Terniation of my ISP UKOnline

[Stewart J]

My ISP (UKOnline) of 10+ years was taken over by Sky 4(?) years ago. We've just been informed that Sky cannot justify running 2 Broadband ISP's so are terminating UKOnline on 14th January 2011.

Sky are offering us (sic) special deals but we are going to be without internet access for upto 14 days which is a bummer to say the least. Phoned them last night to obtain the so called "Special Deal" to transfer, they seemed quite flippant when I protested about the loss of internet during the changeover. Also the special price at £17.00 per month is £2.00 more than my present deal. This they say is because as they are not allowed to install there own equipment in BT exchanges I cannot get the cheaper deals. What utter cobblers.

I'm so brassed off I'm considering cancelling my Sky TV package as well.

Spent hours trawling the net and getting nowhere, it appears I'm being penalised for living out in the "stiyx" (very rural SW Northumberland) by many of the providers.

Anyone experienced similar or have any suggestions? wifey is thinking along lines of combined phone and broadband package)

 

[Douglas]

My ISP (UKOnline) of 10+ years was taken over by Sky 4(?) years ago. We've just been informed that Sky cannot justify running 2 Broadband ISP's so are terminating UKOnline on 14th January 2011.

Sky are offering us (sic) special deals but we are going to be without internet access for upto 14 days which is a bummer to say the least. Phoned them last night to obtain the so called "Special Deal" to transfer, they seemed quite flippant when I protested about the loss of internet during the changeover. Also the special price at £17.00 per month is £2.00 more than my present deal. This they say is because as they are not allowed to install there own equipment in BT exchanges I cannot get the cheaper deals. What utter cobblers.

I'm so brassed off I'm considering cancelling my Sky TV package as well.

Spent hours trawling the net and getting nowhere, it appears I'm being penalised for living out in the "stiyx" (very rural SW Northumberland) by many of the providers.

Anyone experienced similar or have any suggestions? wifey is thinking along lines of combined phone and broadband package)

I stopped using a land line 2 years ago as to keep it going when we only live in the house for 6 months or less a year is too expensive, we used to be able to cancel for 6 months but BT put a stop to that by insisting on 12 month contracts.

Now I use a £15 dongle that give 5 gig a month and all my phone calls through Skype.

Doug...

 

[freelanderuk]

i use a combined phone and broadband package by vodaphone, if you have a contract mobile phone with vodaphone you can get your line rental, all calls free (24 hours a day 7 day )and up to 8 meg broadband unlimited download for £25 a month, i have been on this package for about 4 years now and only ever had about half a dozen drop outs , if you dont have a contract phone its £35 a month , would recomend

 

[Chani]

I stopped using a land line 2 years ago as to keep it going when we only live in the house for 6 months or less a year is too expensive, we used to be able to cancel for 6 months but BT put a stop to that by insisting on 12 month contracts.

Now I use a £15 dongle that give 5 gig a month and all my phone calls through Skype.

Doug...

If he's in a very rural area he's unlikely to get 3G, so a dongle would be next to useless (or incredibly slow!).

 

[madbluemad]

We use Talk Talk phone and Broadband. EXcellent service and a lot cheaper than when we were with AOL and BT.
Jim

^{_{Subscribers  do not see these advertisements}}

 

[Stewart J]

Thanks for taking the time to answer everyone, I have an O2 dongle but it very iffy at home and so sloooooooow.

It looks like there are a lot of good deals out there till I enter my postcode, most cannot provide me a service. Plusnet gets good reviews and is recommended by "Martins Money Tips" and they've offered me a good combined deal which is very tempting.

Will keep you all updated.

Stewart

 

[GJH]

It looks like there are a lot of good deals out there till I enter my postcode, most cannot provide me a service.

Unfortunately one of the downsides of living in a rural area where infrastructure costs are relatively high.

Graham

 

[barryd]

14 days is crazy!

Ask for a MAC code and sign up with someone else.

 

[pablomc]

You would think they would offer you the same price deal regardless, even if it is a loss to them.

I remember cancelling part of my sky package and ended up getting it back half price for 6 months, so worth pushing them on the fact that if they don't want to play ball they will lose the additional revenue from your Sky package.

E.G. if they can't discount your broadband, then discount your sky package. They can do it. :thumb: