Thinking of changing your broadband provider??

[Oldrat]

I had a combined broadband/mobile contract with EE. At renewal time they steadfastly refused to drop the offer despite being higher than most and were expensive to roam.

So I walked- Community fibre for broadband (really excellent BTW) and Lebara for the mobile and 30gb free roaming. I’m six months in and very happy.


Community Fibre sent me a referral offer which I post for your info. Message me if you need more info.

I’ve been refreshingly impressed with their excellent customer service (incl next day installation), VFM and the broadband speeds. Recommended by Money Supermarket

 

[ivorantony]

Done exactly the same with Virgin, at £80 a month and wouldn’t negotiate down I left for community fibre at £26 a month for unlimited at four times the speed of Virgin,
Virgin also tried to charge me because I didn’t give them a months notice of leaving them even though my existing contract had expired, on top of that they expected me to deliver there router and Vivo box to a post office on penalty of £100 if I didn’t,
They weren’t happy when I refused to post it, but offered collecting from home at my discretion,

Had been with Virgin (nynex) over 25years, so customer loyalty means nothing to these large multinationals companies,

 

[westhamman]

I'm happy with community fibre also recently mobile with Lebarra, Sky were increasing my mobile plan by 25%.

 

[xsparks]

Always had loads of gb left on my phone so I tried tethering the tv ,freesat kindle etc. Everything worked well so ditched the fibre. Guess you need to be in a good reception area.

 

[Happy Jack]

I'm with 1p mobile and happy with it for my phone, get a £2 data boost automatically each month and that suits me for what I need.
But, my BT contract for domestic broadband and landline expires in April.
Speed is middling and I'm paying £32 A month.
Cancelled my tv with BT 3 years ago to save money and they didnt ask for the youview box back.
Thinking of doing away with landline, we hardly ever use it.
If I go with community broadband I guess the speed will be much better than BT, but what about E-mail.
Will my BT address "expire".

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[TerryL]

I left BT years ago but my email address is still active, though rarely used.

 

[Swamp]

I’m thinking about ditching BT as the broadband service here is pretty poor. Unfortunately we’re in a rural area with few other options. No 5G available and 4G is patchy at best.
I did try with Veonus rural broadband who advertised that they covered the area. It was all looking good until the site survey identified that line of site from their mast to our house is blocked by a building. Seems we’re the only property in the area affected, and looking at the map it seems likely , so no real chance of them upgrading their infrastructure to cover us.
Currently considering Starlink….

 

[Tizme]

I've said before, I'm really disappointed with BT, I've been with them for years(30+) and I'm currently paying £61(£56 broadband/Landline and £7 mobile). When I renewed 18 months ago (2 year contract) I said I didn't want a landline but the offer without one was more than keeping it, I should have found a new provider then, but kept with them. I think I could get broadband for around half the price and a cheaper Sim-only deal giving me at least what I get now, just need to shop around nearer the renewal date (May). Sky are offering Broadband and Netflix for £35 a month, so I'd save £4.99 on Netflix as well, every little helps as they say! I've just checked, Community Broadband is not available in my area

 

[AdrianChen]

I’m thinking about ditching BT as the broadband service here is pretty poor. Unfortunately we’re in a rural area with few other options. No 5G available and 4G is patchy at best.
I did try with Veonus rural broadband who advertised that they covered the area. It was all looking good until the site survey identified that line of site from their mast to our house is blocked by a building. Seems we’re the only property in the area affected, and looking at the map it seems likely , so no real chance of them upgrading their infrastructure to cover us.
Currently considering Starlink….

Were in a similar state but in the South Downs, Starlink has been very good, and dead easy to put in.

 

[Baggydave]

We are in Eastbourne & ditched our landline 2 years ago for lightening fibre, local company. £24 a month. Really professional instal & even connected Tv. It’s been great. Use id mobile for mobiles & they have been great too at £8 a month & 4 months at half that. Free eu roaming included.

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[jezport]

Been with Virgin a few years after Sky wouldn't do a deal. Each 18 month contract with virgin they try to put it up, I managed to get a deal, then a week later I told them I wasn't happy and wanted a better deal. They then found a better deal £20 a month lower!

 

[VXman]

Just be aware if the new regs re broadband contracts. They can no longer increase your monthly payment by inflation plus 3% (I think it was ). HOWEVER... it hasn't improved things!!! Lots of providers are now setting an actual figure in pounds that they will increase your monthly payment by each April within your contract. This effects cheaper contracts more as it's no longer a percentage but a fixed increase.

Read the small print before you sign up!!!

More info here...

 

[jockaneezer]

Community Fibre look to be London based only, oh well, the search goes on for ditching BT.

 

[Peterd82]

We have been with Zen since leaving BT in 2019, very happy with service and lack of price increase. Being a smaller Rochdale based company they make more of an effort on customer service.
As someone said, BT email still works despite their warnings …..

 

[Odd-no-more]

We had two mobiles, broadband and a landline from Virgin. It was expensive so at renewal I looked for a better deal. A local firm, Toob, offered 900mbps for £25 a month. I gave Virgin notice and set the switch but unfortunately there was a problem installing the fibre and I had to cancel and reluctantly renew with Virgin. They offered me broadband only with 200mbps for £35. I had already moved the phones to SIM only deals so I signed up. Toob came back after they had resolved the installation problem, but I had already signed with Virgin. I then checked the broadband speed it was 90mbps with a wired connection. I complained and they checked and said they would change the supply. They did but failed to bury it or clip it. So it stuck up in the middle of our drive, on top of that I still only had 100mbps. I booked the Toob installation and sent a picture of the cable and a picture of the speed test and told Virgin I was switching. They told me I had a contract and I couldn't cancel, I told them to sue me. The Toob broadband is great, customer service is good as well. After a while Virgin contacted me and agreed to cancel the contract. They sent an engineer to collect the router, I also gave him the cable I had cut from the middle of the drive.

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[Happy Jack]

Community Fibre look to be London based only, oh well, the search goes on for ditching BT.

Didnt know that.
When my BT contract ends will have to do a meerkats or similar.

 

[zac]

Been with Zen internet for a long time now after going with BT then Virgin and now Zen, i would never go back to those parasites, incompetence is putting it lightly. Zen are more expensive, but you can call and speak to someone you understand and one that actually knows what they are talking about.
All these others like sky/plusnet/ee etc etc don't give a hoot about what they provide as long as you pay the monthly fee, in this day nobody should put up with bad service. There are lots of choices out there and it's not difficult to move providers now if they are not performing or are just too expensive.

 

[Broadway]

I’m thinking about ditching BT as the broadband service here is pretty poor. Unfortunately we’re in a rural area with few other options. No 5G available and 4G is patchy at best.
I did try with Veonus rural broadband who advertised that they covered the area. It was all looking good until the site survey identified that line of site from their mast to our house is blocked by a building. Seems we’re the only property in the area affected, and looking at the map it seems likely , so no real chance of them upgrading their infrastructure to cover us.
Currently considering Starlink….

You could try National Broadband. I’m in a rural spot too. Tried Quickline but they couldn’t get a good enough signal.
My previous BT speed was a max of 12Mbps. With National Broadband I’m now getting 70Mbps and half the price BT wanted to stay with them!
Excellent customer service too.

 

[Minxy]

They sent an engineer to collect the router, I also gave him the cable I had cut from the middle of the drive.

 

[Steve N Tracy]

We were with Virgin fibre for a number of years but got fed up with the outages went to Sky but the price kept creeping up.
So purchased a TP Link X50 5g router that takes a Smarty SIM on a £20.00 a month on a 30 day contract we get in excess of 300 mbs and use around 400 GB a month been using it for over a year with no issues or drop outs we are lucky to have a good Three signal in our area
The dearest thing was the initial output for the TP Link X50 £190.00.

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