delay.

07/02/22 Phonemail from dealers to say he will pass me my RAC warranty details to make a claim from them for the cost. (never had details at hand over)

Ongoing with Repair…. Heater still waiting conformation of parts received to try after Gearbox and Glow plugs are fixed.

Spoke to Truma today also to book in myself at earliest appointment. They say they WILL be able to fix it. Just a question of what it will cost more than anything.

View attachment 583418

Take it back and get you money back as not of merchantable quality.you gave them more than enough time to repair.

 

[davidathomas42]

Take it back and get you money back as not of merchantable quality.you gave them more than enough time to repair.

As above. I won't get the thousands on upgrades back from them if I do that.

^{_{Subscribers  do not see these advertisements}}

 

[Clive Bishop]

As above. I won't get the thousands on upgrades back from them if I do that.

Sorry I didn’t know about the upgrades,cauldnt you at least remove some of them then return as bye what you say you won’t be getting much use out of it as it sounds as if it is going to spend most of the summer in there garage.

 

[Mr A]

The glow plugs on the modern diesels do more than just help start the vehicle. For instance a faulty glow plug will stop the DPF regenerating. I am not sure if there would be a direct link to your gearbox issue though.

 

[davidathomas42]

Sorry I didn’t know about the upgrades,cauldnt you at least remove some of them then return as bye what you say you won’t be getting much use out of it as it sounds as if it is going to spend most of the summer in there garage.

It's an entire new upholstery coverings costing £3k and a mattress £600. I also ditched the steel wheels for alloys. Theres no way id get that money back

 

[davidathomas42]

The glow plugs on the modern diesels do more than just help start the vehicle. For instance a faulty glow plug will stop the DPF regenerating. I am not sure if there would be a direct link to your gearbox issue though.

I did wonder if they may feed into the system some how. Apparently the gearbox has to have a whole host of things happy to work. Every chance they are throwing one of those happy toys out the pram.

 

[Steve and Denise]

Unfortunately so many Motorhome owners have been down similar paths as your self with dealers, our own van (Carthago) was off the road for 3 months waiting for wiper parts.

^{_{Subscribers  do not see these advertisements}}

 

[Ian Bosman]

You may remember I have a couple of threads running with issues on my comfortmatic gearbox and my Truma. Oh and my glow plugs.
Couple of other small snags too.

In fairness to the dealers (well mechanic) he is trying to get these sorted for me. But it seems the dealers are just too busy for the size of there staff. They are selling Motorhomes as fast as they can. There is always a backlog in the workshop and to get even faults sorted is 2-3 weeks to book in for. Not much use when I have now spent towards £40k cash on my motorhome and just want to enjoy it.

As I say. I know the guy can only work so fast but I cant help thinking they should either hire more help or pause the sales side of stuff to allow things to catch up. Its just not good enough.

I started a timeline today in case I have to pay for stuff and claim back with a court battle.

What would you do at this point?
I keep hoping it will be better tomorrow but I know i'm kidding myself and this is going to drag on and on.
Only way I see is to just race ahead myself now with 3rd parties and pay the money if needed and ask for it back nicely then through a court if not presented to me in a timely fashion. Ive been paying tax and insurance for nearly 3 months now on something I cant use.

25/10/21 Collected Motorhome.

Fault with Glow Plugs pointed out at handover.

Used on maybe 6 nights over 4 weeks.

23/11/21 Truma Heater Failed before planned trip that day. Drove straight to Dealers to investigate (4pm)

Booked in for Monday 06/12/21
Used with electric plug in heater as on a C&CC site with EHU.

02/12/21 Dropped off for investigation/Repair

Contacted around 10 days later (awaiting parts)

19/12/21 Still waiting parts so collected to use without heating.

On collection a Gearbox fault presented itself (comfortmatic).

27/12/21 Collected Heater Parts from Dealer to try myself (no success) Next part ordered. Discussed Glow Plugs and Gearbox issue.

05/01/22 Contacted dealer again (still waiting on part) Drove myself to collect part from Manufacturer. Tried part with again no success.

13/01/22 Contacted dealer for update to be asked to send photos of boiler model to dealers to order new circuit board for Heater (process of elimination fault finding) 8 days after I assumed it was already ordered.

14/01/22 Message from dealers to say part ordered and to contact “retracted” to book in for Gearbox and Glow plug issues.

Did so and was Booked in for 31/01/22

19/01/22 Messaged dealer to say I was booked in with “retracted” and enquire about Heater parts.

20/01/22 Message from dealer to say part was on order.

28/01/22 Email exchange between “retracted” and dealers to confirm they were covering repair costs (Glowplugs and Gearbox) before starting investigation.

31/01/22 Motorhome dropped at “retracted”

04/02/22 Phone call from “retracted” to say fault found with Glowplugs (already snapped) but no info with gearbox yet (couldn’t replicate fault). Requested conformation who was paying. Advised email from dealers was sent to them already.

07/02/22 I called to enquire at progress. Was told still waiting conformation from dealers despite original email (they wanted to check due high cost)

07/02/22 I text dealers to get them to respond to “retracted”. Also emailed “retracted” to say please make a start and I will pay and claim back if needed from dealers to save further delay.

07/02/22 Phonemail from dealers to say he will pass me my RAC warranty details to make a claim from them for the cost. (never had details at hand over)

Ongoing with Repair…. Heater still waiting conformation of parts received to try after Gearbox and Glow plugs are fixed.

Spoke to Truma today also to book in myself at earliest appointment. They say they WILL be able to fix it. Just a question of what it will cost more than anything.

View attachment 583418

I would say, you accepted the vehicle with faulty glow plugs or an issue to do with he glow plugs. I would have at that point told the dealer I will agree to buy once the fault is fixed. I had a similar in that on the road test by me to see what i thought about the moho the engine service light came on accompanied by a stutter in the engine. I agreed to buy once the dealer agreed to fix it which they did and duly delivered it from Preston to Sutton Coldfield. Generally, when buying a car through a dealer do not accept until the known faults are fixed. Being a DIY type when the fault later developed i found the real fault had been missed which was minor ( a split rubber pipe fixed with self amalgamating tape) which has not re-occurred in three years use by me. The diagnosis by me was knowing from the dealer where the alleged fault was, BTW.

 

[davidathomas42]

I would say, you accepted the vehicle with faulty glow plugs or an issue to do with he glow plugs.

Id disagree. On collection the dealer was in the drivers seat pulling it round to the front parking with me in the passenger seat and he said to me the glow plug light flashing is normal and goes out after about 10seconds.

I did think hes full of it. But as it did start first time and was running and everything else seemed fine I figured the only way to find the snags is take delivery and test it all. Which I did and checked the flashing glow plug info in the owners book to see it was as I suspected not normal.

Other faults presented themselves within a month.

 

[Ian Bosman]

Id disagree. On collection the dealer was in the drivers seat pulling it round to the front parking with me in the passenger seat and he said to me the glow plug light flashing is normal and goes out after about 10seconds.

I did think hes full of it. But as it did start first time and was running and everything else seemed fine I figured the only way to find the snags is take delivery and test it all. Which I did and checked the flashing glow plug info in the owners book to see it was as I suspected not normal.

Other faults presented themselves within a month.

I know my glow plug light stays on longer than normal but does go out once warmed up so i ignore it. My point is that the glow plug issue you raise you knew about on delivery so as you accepted the vehicle, did you raise it as a future matter for the dealer to correct because if not, it should not be raised again, i would have thought. As you admit the engine runs normally as mine does once started so to my mind it has no been an issue at around 50K miles on the clock. I am assuming that it was bought new in your case so is it a warranty issue?

 

[davidathomas42]

I know my glow plug light stays on longer than normal but does go out once warmed up so i ignore it. My point is that the glow plug issue you raise you knew about on delivery so as you accepted the vehicle, did you raise it as a future matter for the dealer to correct because if not, it should not be raised again, i would have thought. As you admit the engine runs normally as mine does once started so to my mind it has no been an issue at around 50K miles on the clock. I am assuming that it was bought new in your case so is it a warranty issue?

I might be missing what your explaining here.

The vehicle is a 2010 Fiat Ducato. 77k miles at delivery to me. The dealer told me at handover that the continued flashing is "normal" so I accepted him at face value. I then had issues starting the vehicle maybe 1 out of 3 times where it would fire up then cut out within a second. I could accept this once or twice in cold weather but not on the number of occations it happened over a month and not with CHECK GLOW PLUGS coming up on the instrument cluster display. So I checked the manual and sure enough continued flashing is a sign of a fault with the glow plugs. I raised it to the dealer and he said they wont touch it in house as not qualified and he referred me to the garage they use for stuff like that and confirmed its a warranty item. I dont believe its the RAC's job to pay as they are a 3rd party to it all and it was faulty at delivery. That was for the supplying dealer to sort before handover under fit for purpose. He either knew it was faulty and chose to ignore it as had not seen the CHECK GLOW PLUGS come up as will have only started it a few times i suspect moving it in and out the worksop or knew it was faulty and hopes to have the bill paid for by RAC which would be fraud on his part. Or was just hoping as it starts id live with it.

Either way. They are shagged and its a head off job that I wont be paying for.

 

[Platelet]

Re the gearbox, if it’s anything like the ones we had fitted to the ambulances, technically it’s a manual gearbox with an electronic servo/clutch/selector. They used to fail at the most inappropriate times (they never ordered anymore, new buys full auto/man only). The faults were mainly the servo and the gearbox fork selector not fully engaging.